Aria Care Partners

Account Executive

• generate and develop new skilled nursing facility contracts to meet specified production goals.
• maintain and nurture existing client relationships.
• negotiate contracts and work agreements.
• generate weekly, monthly and quarterly reports, tracking work as specified by manager.
• participate in important business/trade events that impact business unit.
• promote company endorsed programs and services within assigned territory.
• perform other related duties as assigned by management.

Account Manager

• Provide excellent customer service, retention of existing accounts, and insurance sales.
• Sustain rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieve marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keep promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plan meetings and attend trade shows.
• Protect organization's value by keeping information confidential.

• Lead and mentor account management team to achieve retention and expansion goals
• Develop and implement strategic plans to manage and grow key client accounts
• Act as primary contact for high-value clients, ensuring their needs are met
• Monitor account health and performance metrics; adjust strategies as needed
• Identify opportunities for upselling and cross-selling within existing accounts
• Resolve client issues and complaints promptly to maintain trust and satisfaction
• Collaborate with sales, marketing and product teams to improve service delivery
• Prepare and present reports on account status, performance and forecasts
• Foster a culture of continuous improvement and customer focus

Director of Account Management

• Provide excellent customer service, retention of existing accounts, and insurance sales.
• Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows.
• Protects organization's value by keeping information confidential.

• Responsible for business development and client retention
• Generates and develops new skilled nursing facility contracts to meet specified production goals
• Maintains and nurtures existing client relationships
• Negotiates contracts and work agreements
• Generates weekly, monthly and quarterly reports, tracking work as specified by manager
• Participates in important business/trade events that impact business unit
• Promotes company endorsed programs and services within assigned territory
• Performs other related duties as assigned by management
• Education of Aria Care Partners’ mission & services to potential facilities
• Territory management – plan weekly travel throughout the state to visit nursing home staff and residents
• Daily travel with potential for 70% overnight stay