ASSA ABLOY Opening Solutions

Customer Support

• Communicate with all team members within customer service
• Answer incoming calls for multiple locations
• Serve as primary point of contact for all Columbia and Charleston service
• Ability to schedule multiple trucks for service and install (commercial and residential)
• Ability to respond to vendor and customer inquiries via email, phone and other communications
• Track ordered materials
• Prepare customer tickets for invoicing
• Schedule Fire Door Drop test and preventive maintenance
• Update and maintain operational open service spreadsheet
• Process credit card payments
• Assist Field Operations Manager as needed

Customer Service Representative

Support Engineer

• Technical support: Hotline for door and gate automation, including telephone assistance with mechanical installations, wiring, parameter configuration, troubleshooting and safety checks.
• Troubleshooting: Resolving issues with door and gate automation systems, both remotely by phone and on-site at installation sites when required.
• Complaint management: Handling and coordinating customer complaints to ensure fast and effective resolution.
• Repairs & installation: Carrying out repairs and installations, as well as managing and supplying spare parts.
• Warehouse support: Assisting with warehouse tasks, such as transporting and organizing spare parts.

Technical Support Specialist – Automated Door and Gate Systems

Full-stack Engineer

• Develop software from specification through design, implementation, testing, integration, and documentation
• Remain actively hands ‑ on in coding, debugging, integration, and validation of software on machines
• Act as technical owner for assigned software components and subsystems, taking responsibility for design choices, code quality, maintainability, and long ‑ term evolution
• Contribute to system and platform architecture decisions and ensure alignment with agreed architectural principles and standards
• Ensure that software designs are robust, scalable, and suitable for reuse across products where applicable
• Ensure software is developed according to agreed coding standards, architectural guidelines, and best practices
• Apply secure and robust software development practices appropriate for industrial systems and customer environments
• Test and validate software functionality against specifications
• Analyze and resolve software ‑ related issues in delivered machines and installations

Principal Software Engineer

Field Engineer

• Perform planned and preventative maintenance on industrial doors.
• Diagnose and repair faults efficiently and effectively.
• Carry out routine inspections and ensure compliance with safety standards.
• Provide excellent customer service and build strong client relationships.

Service Engineer

Manager

• Ensure inventory accuracy through robust control mechanisms, cycle-count programs, and regular audits.
• Monitor and optimize warehouse operations, ensuring timely dispatch, storage efficiency, and strict adherence to SOPs.
• Maintain optimal stock levels by tracking quantities, monitoring expiry cycles, and minimizing waste or obsolescence.
• Oversee order management KPIs to ensure alignment with customer SLAs and internal delivery timelines.
• Manage sales returns and credit note processes in line with company policies.
• Oversee end-to-end freight management with a focus on cost optimization and SLA compliance.
• Plan and optimize transportation routes, shipment scheduling, and last-mile delivery.
• Negotiate and manage 3PL and transportation agreements, ensuring consistent service quality and compliance.
• Track and report logistics KPIs covering delivery performance, cost per unit, and turnaround times.
• Lead import and export operations ensuring full compliance with customs regulations, trade laws, and BIS standards.
• Liaise with freight forwarders, customs brokers, and regulatory agencies for smooth cross-border operations.
• Utilize Advanced Excel and Power BI for data analysis, dashboarding, and operational performance tracking.
• Develop analytical models to identify cost-saving opportunities and drive structured process improvements.
• Define, monitor, and present regular operations reports and supply chain KPIs to senior leadership.
• Build and maintain strong relationships with suppliers, freight partners, manufacturers, and third-party logistics providers.
• Coordinate across internal departments – sales, finance, and production – to ensure seamless end-to-end operations.
• Negotiate service agreements and contracts to ensure alignment on cost, quality, and delivery commitments.
• Lead, coach, and develop a team of 15+ supply chain professionals, fostering a culture of accountability, collaboration, and continuous learning.
• Champion a culture of operational excellence, ownership, and continuous improvement across the function.

Logistics and Warehouse Manager

Software Engineer

• Work within JDE change management and projects/implementations as a JDE Developer
• Provide support to local resources and external consultants
• Provide technical support for prototyping, development and unit testing
• Participate in the analysis of business requirements and the development of specifications
• Develop and maintain an understanding of the business processes supported by the JDE solution
• Research special topics as required
• Develop and maintain appropriate documentation and mappings on enhancements implemented

JDE Developer

• Create, revise, and maintain NC programs for multi-axis punching and bending machines
• Support current production, prototype projects, and preventive maintenance activities while ensuring quality, safety, and efficiency
• Create and modify NC programs to improve efficiency and productivity
• Utilize customer drawings, AutoCAD models, and CAM software to develop programs
• Perform programming calculations and determine optimal sequences of operation
• Create, document, back up, and maintain all NC programs, setup sheets, and tool lists
• Test and validate programs through simulations or trial runs
• Collaborate with Engineering to prepare and finalize programs
• Monitor programs to ensure compliance with blueprints and safety requirements
• Ensure production and quality standards are met per travelers, drawings, and specifications
• Support Total Quality Management, Lean Manufacturing, and Kaizen initiatives
• Order punches, dies, and strippers as needed
• Maintain and expand preventive maintenance tracking in the Thrive database
• Coordinate PM activities with Maintenance and Production teams
• Ensure proper PPE usage and promptly report any safety incidents
• Maintain a safe and harmonious working environment holding self and others accountable to ASSA ABLOY standards

NC Programmer – Contract Role

Financial Planning and Analysis

• Support the Operations Financial Controller in achieving group objectives
• Build close partnerships across the Operations business ensuring accurate and timely financial reporting
• Production of the Operations P&L, review and challenge variances with the production area leaders
• Manage the relationship with the 3rd party Distribution Centre
• Prepare monthly stock analysis and group reporting including UK consolidated Sales and Margin analysis
• Maintain standard costs on the system, reviewing purchase price variances and standard cost revaluations
• Auditing and reporting of the Perpetual Inventory Counts

Operations Finance Business Partner

Account Executive

• Responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account
• Partner with local selling partners including wholesalers, integrators, locksmiths, and distributors
• Develop short and long-term sales plans
• Identify and classify the sales potential of each client
• Establish a network of clients with a high level of trust
• Sell opening solutions using an effective communication approach

Sales Representative – End User

• Responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account.
• Partner with local selling partners including wholesalers, integrators, locksmiths, and distributors to maximize positive impact with end user accounts.
• Communicate effectively with a variety of decision makers and influencers including locksmiths, facility managers, IT networking managers, and executives.
• Develop short and long-term sales plans.
• Identify and classify the sales potential of each client.
• Establish a network of clients with a high level of trust, developing relationships quickly and easily.
• Sell opening solutions using a communication approach that can be effective with a diverse audience.
• Apply discovery abilities including prospecting, profiling, qualifying, identifying client needs, and presenting solutions.

• Generate demand, awareness, and revenue for ASSA ABLOY brand solutions
• Develop key customer relationships and program selling
• Implement lead generation and management techniques

Sales Representative, Aftermarket

• Generating demand, awareness, and revenue for ASSA ABLOY brand solutions within the Aftermarket Channel
• Developing key customer relationships and program selling
• Build awareness, support, and sales within specific target list of Aftermarket Channel Partners
• Align efforts of local colleagues, develop business plan, identify inventory opportunities
• Implement lead generation and management techniques
• Establish sales call cadence to build strong relationships

• Responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account
• Partner with local selling partners including wholesalers, integrators, locksmiths, and distributors to maximize positive impact with end user accounts
• Develop short and long-term sales plans
• Identify and classify the sales potential of each client
• Establish a network of clients with a high level of trust, developing relationships quickly and easily
• Sell opening solutions as a consultant using a communication approach that can be effective with a diverse audience
• Apply discovery abilities including prospecting, profiling, qualifying, identifying client needs, and presenting solutions

Sales Representative, End User

• Responsible for generating demand, awareness, and revenue for ASSA ABLOY brand solutions
• Develop key customer relationships, program selling, product training
• Build awareness, support, and sales within Aftermarket Channel Partners
• Develop a business plan focused on growing sales
• Implement lead generation & management techniques to facilitate sales opportunity
• Establish a regular cadence of sales calls
• Utilize Salesforce CRM
• Facilitate sales and product training to key customers

Sales Representative – Aftermarket

Director

• Develop and implement multi-year category strategies for all major indirect spend areas.
• Conduct market analysis, spend assessments, and supplier evaluations to identify opportunities for cost savings, process improvement, and supplier consolidation.
• Lead competitive bid events (RFPs, RFQs, e-auctions), negotiations, contract development, and supplier onboarding.
• Manage supplier performance through regular business reviews, KPIs, and continuous improvement initiatives.
• Build strong strategic partnerships that support Entrance Systems’ operational, engineering, and corporate objectives.
• Ensure suppliers meet standards for quality, delivery, compliance, and sustainability.
• Deliver measurable cost reductions, value creation, and budget alignment for indirect categories.
• Track performance against annual procurement goals and report results to senior leadership.
• Partner closely with Engineering Services, Operations, HR, Facilities, IT, Finance, and Corporate Procurement teams.
• Ensure procurement activities align with corporate policies, legal requirements, and ethical standards.

Customer Service Representative

Technical Support Specialist – Automated Door and Gate Systems

Principal Software Engineer

Service Engineer

Logistics and Warehouse Manager

JDE Developer

NC Programmer – Contract Role

Operations Finance Business Partner

Sales Representative – End User

Sales Representative – End User

Sales Representative, Aftermarket

Sales Representative, Aftermarket

Sales Representative, End User

Sales Representative – Aftermarket

Director, Supply Management – Indirect Spend & Services