Vitesse PSP Limited

Learning and Development

• Design, develop, and maintain engaging global digital learning solutions based on business needs and key metrics.
• Collaborate with subject matter experts to translate complex information into clear content.
• Curate quality learning content that supports different audiences across the business, with different learning needs, through onboarding and the whole employee journey.
• Maintain audiences within the system, learning libraries and learning pathways aligned to roles, skills, and organisational priorities. Evaluate content effectiveness and retire or refresh outdated materials.
• Manage the implementation and ongoing embedding of learning systems (e.g. LXP, authoring tools, L&D and Sales Enablement tools).
• Act as a key stakeholder between learning, IT, systems, operations, and during implementation and continued embedding.
• Ensure compliance training content is well designed and set up the learning technology platform for auditing purposes.
• Build strong relationships with HR, compliance, and technical teams. Act as a trusted advisor on digital learning and learning technology.

Learning Specialist

Customer Success Manager

• Define, implement and own the customer lifecycle strategy aligned to Vitesse’s business objectives (value realisation, adoption, expansion).
• Design, implement and own the customer success operating model including segmentation, coverage, playbooks, tools and Key Performance Indicators.
• Build, lead, and mentor high-performing Customer Success & Customer Support teams.
• Develop internal partnership and process frameworks to manage customer satisfaction and increase platform adoption.
• Serve as the voice of the customer, influencing product roadmap and company strategy.
• Define and track leading and lagging health metrics (adoption, straight-through-processing percentage, reconciliation accuracy, self-sufficiency, ).
• In collaboration with Sales you will own and execute our QBR and account strategy, partnering with Sales on renewal forecasting and our expansion pipeline.
• Oversee risk management processes: compliance gaps, operational incidents.
• Ensure that our customer facing processes deliver against agreed SLA’s and targets embed and evidence compliance with client money rules, trust account management and audit requirements.

Learning Specialist

VP Customer Success