Implementation Manager

Vitesse PSP Limited

Implementation Manager coordinating client implementations and ensuring delivery quality at a fintech firm. Involved in stakeholder communications and project management from kickoff to go-live.

Posted 5/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own implementation plans, milestones, dependencies, risks, actions, decisions, and stakeholder communications from kickoff through early-life support.
Translate business and functional requirements into practical delivery plans, RACIs, readiness checklists, acceptance criteria, and clear success measures.
Act as the primary day-to-day delivery contact for clients, partners, and internal teams, making sure owners and next steps are always clear.
Coordinate setup activities across APIs, files, portals, environments, access, test data, and operational workflows by bringing in the right subject matter experts.
Facilitate project meetings, capture decisions, follow up actions, and escalate blockers with clear context, impact, options, and owners.
Support sandbox validation, user acceptance testing, defect triage, go-live planning, cutover readiness, and early post-launch support.
Maintain implementation documentation, including status updates, action logs, risk registers, dependency trackers, configuration notes, and handover materials.
Partner with Pre-Sales, Technical Integration, Account Implementations, Customer Success, Product, Engineering, Support, and Operations to improve delivery quality and repeatability.

Requirements

What you’ll need

Experience leading client implementations, onboarding, delivery management, project management, or implementation consulting in SaaS, FinTech, payments, or insurance.
Strong project management discipline, with the ability to manage multiple workstreams, owners, timelines, dependencies, and risks without losing detail.
Excellent communication and stakeholder management skills, including confidence in facilitating meetings with technical and non-technical audiences.
Comfort working with software engineers, product owners, technical integration leads, customer success managers, operational teams, clients, and client partners.
Working understanding of APIs, authentication, environments, webhooks, data files, JSON/XML, errors, retries, and basic data-flow concepts.
Good judgment on when to involve a technical specialist, engineering, product, support, or operations expert.
Experience coordinating UAT, defect triage, go-live readiness, cutover planning, and early-life support.
Proficiency with monday.com or similar tools such as Jira, Asana, Trello, or Smartsheet.
Knowledge of insurance, payments, claims processing, treasury operations, reconciliation, or regulated financial workflows is highly desirable.

Benefits

Comp & perks

2 days of volunteering leave
Recruitment referral fees of $1,000
Medical Insurance
Basic life & AD&D insurance
Access to our mental health therapy partner Oliva wellbeing platform.
Sabbatical – after 5 years
Addition day’s annual leave
Sick Leave – 5 days
Annual leave – 20 days
Maternity leave
Paternity leave
Voluntary Critical Illness and accident Insurance (employee paid)
Employee Assistance Program
Ongoing learning & development
Commuter Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementation consultinguser acceptance testingdefect triagego-live planningcutover readinessAPIJSONXMLdata-flow concepts

Soft Skills

communication skillsstakeholder managementfacilitating meetingsgood judgmentdetail-orientedcoordinationleadershipcollaborationproblem-solvingadaptability