Vitesse PSP Limited

Product Manager

• **RESPONSIBILITIES  **
• Own the product vision and backlog for claims data & insights, reporting, notifications, and reconciliation capabilities
• Define, prioritize, and refine epics, features, and stories to deliver an information flow for clients that distinguishes signal from noise, and allows them deliver operational efficiencies in their business
• Partner closely with your BA and Engineering Lead to translate requirements into well-scoped deliverables and guide the engineering team through successful execution
• Build deep SME knowledge in claims data and date insights, reporting standards, operational workflows, and regulatory requirements
• Engage directly with clients, internal stakeholders, and ecosystem partners to validate concepts, gather feedback, and ensure solutions meet real-world needs
• Navigate complex change management across internal and external stakeholders, ensuring alignment and smooth delivery of features
• Break down long-term goals into incremental releases that deliver value early, accelerate feedback, and enable continuous improvement
• Assess business, operational, and regulatory impacts of changes and plan pilots and rollouts with internal teams and clients
• Communicate updates clearly to clients and internal teams, ensuring successful adoption of new features
• Track post-launch performance using KPIs, measure impact, and iterate to optimize product value
• Collaborate with other Product Owners to ensure alignment, consistency, and maximum impact across the broader product portfolio

Product Owner

Compliance

• Support the CRO in the design, implementation, and oversight of an effective Group Risk Management Framework
• Develop and embed the Three Lines of Defence (3LoD) model aligned to the Group’s strategic objectives
• Ensure effective governance, reporting, and escalation processes across Group and entity-level risk activities
• Manage and optimise the Group’s Risk Management Software (Protecht) to ensure robust risk identification, monitoring, and reporting
• Act as Secretary to the Group Audit & Risk Committee, managing agendas, materials, and minutes
• Maintain and execute a Group-wide internal assurance plan, focusing on risk and compliance assurance reviews
• Oversee the external audit framework, coordinating with auditors to ensure effective delivery and follow-up
• Oversee UK regulatory requirements, set policy, monitor regulatory developments, and advise the business
• Maintain oversight of UK regulatory change initiatives impacting Vitesse PSP Ltd and support CRO in regulatory relations
• Partner with the DPO and CISO to manage privacy and data protection risk (GDPR and equivalents)
• Provide input on operational resilience, financial crime, and cyber risk
• Embed a culture of risk awareness and act as a key advisor to senior stakeholders and regulators

Head of Risk and Regulatory Compliance

Customer Support

• Serve as the frontline key point of contact for clients, supporting fast movement of money to pay insurance claims
• Provide support through email and phone to resolve client queries about the Vitesse platform and transfer of funds
• Resolve customer issues efficiently across all support channels adhering to SLAs
• Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge
• Keep customers informed on unresolved queries to maintain transparency and trust
• Work with colleagues across departments to meet customer needs promptly
• Act in accordance with Vitesse company values
• Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment

Product Owner

Head of Risk and Regulatory Compliance

Customer Support Executive