Aristocrat

Customer Support

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

English Customer Support Agent

Human Resources

• Lead fair and thorough investigations into workplace concerns, complaints, and grievances
• Partner with employees and managers to understand issues, recommend solutions, and resolve cases promptly
• Collaborate with HR partners to support managers and reduce risk
• Apply company policies and local laws (including Poland and the UK) consistently and fairly
• Analyze data, identify trends, and suggest practical improvements
• Maintain accurate, confidential records in ServiceNow and prepare clear documentation
• Represent the company in formal processes (e.g., hearings, appeals)
• Conduct exit interviews and gather feedback to improve the employee experience
• Support the development and improvement of employee relations policies

Senior Employee Relations Specialist

Product Manager

• Lead, mentor, and develop a team of Product Managers to achieve outstanding results.
• Define a clear product vision, set ambitious targets, and build a detailed multi-quarter roadmap for native iOS/Android apps in the iGaming domain.
• Align the product roadmap with company strategy, regulatory requirements, and market opportunities to ensure flawless execution.
• Develop highly detailed and structured BRDs, PRDs, user stories, wireframes, and acceptance criteria.
• Collaborate closely with TPMs, product designers, mobile apps operations, and different product teams within the organization.
• Ensure product adherence to regulatory frameworks by working with Compliance/Legal teams.
• Engage with customers, understand their needs, and translate them into accurate requirements.

Mobile Apps Product Manager – Team Leader

Security Analyst

• Assess the architecture, deployment, and fine-tuning of DLP solutions across Endpoint, Network, Email, communication tools, and Cloud channels.
• Provide mentorship on the configuration of DLP policies, IRM policies, rules, incident workflows, and response automation.
• Review and improve security controls across endpoints, cloud, DevSecOps, product, and identity systems.
• Define technical security requirements aligned with company policies.
• Coordinate the management of data discovery tools for structured and unstructured data environments, both on-premises and in the cloud.
• Manage data encryption solutions for data at rest, in transit, and in use.
• Review deployment and management of cloud-native data protection controls such as Defender for Cloud Apps, CASB, and CSPM.
• Assess enterprise PAM solutions to ensure the security of high-value credentials.
• Collaborate with SOC and IR teams to respond to data-related security incidents, perform root cause analysis, and improve rules to reduce false positives.
• Improve the speed and scope of architectural risk assessments by applying AI tooling to automate threat enumeration, generate attack scenarios, and streamline security control validation.
• Ensure system controls align with GDPR, HIPAA, PCI DSS, DPDP Act (India), ISO 27001, and internal policies.
• Provide clear and timely reporting on security controls for critical assets to senior leaders.
• Contribute to documentation for enterprise security solutions and processes including SOPs, runbooks, architectural diagrams, and policy standards.
• Stay ahead of emerging threats and technologies to strengthen security across the organization.

Tech Lead, Cyber Risk Analyst

Data Analyst

• Build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements
• Engage with business and operations teams from initial project definition through to project completion
• Development of reporting and analytical solutions
• Deliver company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis

Content Marketing Manager

• Build, edit, and publish digital content across the Boston Lottery website and mobile app, using the CMS platform.
• Support timely execution of iLottery promotional launches, game releases, seasonal campaigns, and evergreen updates.
• Own content scheduling and publishing calendars aligned to marketing and product initiatives.
• Conduct QA testing across devices and browsers to validate accuracy, functionality, and rendering.
• Assist in configuring and deploying personalized content and dynamic experiences within Bloomreach.
• Support setup of web layers, targeted banners, and segmented content experiences.
• Maintain templates, snippets, and reusable assets to improve efficiency and scalability.
• Collaborate with analytics and marketing teams to monitor performance and recommend optimizations.
• Serve as a key liaison between Aristocrat Interactive, Boston Lottery collaborators, and development partners.
• Document updates, workflows, and change requests to ensure transparency and operational continuity.

Digital Content Coordinator

Manager

• Develop and execute media buying strategies to achieve marketing objectives
• Manage and optimize campaigns across various channels, including digital, social, and traditional media
• Analyze campaign performance data and generate actionable insights to improve efficiency
• Collaborate with cross-functional teams to align media strategies with overall marketing goals
• Negotiate with media vendors to secure competitive rates and placements
• Stay updated on industry trends and competitor activities to inform strategic decisions
• Monitor budget allocation and ensure efficient media spending
• Prepare and present campaign performance reports to collaborators
• Ensure flawless execution of media plans and timely delivery of assets
• Find opportunities for innovation and continuous improvement in media buying practices
• Guide junior team members and provide mentorship to improve their skills
• Work closely with clients to understand their needs and deliver outstanding managed services

Manager, Media Buying – Managed Services

Business Development Rep

• Overseeing a sales territory to achieve quarterly and annual sales goals
• Supporting existing customers and exploring new business prospects
• Working closely with cross-functional teams to reach ambitious targets
• Reviewing and submitting business expense reports in a timely manner
• Developing strategies for individual accounts and territories with regional Sales Team
• Preparing accurate and timely quotes and business proposals
• Closing sales in accordance with agreed goals and strategies
• Serving as a trusted advisor to Aristocrat's key customers
• Maintaining current and complete product knowledge through training

Business Development Executive

Marketing

• Develop a comprehensive marketing strategy that redefines our approach to drive user acquisition, engagement, and retention for our iGaming and content products
• Build a comprehensive product marketing approach that leads to effective sales enablement materials
• Manage and own all customer relationships across iGaming and content verticals
• Partner with cross-functional teams to ensure the flawless execution of marketing campaigns
• Analyze market trends and competitor activities for adjustments
• Present marketing plans and results to senior leadership, providing insights and recommendations

Senior Director – Interactive Marketing

• Develop and complete comprehensive web and digital marketing strategies that align with our business goals
• Manage and optimize our website to ensure an outstanding user experience, driving engagement and conversions
• Collaborate closely with cross-functional teams to determine and successfully implement digital initiatives
• Analyze and report on web and digital performance metrics, offering actionable insights to improve our strategies
• Lead and mentor a team of digital marketing professionals, encouraging a culture of innovation and excellence
• Coordinate content creation and ensure it strictly adheres to our brand guidelines and messaging
• Coordinate with external vendors and partners to expand our digital reach and capabilities
• Stay up-to-date with industry trends and guidelines to keep our digital strategies competitive and innovative
• Develop and manage digital marketing budgets, ensuring efficient allocation of resources
• Ensure all web and digital activities align with relevant regulations and standards

Manager, Web – Digital

Bookkeeper

• Maintain accurate and up-to-date bookkeeping records for multiple entities.
• Record day-to-day financial transactions, including accounts payable, accounts receivable, and bank reconciliations.
• Prepare and process invoices, expense reports, and vendor payments.
• Perform regular reconciliations of bank statements and credit card accounts.
• Support monthly, quarterly, and annual financial closing processes.
• Assist in preparing financial statements and reports for management and regulatory purposes.
• Ensure compliance with local and international accounting standards and tax regulations.
• Collaborate with internal teams and external service providers, including auditors and tax advisors.
• Support the implementation and optimization of financial systems and processes.

Copywriter

• Write, edit, and proof compelling copy for a variety of content including in-game messaging, push notifications, promotional emails, landing pages, ads, and social media posts
• Ensure all content aligns with the product’s tone, brand voice, and audience expectations
• Collaborate closely with product managers, designers, marketers, and developers to ensure messaging consistency across platforms
• Develop messaging plans for new game launches, seasonal promotions, and player engagement campaigns
• Conduct competitor research and player behavior analysis to continuously refine messaging and optimize content performance
• Translate sophisticated gaming mechanics or promotional rules into engaging, player-friendly copy
• Work with compliance and legal teams to ensure all copy meets regulatory requirements, particularly in regulated lottery markets
• Prioritize multiple projects simultaneously in a fast-paced environment

Field Engineer

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.

Field Service Technician

Recruitment

• Own and accelerate the end-to-end talent acquisition lifecycle
• Build trust and relationships with leadership and collaborators
• Develop recruitment strategy plans and comprehensive sourcing strategies