Customer Support

• Serve as the frontline key point of contact for clients, supporting fast movement of money to pay insurance claims
• Provide support through email and phone to resolve client queries about the Vitesse platform and transfer of funds
• Resolve customer issues efficiently across all support channels adhering to SLAs
• Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge
• Keep customers informed on unresolved queries to maintain transparency and trust
• Work with colleagues across departments to meet customer needs promptly
• Act in accordance with Vitesse company values
• Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment

Customer Support Executive

Technical Customer Service Advisor

Team Lead, Customer Support

Platform Support Specialist

Customer Service Coordinator – Business & Industry

Customer Support