Asana

Artificial Intelligence

• Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
• Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
• Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.
• Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.
• Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.
• Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.
• Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.
• Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

CX Enablement Partner, AI

Account Executive

• Drive revenue growth by expanding existing customer accounts through customer success, up-selling, cross-selling, and strong commercial strategy.
• Own the full sales cycle from prospecting and qualification to negotiation and closing for complex deals with multiple stakeholders and longer sales cycles.
• Drive revenue by leveraging negotiation skills and data-driven insights to secure win-win partnerships.
• Define territory and account strategies that enable sales velocity in partnership with Sales Engineers, Sales Development Reps, Customer Success Managers, Professional Services, Channel and Partnership Managers, and Exec Sponsors.
• Build trust with C-level executives, IT decision-makers, and other stakeholders by aligning Asana’s solutions with their strategic goals and expanding usage into new departments.
• Collaborate cross-functionally with marketing, product, and customer success teams to deliver a seamless experience and ensure successful adoption.
• Anticipate challenges within customer accounts and offer tailored solutions to overcome obstacles, ensuring long-term satisfaction and measurable ROI.

Enterprise Account Executive

• Evolve the customer success team to drive consumption of AI products — define and operationalize new motions, equipping the team to plan workflow agentification with customers, deploy AI capabilities to demonstrate value, and cultivate champions for cross-team expansion
• Drive the development of an ROI-validated AI use case library structured by persona, vertical, and AI capability, and embed it into customer success tooling so the field can make a concrete value case in every customer conversation
• Enable seat-to-AI conversion across the renewal motion — equip renewal managers with the playbooks, commercial tools, and streamlined processes to convert seats into AI products as part of the standard renewal workflow
• Evolve services delivery for the AI era — transition the core services entitlement to AI activation, redefine and upskill the implementation team, update pricing and packaging for our Services Products, and build partner delivery infrastructure so certified partners deliver implementation at scale
• Run initial targeted proofs of concept with strategic customers to validate AI use cases in real environments, producing documented outcome reports and packaging ROI proof points for the field
• Serve as the escalation hub and product liaison for the field on all customer experience issues tied to AI products, and aggregate voice of customer feedback into structured input for Product
• Drive cross-functional operationalization across Product, Marketing, Engineering, Finance, Legal, Deal Desk, Channel, and Support to ship changes on aggressive timelines
• Own measurement and reporting — AI consumption tracking pre- and post-engagement, net retention impact, and macro-level AI product adoption across the installed base
• Establish the operating cadence and steering committee model, keeping senior leadership aligned on progress, risks, and decisions

Head of Customer AI Transformation

General Counsel

• Strategically partner with our internal business stakeholders to draft and negotiate inbound commercial agreements and supporting documents.
• Provide timely and practical legal advice on a variety of requests, taking into account the relevant legal issues and risks, agreement structure, approval process, and company policies and procedures.
• Collaborate with cross-functional stakeholders, including Finance, Sourcing, Procurement Ops, Privacy, and Security, to develop processes and enforce applicable policies as they relate to global commercial contracting.
• Enable and train internal stakeholders by providing direct guidance on commonly requested revisions and non-standard terms and structures and respond to general process questions.
• Apply original, innovative thinking on a continuous basis to improve processes and systems, manage change, and better service business needs, including developing scalable contracting frameworks, playbooks, and standards to support a business in high-growth mode.
• Support and manage a variety of ad hoc projects with the team as they arise.
• Stay abreast of emerging laws, regulations, and judicial decisions relevant to our business, conduct thorough research and analysis to understand the implications and potential impact of these developments, and share knowledge with colleagues and develop guidance materials, as necessary.

CX Enablement Partner, AI

Enterprise Account Executive

Head of Customer AI Transformation

Commercial Counsel, Procurement