Vitesse PSP Limited

Business Analyst

• Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
• Provide technical guidance and configuration support to clients and internal stakeholders.
• Resolve customer enquiries and perform solution configuration updates.
• Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
• Support user access reviews and account configuration updates.
• Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring.
• Support onboarding, testing, UAT and platform releases.
• Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
• Maintain documentation and meet SLA expectations.
• Follow operational risk controls, verification processes and escalate high-risk requests.

Customer Solutions Analyst

Operations

• Process daily payments via Vitesse’s inhouse systems & external banking partners
• Ensure all payments tasks are completed accurately and within a timely manner
• Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date
• Identify improvements and suggest solutions for the operations system and workflow and communicating those to the broader Operations team
• Support product and tech teams to address issues during development /testing phases
• Identify non-standard payments and account behaviour and finding short/long term solutions
• Conduct daily checks on processes and escalate when required
• Work closely with Operational Control teams to ensure prompt closure or escalation of exceptions
• Pro-actively engage Support, Service, and Commercial teams for processing issues with client impact

Operations Analyst

Implementation Specialist

• Own implementation plans, milestones, dependencies, risks, actions, decisions, and stakeholder communications from kickoff through early-life support.
• Translate business and functional requirements into practical delivery plans, RACIs, readiness checklists, acceptance criteria, and clear success measures.
• Act as the primary day-to-day delivery contact for clients, partners, and internal teams, making sure owners and next steps are always clear.
• Coordinate setup activities across APIs, files, portals, environments, access, test data, and operational workflows by bringing in the right subject matter experts.
• Facilitate project meetings, capture decisions, follow up actions, and escalate blockers with clear context, impact, options, and owners.
• Support sandbox validation, user acceptance testing, defect triage, go-live planning, cutover readiness, and early post-launch support.
• Maintain implementation documentation, including status updates, action logs, risk registers, dependency trackers, configuration notes, and handover materials.
• Partner with Pre-Sales, Technical Integration, Account Implementations, Customer Success, Product, Engineering, Support, and Operations to improve delivery quality and repeatability.

Customer Solutions Analyst

Operations Analyst

Implementation Manager