Customer Service Representative
AssistRx
Customer Service Representative
AssistRx
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Act as first point of contact with patients, evaluate purpose of calls, prioritize and triage to appropriate resources
- Enroll new customers to Patient Services
- Record activities in the patient database and follow up to secure services (product training, mailing promotional materials, etc.)
- Contact physician offices, pharmacies, and external entities to ensure patients' needs are met
- Complete various special projects as required
- Function as part of a multidisciplinary team and provide information about Patient Services offerings
Requirements
- Previous work experience in Specialty Pharmacy or Customer Service
- Professional-level computer skills including Microsoft Office, email, web-based applications, and keyboarding
- Experience working in high-pressure, time-sensitive situations (telephone or face-to-face), solving problems, making decisions, using excellent judgment and customer service skills
- Strong ability to multi-task and strong time management skills
- Ability to function in a high-volume, fast-paced environment
- Dependable with a strong work ethic
- Ability to accept and implement feedback and coaching
- Experience with databases/CRM systems (Salesforce CRM preferred)
- Experience in healthcare/pharmaceutical industry preferred
- Understanding of challenges associated with patients’ medical conditions
- Must be authorized to work in the United States; sponsorship not available
