Customer Service Representative
AssistRx
Customer Service Representative
AssistRx
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Act as first point of contact with patients: evaluate purpose of calls, prioritize handling, and triage to appropriate resources
- Maintain and explain Patient Services initiatives to customers when appropriate
- Enroll new customers to Patient Services
- Record activities in the patient database and follow up to secure services (product training, mailing of promotional materials, etc.)
- Contact physician offices, pharmacies, and other external entities to ensure patient needs are met
- Complete various special projects as required
Requirements
- Previous work experience in Specialty Pharmacy or Customer Service
- Professional level skills in computer use, including Microsoft Office, email, web-based applications and keyboarding skills
- Experience working with people in high-pressure and time-sensitive situations, solving problems, making decisions, using excellent judgment and customer service skills
- Strong ability to multi-task and strong time management skills
- Ability to function in a high-volume, fast-paced environment
- Dependable and strong work ethic
- Ability to accept and implement feedback and coaching
- Experience working with databases (CRM preferable); Salesforce CRM experience preferred
- Experience working in a health care/pharmaceutical industry environment preferred
- Understanding of challenges associated with patients’ medical condition
- Must be authorized to work in the United States; sponsorship/work authorization not available
