Vitesse PSP Limited

Operations

• Process daily payments via Vitesse’s inhouse systems & external banking partners
• Ensure all payments tasks are completed accurately and within a timely manner
• Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date
• Identify improvements and suggest solutions for the operations system and workflow and communicating those to the broader Operations team
• Support product and tech teams to address issues during development /testing phases
• Identify non-standard payments and account behaviour and finding short/long term solutions
• Conduct daily checks on processes and escalate when required
• Work closely with Operational Control teams to ensure prompt closure or escalation of exceptions
• Pro-actively engage Support, Service, and Commercial teams for processing issues with client impact

Operations Analyst

Implementation Specialist

• Own implementation plans, milestones, dependencies, risks, actions, decisions, and stakeholder communications from kickoff through early-life support.
• Translate business and functional requirements into practical delivery plans, RACIs, readiness checklists, acceptance criteria, and clear success measures.
• Act as the primary day-to-day delivery contact for clients, partners, and internal teams, making sure owners and next steps are always clear.
• Coordinate setup activities across APIs, files, portals, environments, access, test data, and operational workflows by bringing in the right subject matter experts.
• Facilitate project meetings, capture decisions, follow up actions, and escalate blockers with clear context, impact, options, and owners.
• Support sandbox validation, user acceptance testing, defect triage, go-live planning, cutover readiness, and early post-launch support.
• Maintain implementation documentation, including status updates, action logs, risk registers, dependency trackers, configuration notes, and handover materials.
• Partner with Pre-Sales, Technical Integration, Account Implementations, Customer Success, Product, Engineering, Support, and Operations to improve delivery quality and repeatability.

Implementation Manager

Lead Generation

• Develop and execute a comprehensive lead generation and demand marketing strategy, aligned with company GTM priorities (E&S, Specialty, Captives).
• Launch and optimize Account-Based Marketing (ABM) campaigns targeting key accounts.
• Own digital marketing strategy and execution, including SEO, paid media, PPC, and LinkedIn marketing.
• Manage marketing automation programs (HubSpot, Salesforce, Apollo etc.), optimizing lead nurturing, scoring, and attribution models., working closely with the Sales Ops team.
• Build multi-channel demand generation campaigns that drive measurable pipeline contribution and MQL-to-SQL conversion.
• Launch full-funnel marketing performance dashboard and define lead gen KPIs.
• Partner with Sales, Sales Ops, Product Marketing, Comms and Events Marketing teams to ensure cross-functional alignment and campaign execution.
• Manage external agencies and contractors as needed to scale campaigns efficiently.
• Lay the foundation for a high-performing lead generation team, including hiring and managing junior team members (Performance Marketing Specialist, etc.).

Operations Analyst

Implementation Manager

Head of Lead Generation – Demand Marketing