Administrative Legal Assistant
ImmigrationJobs
Client Support Specialist
Gympass
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Provide client support across multiple channels (email, chat and phone)
- Resolve complex technical issues for clients, including billing, employee eligibility, and general account questions
- Operate within Wellhub's quality, productivity, and operational indicators
- Adhere to knowledge bases and processes according to the contract reason
- Meet Wellhub's quality standards and SLAs for first reply and full resolution times
- Immediately escalate critical cases and/or those with SLAs breached by support teams to leadership
- Systematically gather and synthesize client feedback to identify trends and contribute to product/service enhancements and inform strategic business decisions
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues
Requirements
- High School or Technical School completed; degree a plus
- Prior experience with Client Support via chat, email, or phone (mandatory)
- Knowledge with CRM's (e.g., Zendesk, Salesforce)
- Previous experience with CS in a multi-channel (email, chat, and phone)
- Excellent grammar and computer skills
- Knowledge of Google Workspace is a plus
