Player Support Representative

Aristocrat

. Provide accurate information and support regarding customer accounts, products, and services .

Posted 5/15/2026full-timeTulsa • Oklahoma • 🇺🇸 United StatesSeniorLead💰 $18 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide accurate information and support regarding customer accounts, products, and services
Troubleshoot technical issues across computers, tablets, and mobile devices
Handle live chat, email communications, inbound calls, as well as occasional outbound calls
Communicate promotional offers and updates to VIP customers
Identify, advance, and provide feedback on service issues or customer concerns
Maintain strict customer confidentiality and data security standards
Uphold what we value and remain current on internal processes and protocols
Meet daily performance targets (approximately 70 customer contacts across channels)
Adhere to SLAs, including responding to chats and calls within 45 seconds

Requirements

What you’ll need

0-2 years of customer support or call center experience preferred
Be at least 21 years of age
High school graduate or equivalent experience required; some college coursework preferred
Strong problem-solving skills with the ability to think critically and resolve issues efficiently
Excellent written and verbal communication skills
Strong interpersonal skills with a customer-first approach
Comfortable being camera-ready while working
Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
Experience troubleshooting computers, smartphones, and tablets
Diligent with strong grammar, typing, and data entry accuracy
Ability to work independently with good judgment and discretion
Highly organized with strong time management skills
Capacity to excel in a dynamic, high-demand setting
Previous technical support experience is a plus

Benefits

Comp & perks

health, dental, and vision insurance
paid time off
401(k) plan with employer matching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcall center experiencetroubleshootingtechnical supportdata entry accuracytyping speed 90+ WPMcomputer proficiencysmartphone troubleshootingtablet troubleshootingproblem-solving

Soft Skills

strong interpersonal skillsexcellent written communicationexcellent verbal communicationcritical thinkingcustomer-first approachgood judgmentdiscretionhighly organizedstrong time managementability to work independently