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About the role
Key responsibilities & impact- Deliver high-quality IT Helpdesk support to internal employees
- Build and maintain positive relationships with the Global Aristocrat IT team
- Operate effectively in a high-intensity, team-oriented environment
- Open, update, and close trouble tickets with detailed information
- Perform initial troubleshooting and diagnosis on local and remote devices
- Build, update, bring up, and close incidents and service requests in our ticketing system
- Respond to and diagnose issues with corporate communications devices
- Build and maintain PCs, laptops, and proprietary client hardware
Requirements
What you’ll need- High school diploma or equivalent experience required
- Associate degree or equivalent experience in Information Technology or related field preferred
- A+, Network +, Security + certification preferred
- 1+ years of Helpdesk/Call Center experience in a large Enterprise environment preferred
- Technical knowledge across a broad range of IT fields
- Strong verbal and written communication skills
- Outstanding customer focus and attention to detail
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employer matching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Helpdesk supporttrouble ticket managementtroubleshootingdiagnosisPC buildinglaptop buildingclient hardware maintenanceservice request managementcorporate communications devices supporttechnical knowledge in IT
Soft Skills
relationship buildingteam-orientedcommunication skillscustomer focusattention to detail
Certifications
A+Network+Security+