Call Center Representative

• Lead a high-performing sales team supporting and expanding AssistRx technology solutions for healthcare providers
• Oversee a team of 6 (3 Account Executives and 3 Provider Success Specialists)
• Drive platform adoption and engagement of HCP-facing products
• Manage operational execution and monitor daily team performance
• Track and report on team KPIs, productivity, provider engagement, and platform growth
• Align sales efforts with organizational growth goals and collaborate with marketing and product teams
• Set goals, coach performance, and support career development
• Support CRM strategy with commercial operations leadership
• Create and maintain sales enablement resources and best practices
• Design and manage commission structures; track performance metrics and payouts
• Oversee territory alignment and equitable distribution of leads and opportunities
• Develop regular performance reports and dashboards; analyze trends to improve retention and conversion
• Monitor usage and engagement to proactively reduce attrition and develop retention strategies and workflows

Senior Manager, Call Center and Provider Solutions – Call Center Sales Analytics

Pharmacy Technician II – CarelonRx Call Center

Call Center Agent, Part Time

Call Center Supervisor

Call Center Trainer

Call Center Representative