Article

Art Director

• Define and execute the creative vision for commercial campaigns and marketing assets
• Translate brand positioning and strategic direction into cohesive, high-value visual narratives
• Develop campaign concepts and creative deliverables that align with brand standards and business objectives
• Direct live and virtual location or studio shoots, providing real-time aesthetic oversight on lighting, set styling, and framing
• Lead cross-functional client exploration sessions with partners to understand project needs and deliverable requirements
• Build internal creative briefs that connect commercial objectives with creative execution.
• Develop creative plans, style requirements, and visual references that align stakeholders and inspire production teams
• Maintain exceptional standards for visual execution, composition, and mood across all creative deliverables
• Review campaign assets, delivering constructive, objective feedback to specialty execution teams
• Audit final asset suites across channels to ensure a consistent and cohesive brand experience
• Act as the primary authority for creative quality and consistency on assigned projects in alignment with Creative Direction’s overarching brand vision and final approval standards
• Collaborate with Creative Direction to develop and maintain creative standards and brand guidelines
• Help ensure consistency, scalability, and cohesion across Article's visual brand expression
• Support the evolution of creative processes and documentation that strengthen brand alignment across teams

Art Director, Campaigns

Customer Support

• Respond to customer inquiries via phone, chat, and email, with a customer-focused mindset
• Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input
• Prioritize the customer experience by taking opportunities to build meaningful connections with our customers; adapt your approach according to customer needs and motivations
• Assist customers through the pre-purchase journey
• Assist customers with processing order changes, exchanges, replacements, and returns requests with a sense of urgency
• Collaborate with internal teams (Logistics, Quality etc.) to ensure quick and effective resolution of customer issues
• Participate in special projects, task teams, and perform other duties as required

Customer Care Associate

Product Manager

• Drive product development across Article’s digital platforms, including eCommerce systems, internal business applications, and data platforms.
• Partner closely with engineering teams, data engineers, analysts, and business stakeholders to define product strategy, prioritize initiatives, and deliver solutions that improve customer experience, operational efficiency, and data-driven decision making.
• Analyze and decide how to prioritize each initiative based on the whole picture.
• Balance business priorities, technical constraints, and cross-system dependencies while driving the delivery of complex initiatives.

Art Director, Campaigns

Customer Care Associate

Senior Software Product Manager