Customer Support

• Answer and direct incoming phone calls
• Process customer orders through various methods (fax, email, customer portals, phone) then coordinate and Track the order with local warehouses and outside vendors/manufacturers.
• Create and follow up on customer quotes until either closed or upgraded to Sales Order.
• Track shipments and troubleshoot issues.
• Communicate order status with Inside Sales Rep.
• Keep CRM data base information up to date.
• Assist with Social Media content/scheduling
• Communicate with internal departments (shipping, accounting, service dept., inside sales).
• Perform filing and general clerical duties.

Inside Sales Support Specialist

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist