Lead, Account Management
Entegris
Director of Account Management
Aria Care Partners
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and mentor account management team to achieve retention and expansion goals
- Develop and implement strategic plans to manage and grow key client accounts
- Act as primary contact for high-value clients, ensuring their needs are met
- Monitor account health and performance metrics; adjust strategies as needed
- Identify opportunities for upselling and cross-selling within existing accounts
- Resolve client issues and complaints promptly to maintain trust and satisfaction
- Collaborate with sales, marketing and product teams to improve service delivery
- Prepare and present reports on account status, performance and forecasts
- Foster a culture of continuous improvement and customer focus
Requirements
- 7+ years of experience in Account Management, with at least 3 years in a leadership role
- Proven track record of driving customer retention and revenue growth
- Strong leadership, communication and interpersonal skills
- Ability to analyze data and translate insights into actionable strategies
- CRM proficiency (e.g. Salesforce, HubSpot)
- Strategic thinking and problem solving
- Contract negotiation and client relation management
- Team development and performance coaching
- Health/life insurance license
Benefits
- Paid Time Off (PTO), which starts accruing from your first day at work
- Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
- 401k Retirement Plan with 100% Company Match on your first 4%
- Medical insurance
- Dental insurance
- Vision insurance
- Company match for Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company paid Employee Assistance Program (EAP)
- Life and disability insurance
- Wellness program
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer retentionrevenue growthdata analysiscontract negotiationclient relation managementstrategic planningupsellingcross-sellingperformance metrics
Soft skills
leadershipcommunicationinterpersonal skillsstrategic thinkingproblem solvingteam developmentperformance coachingcustomer focuscontinuous improvementcollaboration
Certifications
health insurance licenselife insurance license
