Aramark

Sales

• Responsible for stocking and inventorying products and maintaining the appearance and cleanliness of the retail location
• Provides general customer service and assistance to guests
• Processes sales transactions
• Greets and assists customers while anticipating their needs
• Ensures product is stocked to appropriate levels and replenishes and arranges items as needed
• Operates register, handles cash, and processes credit card transactions
• Responsible for cash handling, safe verifications, and preparing deposits
• Maintains friendly, efficient, positive customer service demeanor

Retail Sales Worker

Business Development Rep

• Develop and manage relationships of an existing client base within designated territory to support execution of growth initiatives
• Upsell service solutions to target accounts to ensure revenue growth by either upgrading current program and/or selling in new products
• Document client visits with respect to risks, opportunity and relevant actions plans
• Forecast sales activity and revenue achievement using sales automation/client management platform

Business Development Manager

Operations

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• Maintain and follow all wage & hour compliance for local employees
• Conduct all required new hire paperwork and maintain employee files for employees on-site
• Coordinate payroll functions and check distribution.
• Assist leadership on special projects
• Develops and maintains client relationships to grow base business and improve retention of account base.
• Accountable for business reviews and key interactions with key clients within the local market.
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business.
• Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Owns and fosters effective communication at all levels of the organization.
• Ensures daily operations are maintained as scheduled.

Operations Manager

Growth Marketing

• Transform sales data into actionable decisions
• Own design, delivery, and governance of analytics, reporting, and forecasting that drive revenue growth
• Measure and improve time-to-sale, seller performance, and pipeline health
• Standardize how the organization plans, inspects, and acts on commercial performance across all business lines and regions
• Build a robust sales analytics framework to quantify growth drivers, conversion levers, retention risks, and market dynamics
• Develop standardized definitions and formulas for core KPIs
• Conduct cohort, funnel, and attribution analyses
• Partner with Sales Enablement to translate insights into programs and measure program impact
• Design and run the end-to-end forecasting process
• Drive forecast accuracy discipline
• Create a pipeline inspection framework covering coverage, quality, velocity, and aging
• Publish seller and team scorecards that balance outcomes with leading indicators
• Identify stuck deals, risk signals, and coachable moments
• Establish governance for CRM and sales data
• Implement automated data quality checks
• Own the analytics stack for Sales and optimize capabilities

Sales Growth Analytics Director

Financial Planning and Analysis

• Receive and inspect incoming products
• Organize and store products using FIFO inventory controls
• Conduct routine physical inventory counts
• Load, unload, and transport products
• Maintain cleanliness of work areas
• Follow safety policies and procedures

Concessions Warehouse Worker

Manager

• Train and manage kitchen personnel and supervise/coordinate all related culinary activities
• Estimate food consumption and requisition or purchase food
• Select and develop recipes as well as standardize production recipes to ensure consistent quality
• Establish presentation technique and quality standards, and plan and price menus
• Ensure proper equipment operation/maintenance and ensure proper safety and sanitation in kitchen
• Oversee special catering events and may also offer culinary instruction and/or demonstrates culinary techniques

Chef Manager

• Overall ownership and accountability of operational management and financial performance of the unit
• Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
• Ensure safety and sanitation standards in all operations
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
• Build revenue and manage budget which includes cost controls with regard to labor, supply, and inventory
• Create value through efficient operations, appropriate cost controls, and profit management

Environmental Services Manager

• Plan, guide and execute contracted services for a single client and/or a client outlet normally generating up to a $1M in revenue
• Use Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Identify client needs and communicate operational progress
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Food Service Site Manager

• Lead operational delivery across multiple MOD establishments, ensuring consistent service standards across catering, retail, cleaning, and hospitality services.
• Provide leadership to a team of Contract Managers and General Managers, creating a culture of accountability, engagement, and operational excellence.
• Act as the senior operational interface with MOD and Defence Infrastructure Organisation (DIO) stakeholders, building trusted partnerships and ensuring contract delivery meets client expectations.
• Drive commercial performance across the portfolio, with accountability for revenue, labour productivity, food cost control, and gross profit delivery.
• Ensure full compliance with contract governance, health & safety requirements, regulatory standards, and audit frameworks across all locations.
• Lead performance reviews, governance meetings, and operational reporting, presenting confidently to senior leadership and client stakeholders.
• Identify opportunities for service innovation, operational improvement, and contract growth, supporting the long-term success of the HESTIA contract.
• Champion a strong safety culture, ensuring best practice in health, safety, and wellbeing across the portfolio.
• Support mobilisation, service transformation and operational change initiatives where required.

Area Operations Director – Defence, Soft FM

• Plan, manage, and guide contracted services for a client generating $2-15M+ in revenue
• Provide operational expertise in contracted services while managing operations
• Manage client and community relationships at the location
• Assess operations and develop plans for optimal service and drive satisfaction
• Build, develop, and lead a management team and staff
• Recommend methods, resources, and implementation for service improvement
• Manage a budget and assist in designing improvements
• Ensure compliance with all local, state and federal regulations and codes

General Manager

Director

• The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes.
• Oversees and manages dining operations where customers order prepared foods from a menu.
• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.
• Ensure food services appropriately connects to the Executional Framework.
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute.
• Reward and recognize employees.
• Ensure safety and sanitation standards in all operations.
• Identify client needs and effectively communicate operational progress.
• Adopt Aramark processes and systems.
• Build revenue and manage budget, including cost controls regarding food, beverage, and labor.
• Ensure completion and maintenance of P&L statements.
• Achieve food and labor targets.
• Manage resources to ensure quality and cost control within budgetary guidelines.

Food Service Director

• Train and lead kitchen personnel
• Estimate food consumption and requisition or purchase food
• Select and develop recipes as well as standardize production recipes to ensure consistent quality
• Establish presentation technique and quality standards
• Plan and price menus
• Ensure accurate equipment operation/maintenance
• Ensure accurate safety and sanitation in kitchen
• Coordinate special catering events and may also offer culinary instruction and/or demonstrate culinary techniques
• Directly supervises kitchen personnel with responsibility for hiring, mentoring, performance reviews and initiating pay increases

Culinary Director

• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Adopt Aramark process and systems
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
• Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team.
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
• Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

• Ensure the quality of Aramark’s products and services meet or exceed customer expectations
• Develop team members and improve customer service quality
• Implement best practices across all levels
• Maintain and follow all wage & hour compliance for local employees
• Coordinate payroll functions and check distribution
• Assist leadership on special projects
• Develop and maintain client relationships
• Optimize core processes and positively influence client relationships
• Ensure daily operations are maintained as scheduled

Retail Sales Worker

Business Development Manager

Operations Manager

Sales Growth Analytics Director

Concessions Warehouse Worker

Chef Manager

Environmental Services Manager

Food Service Site Manager

Area Operations Director – Defence, Soft FM

Chef Manager

General Manager

Food Service Director

Culinary Director

Food Service Director

L2 Operations Manager