ArangoDB

Solutions Engineer

• Own the technical customer relationship as the primary professional services contact across the full lifecycle: discovery, design, pilot, production, and expansion
• Run discovery with customer sponsors, domain experts, and operators to identify high-value use cases for Arango's AI product suite
• Design target architectures on Arango's multi-model platform, including graph data models
• Define success criteria, SLAs/SLOs, data access and governance requirements, and a phased delivery plan from proof of value to production
• Build reference implementations and prototypes that prove value early
• Guide production deployment into secure, observable services alongside the customer's engineers
• Establish evaluation practices and iterate on prompts, models, retrieval strategy, and graph structure using offline and online metrics and A/B tests
• Produce architecture documentation, runbooks, and reusable patterns, and train customer engineers and end users
• Act as the voice of the customer to Arango's product and engineering teams.

Customer Solution Architect – Arango AI Product Suite

Backend Engineer

• Help customers install, maintain and grow their AI solution built on ArangoDB and our AI suite
• Assist customers in deploying, operating, and scaling ArangoDB‑based AI systems with confidence
• Diagnose issues and build and configure deployments
• Help customers with writing queries and improving performance
• Train internal and external teams when required

Database and AI Support Engineer

• Lead deployments of self-managed, Kubernetes-based environments across on-prem and cloud infrastructures.
• Guide customers through environment readiness, hardware sizing, networking, and configuration requirements.
• Install and configure operators, licenses, and supporting platform components.
• Partner with Product, Engineering, and Professional Services to clarify requirements, success criteria, and deployment patterns.
• Plan and execute PoCs, including scoping, milestones, communication cadence, and technical validation.
• Conduct architecture reviews focused on scalability, reliability, security, and operational best practices.
• Troubleshoot installation, orchestration, and runtime issues across Kubernetes, containers, and distributed systems.
• Develop and maintain deployment guides, runbooks, reference architectures, and best-practice documentation.
• Support customer demos and technical walkthroughs using real or representative datasets.
• Manage expectations around performance, reliability, and operational boundaries throughout the engagement lifecycle.
• Maintain clear engagement plans, status updates, and decision logs to ensure alignment across teams.

Principal Solutions Architect – AI & Deployment

Director

• Define and execute Arango’s 3-5 year strategic alliances vision
• Prioritize and build deep partnerships with platforms such as AWS, Google Cloud, Snowflake
• Lead creation of joint solutions, reference architectures, and packaged offerings
• Design and operationalize joint GTM strategies
• Build a structured motion to move partners from Onboarding to Revenue
• Identify emerging partners across Data platforms, AI/ML tooling, Industry SaaS providers
• Define and track partner success metrics

Director of Strategic Technologies Alliances

Account Executive

• Build and expand net new business by consistently generating pipeline meetings through targeted prospecting activities and leveraging insights from existing customer accounts.
• Leverage the MEDDPIC playbook to qualify opportunities rigorously, identify key stakeholders, and drive alignment with customer metrics and business outcomes.
• Maintain the highest level of CRM hygiene in Salesforce, ensuring all daily activities, interactions, and pipeline data are accurately tracked and managed for strategic decision-making.
• Deliver compelling presentations and high-level demonstrations tailored to highlight Arango’s unique value and align solutions with customer business objectives.
• Collaborate cross-functionally with Technical Presales, Marketing, and Customer Success teams to uncover and articulate the business benefits of Arango, driving adoption across enterprise organizations.
• Commit to weekly pipeline review and forecast accuracy, using data to inform strategy and ensure alignment with company goals.
• Remote- Travel as necessary to engage with key customers, ensuring relationships are nurtured and opportunities are maximized.
• Other duties as assigned to support the business

Enterprise Account Executive

• Build and expand net new business by consistently generating pipeline meetings through targeted prospecting activities
• Leverage the MEDDPIC playbook to qualify opportunities rigorously
• Maintain the highest level of CRM hygiene in Salesforce
• Deliver compelling presentations tailored to highlight Arango’s unique value
• Collaborate cross-functionally with Technical Presales, Marketing, and Customer Success teams
• Commit to weekly pipeline review and forecast accuracy
• Travel as necessary to engage with key customers
• Other duties as assigned to support the business