Customer Solutions Analyst

Vitesse PSP Limited

Customer Solutions Analyst supporting clients with platform setup and configuration for a global fintech company. Ensuring exceptional customer experience and operational excellence in the insurance sector.

Posted 7/8/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
Provide technical guidance and configuration support to clients and internal stakeholders.
Resolve customer enquiries and perform solution configuration updates.
Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
Support user access reviews and account configuration updates.
Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring.
Support onboarding, testing, UAT and platform releases.
Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
Maintain documentation and meet SLA expectations.
Follow operational risk controls, verification processes and escalate high-risk requests.

Requirements

What you’ll need

Experience in customer-facing, operations, implementation or technical support.
Strong analytical and problem-solving skills.
Excellent attention to detail and organisation.
Ability to prioritise in a fast-paced environment.
Strong communication skills.
Payments, FinTech or Financial Services experience is advantageous.
Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.

Benefits

Comp & perks

2 days of volunteering leave
Recruitment referral fees of $1,000
Medical Insurance
Basic life & AD&D insurance
Access to our mental health therapy partner Oliva wellbeing platform.
Sabbatical – after 5 years
Addition day’s annual leave
Sick Leave – 5 days
Annual leave – 20 days
Maternity leave
Paternity leave
Voluntary Critical Illness and accident Insurance (employee paid)
Employee Assistance Program
Ongoing learning & development
Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Platform ConfigurationUser Account ManagementSolution ConfigurationOperational Risk ControlsMFA Management

Soft Skills

Problem-Solving SkillsAttention to DetailOrganizational SkillsCommunication SkillsPrioritization Skills