Renewals Manager

Asana

Renewals Manager overseeing client renewals, building customer relationships, and maximizing contract value at Asana. Collaborates with cross-functional teams to ensure customer satisfaction and identify growth opportunities.

Posted 6/11/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $98,700 - $126,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Negotiate all facets of contract renewals using commercial judgment.
Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana.
Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
Effectively defend against competitive pressures and articulate Asana’s differentiating factors.
Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

Requirements

What you’ll need

At least 3-5 years Renewals Experience: A proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus.
Able to work West Coast- Pacific Time Working Hours
Customer Relationship Management: Exceptional ability to build and maintain strong customer relationships.
Communication Skills: Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
Analytical Skills: Maintain a forecast and have an analytical mindset to analyze data and identify trends.
Problem-solving Skills: Ability to identify and resolve issues related to renewals.
Knowledge of Asana Products: Familiarity with work management and the Asana platform.
Proficiency in relevant tools: Experience with quoting systems, contracting tools, and subscription management systems.
Understanding of ARR and Renewals: A deep understanding of these concepts.
Approaches work with empathy and a creative, problem-solving mindset.
Thrive in a continually evolving environment while balancing a book of business and customer satisfaction.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Benefits

Comp & perks

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationaccount managementdata analysisforecastingpricing strategyvalue sellingdiscoveryclosingsubscription managementSaaS

Soft Skills

communication skillsproblem-solving skillsanalytical skillscustomer relationship managementempathycreativitycuriosityadaptabilitypresentation skillsexecutive presence