Aspire Software

Chief Operating Officer

• Develop and implement an AI strategy for non-R&D departments
• Own the long-range, annual and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery
• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Management of key relationships with large accounts is mandatory
• Attend trade shows and panels
• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track results on a monthly basis with the Head of Professional Services

Sales Development Rep

• Identify, engage, and qualify dental clinics and multi-location groups
• Execute high-volume outbound prospecting via phone, email, LinkedIn, and creative channels
• Build and maintain a consistent pipeline of qualified opportunities
• Develop targeted prospecting strategies based on ICP and market insights
• Conduct discovery calls to understand clinics’ workflows and pain points
• Deliver product demonstrations and articulate clear value tied to ROI
• Handle objections and navigate stakeholders to advance deals
• Own the full cycle: prospecting → discovery → demo → close
• Maintain velocity with a focus on short-cycle closes
• Develop expertise in your assigned territory or vertical
• Build relationships within the dental ecosystem (PMS partners, consultants, referrers)
• Identify expansion opportunities within clinic groups and DSOs
• Share insights on messaging, objections, and competitive dynamics
• Collaborate with marketing and product teams to refine positioning
• Continuously test and iterate on prospecting and sales approaches

Sales Development Representative

Artificial Intelligence

• Build and ship AI features inside our dental practice software
• Work on LLM-powered workflows (documentation, automation, insights)
• Design and implement APIs and services for AI capabilities
• Collaborate with product, engineering, and QA teams
• Identify opportunities to improve internal processes using AI
• Prototype quickly and iterate based on real user needs

AI Development Lead

Chief Technology Officer

• **The Role:**
• You have successfully led software developers across a wide range of experience levels and specialties. You bring deep expertise in shaping product strategies in close collaboration with cross-functional leaders. As an empathetic and results-driven leader, you have a proven ability to develop your team while consistently achieving business objectives.
• Your decision-making is grounded in data, user insights, and strong product instincts. You’re a trusted partner to teams across the organization—skilled in communication, expectation management, and influencing cross-functional collaboration. You know how to scale an engineering organization, define clear roles and responsibilities, and plan effectively for growth.
• You’re proficient in Agile methodologies and have successfully applied these principles to drive productivity and quality improvements. You have hands-on experience with project and issue tracking tools such as JIRA, ensuring efficient collaboration and transparency across distributed teams. You’re familiar with CI/CD pipelines and tools such as GitLab or Jenkins, enabling seamless, automated workflows from development to deployment.
• Your background includes strong practical knowledge of version control systems like Git, as well as demonstrable experience in developing and migrating cloud-based solutions, particularly within AWS and Azure environments. You have overseen the adoption of modern development frameworks and technologies to stay at the forefront of innovation and have leveraged AI tools (such as CoPilot) to enhance delivery speed and code quality.
• Experience with .NET environments and codebases would be highly beneficial.

Chief Technology Officer – Portfolio

Financial Planning and Analysis

• Monitor and analyze the performance strategies to identify areas of opportunity and respond with action plans to ensure execution to meet and exceed financial targets
• Drive the financial planning of the company by analyzing the performance and risks of the portfolio by applying the KPI framework
• Prepare monthly and quarterly business reviews for portfolio companies that highlight results, remediation plans for underperformers, and strategic initiatives to drive organic growth to the senior management team
• Build and manage monthly, quarterly, and annual forecasts and track KPIs
• Monitor the financial health of a portfolio and ensure positive cash flow
• Develop strategies to increase return on investment and profitability
• Maintain high-level interaction with the corporate finance department
• Actively participate in the processes related to the sale or acquisition of companies
• Application of Valsoft Finance best practices to all companies within Portfolio
• Ownership of all things finance for companies acquired into the Portfolio
• Oversee and review accounting tasks including tax and compliance
• Own monthly financial close process for Portfolio companies
• Prepare accurate and timely monthly, quarterly, and annual financial reports
• Build processes and ensure compliance with Corporate policies and reporting requirements. Identify and manage differences between corporate consolidation accounting policies and local statutory reporting requirements
• Ensure effective financial internal controls and continually evaluate established policies and procedures
• Optimize internal reporting processes for efficiency
• Prepare for and support the corporate audit by providing necessary documentation
• Lead and organize the annual statutory audits and ensure all fillings are complete
• Set targets for and supervise all accounting and finance personnel (Accounting, FP&A, AR, AP)
• Provide leadership and develop a high-performing scalable finance team in a decentralized finance environment, fostering a culture of accountability, collaboration, and continuous improvement
• Train and coach teams to ensure they have the knowledge and resources necessary to be successful
• Support Netsuite rollout activities to Portfolio companies by ensuring data integrity
• Conduct situational assessments, identify gaps and opportunities for automation, make recommendations, and direct the implementation of such changes as required to improve financial systems and related processes

Finance Manager

Sales

• Lead and scale the commercial growth for an EDI and B2B integration platform.
• Define and own the global sales strategy for EDI and B2B integration solutions.
• Build and manage revenue forecasts, targets, and KPIs.
• Drive new business acquisition and expansion revenue within existing accounts.
• Identify and prioritize target verticals (e.g. logistics, retail, manufacturing, fintech).
• Develop enterprise and mid-market pricing and packaging strategies.
• Build, coach, and manage a high-performing sales team.
• Establish a strong sales culture focused on performance, accountability, and learning.
• Define clear sales processes, qualification frameworks (MEDDICC, SPICED, etc.), and playbooks.
• Partner closely with Marketing on lead generation and demand creation.
• Lead and close complex, multi-stakeholder enterprise deals.
• Support negotiations with procurement, legal, IT, and operations stakeholders.
• Navigate long sales cycles and RFP-driven buying processes.
• Act as executive sponsor for strategic customers and partners.
• Work closely with Product, Engineering, and Customer Success to align roadmap and customer needs.
• Provide structured feedback from prospects and customers to influence product strategy.
• Partner with Customer Success to ensure smooth handovers, renewals, and upsell opportunities.
• Develop and manage strategic partnerships (ERP vendors, systems integrators, logistics platforms).
• Represent the company at industry events, conferences, and customer meetings.

Head of Sales

Customer Support

• Lead, mentor, and develop a distributed support team across multiple time zones, fostering a culture of accountability, collaboration, and customer empathy
• Manage staffing, scheduling, and capacity planning to ensure consistent SLA adherence across Tier 1, 2, and 3 support queues
• Conduct regular 1:1s, performance reviews, and career development conversations to grow team capability over time
• Serve as an escalation point for complex or sensitive customer issues, driving resolution with urgency and professionalism
• Own SLA performance across all severity levels; monitor KPIs including response time, resolution time, ticket reopen rates, and customer satisfaction
• Oversee the full ticket lifecycle in Jira — from intake and triage through escalation, resolution, and closure — ensuring accurate classification, documentation, and routing
• Partner with Engineering, Project Management, and Quality teams when tickets require cross-functional escalation or reveal systemic product issues
• Maintain and improve internal knowledge base content, response playbooks, and escalation procedures
• Champion the use of AI tools — including Claude Cowork and ChatGPT — to streamline support workflows, accelerate ticket research, and assist analysts in drafting high-quality customer communications
• Implement AI-assisted triage, response suggestion, and knowledge retrieval to reduce mean time to resolution
• Establish team norms and guardrails for responsible, effective AI tool use in a regulated clinical environment
• Stay current on emerging AI capabilities relevant to support operations and bring well-reasoned recommendations to leadership
• Perform regular trend analysis on ticket volume, severity patterns, and recurring issues; surface insights to Engineering and Product to inform roadmap prioritization
• Prepare and present support performance reports to senior leadership on a recurring basis
• Drive continuous improvement initiatives that measurably improve team efficiency and customer outcomes

Customer Support Manager

Account Manager

• Identify, qualify, and onboard partners across dealer management system (DMS) providers, automotive CRMs, OEM programs, service scheduling platforms, dealer group networks, lead generation platforms, and adjacent automotive technology ecosystems.
• Develop and execute a partner sourcing strategy aligned with Viova’s expansion roadmap, starting with franchised and independent dealerships and extending into multi-rooftop dealer groups, fleet operators, and automotive service chains.
• Build repeatable partner onboarding playbooks, including qualification criteria, integration scoping, and launch readiness checklists.
• Collaborate with partners on referral programs, reseller agreements, co-marketing initiatives, and joint go-to-market campaigns targeting dealer principals, service directors, and fixed ops leaders.
• Track partner-sourced pipeline, revenue contribution, and performance metrics to ensure partnerships translate into measurable business outcomes.
• Support partner sales enablement: equip channel partners and resellers with the positioning, materials, and training to effectively sell and recommend Viova to their dealer customers.
• Work with Product and Engineering to scope, prioritize, and manage integration timelines — from initial partner requirements through testing and launch across DMS platforms, scheduling tools, and CRM systems.
• Serve as the connective tissue between external partners and internal teams, ensuring integration work stays on track and partners have a consistent, professional experience throughout.
• Own ongoing partner relationships: regular check-ins, QBRs, performance reviews, and escalation management.
• Maintain partner CRM records, documentation, and internal playbooks.
• Share structured market and partner feedback with Product and leadership to inform roadmap and go-to-market decisions particularly around dealer needs, competitive dynamics, and DMS ecosystem trends.

Partnerships Manager

• Lead, mentor, and develop a distributed support team across multiple time zones, fostering a culture of accountability, collaboration, and customer empathy
• Manage staffing, scheduling, and capacity planning to ensure consistent SLA adherence across Tier 1, 2, and 3 support queues
• Conduct regular 1:1s, performance reviews, and career development conversations to grow team capability over time
• Serve as an escalation point for complex or sensitive customer issues, driving resolution with urgency and professionalism
• Own SLA performance across all severity levels; monitor KPIs including response time, resolution time, ticket reopen rates, and customer satisfaction
• Oversee the full ticket lifecycle in Jira — from intake and triage through escalation, resolution, and closure — ensuring accurate classification, documentation, and routing
• Partner with Engineering, Project Management, and Quality teams when tickets require cross-functional escalation or reveal systemic product issues
• Maintain and improve internal knowledge base content, response playbooks, and escalation procedures
• Champion the use of AI tools — including Claude Cowork and ChatGPT — to streamline support workflows, accelerate ticket research, and assist analysts in drafting high-quality customer communications
• Identify opportunities to apply AI-assisted triage, response suggestion, and knowledge retrieval to reduce mean time to resolution
• Establish team norms and guardrails for responsible, effective AI tool use in a regulated clinical environment
• Stay current on emerging AI capabilities relevant to support operations and bring well-reasoned recommendations to leadership
• Perform regular trend analysis on ticket volume, severity patterns, and recurring issues; surface insights to Engineering and Product to inform roadmap prioritization
• Prepare and present support performance reports to senior leadership on a recurring basis
• Drive continuous improvement initiatives that measurably improve team efficiency and customer outcomes

Solutions Engineer

• You'll be the technical backbone of our customer success operation.
• Partner with Onboarding Managers on new client implementations—you own the technical workstream while they manage the project and relationship.
• Your work directly determines whether clients go live cleanly, understand our platform, and deploy Ad Orbit/Astro AI effectively.
• Lead data import workflows for customers migrating to our CRM, OMS, and Billing platform—field mapping, data cleansing, import validation, and exception resolution.
• Translate complex financial workflows (chart of accounts, revenue recognition, period close) into Ad Orbit configurations aligned to GAAP standards.
• Support customers in accessing and using the Ad Orbit data warehouse—help them understand their data structure and answer data-related questions.
• Troubleshoot API integrations—read documentation, test endpoints, and diagnose failures across client-connected systems.
• Build implementation documentation, field mapping specs, and client-facing technical guides.
• Identify recurring implementation patterns and contribute to process improvements and internal tooling.
• 60–70% client-facing: Assisting with in-progress customer implementations, data migrations, integration setup, templates, and configurations.
• 30–40% internal tooling & documentation: Building internal tools and automation to support customer work.

• Preparation and review of financial statements, including income statements and balance sheets for each division.
• Ensure all financial information is accurate, consistent, and compliant with accounting standards and applicable regulations.
• Participate in audit engagements and compliance requirements, including the transition to IFRS standards.
• Month-end journal entries and allocations: includes general ledger reconciliations, recording journal entries, and allocating payroll and costs by department.
• Accruals and provisions: manage accruals related to bonuses/commissions and AFDA provisions for doubtful accounts.
• Payroll and tax filings: prepare payroll reports and tax/transfer pricing entries.
• Financial reconciliations: finalize monthly entries, reconcile balance sheet accounts and bank statements.
• Income statement analysis and financial statement preparation: analyze the income statement and prepare financial statements (balance sheet, income statement, cash flow statement).
• Management review and process improvement: review results with controller feedback, improve processes and document financial procedures.
• Perform in-depth financial analysis, comparing actual results to budgeted figures and providing variance analysis.
• Identify financial trends, opportunities, and potential risks to enable management to make informed decisions to improve divisional performance.

Senior Financial Analyst

Customer Success Manager

• Own customer onboarding and activation: Lead new customers through implementation, configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows.
• Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day.
• Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved.
• Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows.
• Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data.
• Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them.
• Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve.
• Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer.
• Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases.
• Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration.
• Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth.
• Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes.
• Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot).
• Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers.

Founding Customer Success Manager

• Identify, qualify, and onboard partners across rental software providers, fleet management systems, dealership platforms, travel marketplaces, lead generation networks, and adjacent technology ecosystems.
• Develop and execute a partner sourcing strategy that aligns with Carla AI’s expansion roadmap, starting with car rental and extending into broader rental and services verticals.
• Build repeatable partner onboarding playbooks, including qualification criteria, integration scoping, and launch readiness checklists.
• Collaborate with partners on referral programs, reseller opportunities, co marketing initiatives, and joint go to market campaigns.
• Track partner sourced pipeline, revenue contribution, and performance metrics to ensure partnerships translate into measurable business outcomes.
• Support partner sales enablement: equip partners with the positioning, materials, and training to effectively sell and recommend Carla AI.
• Work with Product and Engineering to scope, prioritize, and manage integration timelines, from initial partner requirements through testing and launch.
• Serve as the connective tissue between external partners and internal teams, ensuring integration work stays on track and partners have a consistent experience.
• Own ongoing partner relationships: regular check ins, QBRs, performance reviews, and escalation management.
• Maintain partner CRM records, documentation, and internal playbooks.
• Share structured market and partner feedback with Product and leadership to inform roadmap and go to market decisions.

Partnerships Manager – Rental Industry, Car Rental, Fleet Management

• Drive new business growth, owning the full sales cycle: prospecting, discovery, demos, proposals, negotiation, and close.
• Build and maintain a target account strategy by segment and customer profile.
• Present and sell Carla AI to rental operators and services businesses, clearly articulating the ROI, efficiency gains, and revenue impact of AI powered call handling and booking automation.
• Seamlessly transition new customers to onboarding and Customer Success for activation and first value realization.
• Lead outbound strategy and execution across calls, email, LinkedIn, and industry events.
• Develop and iterate on talk tracks, competitive positioning, objection handling, and demo structure.
• Establish pipeline creation targets and inspection routines that translate activity into predictable results.
• Create repeatable playbooks covering segments, sequences, cadences, and qualification criteria.
• Share structured customer insights and market feedback with Product and leadership to inform roadmap, pricing, and packaging decisions.
• Maintain accurate pipeline, activity tracking, and forecasting in CRM (HubSpot).
• Consistently meet or exceed monthly and quarterly KPIs across outreach, demos, pipeline, and revenue.
• Coordinate with Partnerships and Marketing to leverage partner channels and campaigns for pipeline generation.
• In the first 90 days you’ll have built a clear target account list by segment and launched outbound motions that are producing qualified opportunities.
• CRM pipeline and activity tracking are clean, reliable, and maintained.
• You’ve delivered multiple demos, progressed deals through the pipeline, and closed your first customers.
• In 6 to 12 months a predictable sales engine is running: outbound activity is converting to qualified pipeline, pipeline is converting to closed revenue.

Chief Operating Officer

Sales Development Representative

AI Development Lead

Chief Technology Officer – Portfolio

Finance Manager

Finance Manager

Head of Sales

Customer Support Manager

Partnerships Manager

Customer Support Manager

Solutions Engineer

Senior Financial Analyst

Founding Customer Success Manager

Partnerships Manager – Rental Industry, Car Rental, Fleet Management

Founding Sales Lead