CRM Team Leader, VIP
Growe
Customer Support Executive
Vitesse PSP Limited
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the frontline key point of contact for clients, supporting fast movement of money to pay insurance claims
- Provide support through email and phone to resolve client queries about the Vitesse platform and transfer of funds
- Resolve customer issues efficiently across all support channels adhering to SLAs
- Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge
- Keep customers informed on unresolved queries to maintain transparency and trust
- Work with colleagues across departments to meet customer needs promptly
- Act in accordance with Vitesse company values
- Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment
Requirements
- Experience in a customer facing role
- Ability to communicate with confidence and credibility
- Ability to prioritise and coordinate with colleagues across the company
- Take accountability to resolve issues with a calm and logical approach and resolve issues in a timely manner whilst remaining professional
- Excellent attention to detail
- Comfortable working in a fast-paced environment with changing business and customer needs
- Experience with CRM / Customer support tools (e.g. Zendesk) would be advantageous
