E-Commerce and Order Management Specialist, Shopify
Twoconnect
Cloud
Customer Experience Representative, Contractor
Archive
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- The Customer Experience Representative is the first point of contact for customers with questions or issues.
- The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience.
- This role is part-time, 100% remote, and all eligible candidates must be able to work from home.
- Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
- Respond quickly to customer-submitted email requests
- Troubleshoot and guide customers through any questions or concerns
- Partner with internal teams to solve larger customer-related issues
- Keeps current with product knowledge
- Documents problems and resolutions and escalate appropriately
- Follows up with customers to ensure that issues have been addressed successfully
Requirements
- Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
- Prior experience working with customers
- Prior experience with Zendesk is a plus
- Basic knowledge of e-commerce retail
- Customer-facing experience desired (retail, hospitality, online support, etc.)
- Ability to communicate effectively with non-technical staff and customers
- Knowledge of all Microsoft Office Suites
- Ability to work remotely with little supervision while still completing daily tasks.
- Customer-focused – what we do revolves around the customer!
- Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
- Ability to work 8 AM - 6 PM PST,
- Availability to work a weekend day is preferred.
- This is a part-time role with a maximum of 30 available hours.
- This role is open to US applicants only.
