Director of Technical Services
Net at Work
Director of Retail Training – Development
Aroma360
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Lead
About the role
- Develop a comprehensive training and development strategy that supports Aroma360’s KPI’s.
- Manage the Training and QA development Calendar to ensure this aligns with seasonal planning and promotions.
- Lead and Audit Operational excellence and customer journey across all retail locations.
- Design and deliver onboarding, product knowledge, sales, leadership, and compliance training programs.
- Implement blended learning solutions (in-person, digital, e-learning, coaching).
- Maintain training library of content and ensure all resources are accurate.
- Create career development frameworks/succession planning for retail associates, managers, and district leaders.
- Partner with HR to identify high-potential employees and build succession planning programs.
- Partner with marketing and retail sales teams to create training content for any new promotions and NPD launches.
- Standardize training manuals, SOPs, and certification processes across all stores.
- Ensure compliance with safety, HR, and regulatory standards.
Requirements
- Bachelor’s degree in Business, HR, Education, or related field (Master’s preferred).
- 8+ years of progressive experience in retail training, development, or retail operations leadership.
- Proven success in building scalable training programs across multi-store organizations.
- Strong knowledge of instructional design, adult learning principles, and digital training tools (LMS, e-learning platforms).
- Excellent communication, presentation, and leadership skills.
- Willingness and ability to travel frequently to retail locations (up to 40–50% of the time).
Benefits
- Comprehensive medical health coverage, including dental and vision insurance.
- Life insurance for peace of mind.
- Paid time off to recharge.
- 401(k) plan for long-term financial security.
- Employee discounts on our premium products and services.
- Paid training and professional development opportunities.
- Fun and engaging company events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training development strategyonboarding programsproduct knowledge trainingsales trainingleadership trainingcompliance trainingblended learning solutionsinstructional designadult learning principlessuccession planning
Soft skills
communication skillspresentation skillsleadership skillsorganizational skills
