Customer Support

• The Customer Experience Representative is the first point of contact for customers with questions or issues.
• The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience.
• This role is part-time, 100% remote, and all eligible candidates must be able to work from home.
• Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
• Respond quickly to customer-submitted email requests
• Troubleshoot and guide customers through any questions or concerns
• Partner with internal teams to solve larger customer-related issues
• Keeps current with product knowledge
• Documents problems and resolutions and escalate appropriately
• Follows up with customers to ensure that issues have been addressed successfully

Customer Experience Representative, Contractor