Aria Care Partners

Onboarding Specialist

• Serve as the primary contact for newly contracted nursing homes
• Organize and combine documents to company standards
• Submit campaign materials within allowed timeframe
• Communicate with facility staff via phone (50% of the time) and email (50%) to collect documentation
• Guide facilities through onboarding through education of processes, onboarding requirements, and timelines
• Track onboarding progress and ensure all required materials are received
• Maintain accurate records within Salesforce and other requested areas
• Other duties and projects as assigned by Onboarding Manager

Account Manager

• Provide excellent customer service, retention of existing accounts, and insurance sales.
• Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows.
• Protects organization's value by keeping information confidential.

Manager

• Ongoing performance management of all direct reports
• Conduct and document disciplinary action as needed, up to and including terminations
• Conduct monthly 1:1’s with field team members
• Ensure timecards are updated and approved
• Approve expenses
• Coordinate and participate in training and onboarding of new field team members
• Conduct ongoing training for existing field team members
• Interview and participate in hiring process for new field team members
• Remain accessible to field team members throughout the day
• Perform other duties as necessary

Clinical Field Team Manager

Customer Support

• Facilitate and guide provider onboarding from start to finish, providing an overview of expectations to providers, access to company software and hardware, departmental and provider communications, booking travel and assisting in every step of the process
• Assistance with provider access to Paylocity, Expensify, Outlook, NextGen, and laptop/computer programs
• Approve and communicate on provider payroll and provider expenses
• Book provider and other field team member travel for traveling teams or for new doctor trainings
• Support partner providers and process claims and submit to payroll for payment, ensuring that claims are processed in a timely manner.
• Manage communications with Partner provider teams and oversee entire process
• Coordinate Optometry Assistant scheduling arrangements across assigned territories
• Ensure adequate clinic staffing coverage based on provider schedules and projected patient volume. Adjust schedules in collaboration with Clinical Field Team Managers to address call offs, volume fluctuations, and clinic changes.
• Complete delegated tasks from Director of Optometry and Optometry Manager in a timely manner
• Communicate with the rest of the department on equipment, scheduling, scribe/field team schedules
• Establish and ensure that consistent training protocols are implemented and followed
• Remain accessible to field team members throughout the day and return communications in a timely manner
• Other duties as needed

Onboarding Specialist

Account Manager

Clinical Field Team Manager

Provider Support Specialist – Optometry