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Customer Solutions Analyst
Vitesse PSP LimitedCustomer Solutions Analyst supporting clients with platform setup and configuration for a global fintech company. Ensuring exceptional customer experience and operational excellence in the insurance sector.
Posted 7/8/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in platform setup, configuration, and optimization while providing technical guidance and support to clients and internal teams. Proficient in managing user accounts, permissions, and operational risk controls within a fast-paced environment.
Highest-signal resume keywords
Customer-Facing ExperienceTechnical SupportAnalytical SkillsCRM/Support PlatformsPayments/FinTech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform ConfigurationUser Account ManagementSolution ConfigurationOperational Risk ControlsMFA Management
Soft Skills
Problem-Solving SkillsAttention to DetailOrganizational SkillsCommunication SkillsPrioritization Skills
Tools & Technologies
SalesforceZendesk
Industry Keywords
FinTechFinancial ServicesCustomer SupportUATSSO
About the role
Key responsibilities & impact- Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
- Provide technical guidance and configuration support to clients and internal stakeholders.
- Resolve customer enquiries and perform solution configuration updates.
- Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
- Support user access reviews and account configuration updates.
- Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring.
- Support onboarding, testing, UAT and platform releases.
- Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
- Maintain documentation and meet SLA expectations.
- Follow operational risk controls, verification processes and escalate high-risk requests.
Requirements
What you’ll need- Experience in customer-facing, operations, implementation or technical support.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organisation.
- Ability to prioritise in a fast-paced environment.
- Strong communication skills.
- Payments, FinTech or Financial Services experience is advantageous.
- Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.
Benefits
Comp & perks- 2 days of volunteering leave
- Recruitment referral fees of $1,000
- Medical Insurance
- Basic life & AD&D insurance
- Access to our mental health therapy partner Oliva wellbeing platform.
- Sabbatical – after 5 years
- Addition day’s annual leave
- Sick Leave – 5 days
- Annual leave – 20 days
- Maternity leave
- Paternity leave
- Voluntary Critical Illness and accident Insurance (employee paid)
- Employee Assistance Program
- Ongoing learning & development
- Commuter Benefits