Product Specialist

Aspire Software

Train customers on Keystone software products and provide services for Keystone Information Systems. Manage customer relationships and conduct pre-sale and post-sale software demonstrations.

Posted 6/26/2026full-timeCollingswood • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation
Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff
Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements
Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team
Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution
Write and maintain clear, accurate software documentation and user-facing materials
Build up skills to be able to conduct pre-sale and post-sale software demonstrations
Manage customer relationships independently, building long-term trust through consistent, high-quality service

Requirements

What you’ll need

Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
Strong interest in building long-term customer relationships and delivering billable professional services
Familiarity with enterprise-level software setup and administration
Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
Excellent verbal and written communication and organizational skills
Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
Proficiency with advanced Excel features and the Office 365 suite

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Product Specialist Job not on LinkedIn 🔥 8 minutes ago 🏢🏡 Collingswood – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🪄 Product Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation
Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff
Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements
Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team
Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution
Write and maintain clear, accurate software documentation and user-facing materials
Build up skills to be able to conduct pre-sale and post-sale software demonstrations
Manage customer relationships independently, building long-term trust through consistent, high-quality service 🎯 Requirements
Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
Strong interest in building long-term customer relationships and delivering billable professional services
Familiarity with enterprise-level software setup and administration
Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
Excellent verbal and written communication and organizational skills
Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
Proficiency with advanced Excel features and the Office 365 suite Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Keystone softwaresoftware trainingsoftware documentationsoftware testingimplementation supportconfiguration guidancecustomer supportpre-sale demonstrationspost-sale demonstrationsadvanced Excel

Soft Skills

quick learnerautonomous workrelationship buildingcommunication skillsorganizational skillsadaptabilityproblem diagnosistrust buildingservice qualitymulti-priority management