Customer Success Manager – Portfolio Accounts

Asana

Customer Success Manager at Asana partnering with customers to leverage AI tools. Focusing on customer satisfaction and adoption strategies while guiding them in the use of Asana's features.

Posted 6/22/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $116,800 - $132,800 per yearWebsite

About the role

Key responsibilities & impact

Work with Asana customers across industries, functions, and stages of their journey in an assigned book of business
Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and vision
Consult on change management to help customers adopt Asana as a new way of working
Lead design workshops to give customers firsthand experience building and adapting their processes in Asana
Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for deeper impact
Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term success and retention
Consult on AI adoption strategy: translate Asana’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling
Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity
Act as the primary advisor when customers ask: “How can AI help my team work better?”, connecting specific Asana AI features to their workflows, industry context, and goals

Requirements

What you’ll need

5+ years of demonstrated success in an Account Management or Customer Success role
Represent the voice of the customer back to Product regarding AI feature gaps, opportunities, and adoption blockers
Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations
AI adoption consulting: Experience helping customers evaluate, adopt, or scale AI tools in their workflows, or a demonstrable ability to learn and advise on this rapidly
Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Benefits

Comp & perks

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data literacyAI adoption consultingchange managementprocess designbusiness analyticsstorytellingcustomer success strategyaccount managementtechnology transitionAI capabilities

Soft Skills

communicationrapport buildingcuriosityadaptabilityconsultative skillsproblem-solvingleadershipcollaborationcustomer advocacystrategic thinking