Aramark

Manager

• Ensure that appropriate quantities of food are prepared and served.
• Maintain food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.

Student Manager

• The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet client needs and tastes.
• Oversees and manages dietary operations for clients in an overnight stay location.
• Use Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.
• Identify client needs and communicate operational progress.
• Ensure the completion and maintenance of P&L statements.
• Deliver client and company financial targets.
• Bring value through efficient operations, appropriate cost controls, and profit management.

Food Service Manager

Sales

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities.
• Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicles safely and courteously while following the rules of the road.
• Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained.
• Comply with all DOT requirements.
• Responsible for and respectful of both customer and Aramark assets.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
• Responsible for a complete and accurate accounting of all monies and products daily in accordance with established guidelines.
• Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
• Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Route Sales Driver

Customer Support

• Effectively support the day-to-day operations of Avendra’s Customer Service department
• Provide customer service support to all Avendra Customers, with a primary focus on Avendra customers utilizing the iBuyEfficient and Nexus platforms
• Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
• Identify and resolve system and service-related concerns expressed by customers
• Monitor and maintain technical integrations with various systems: EDI transmissions, Accounts Payable Integrations, Supplier Catalog Integrations
• Develop and maintain ongoing mastery of the internal Administration Tools, Avendra Supplier programs and Avendra’s E-Commerce platforms
• Consistently portray a strong, positive message to the team based on set directives, established team goals, company goals and general company philosophy
• Responsible for the seamless integration and on-going support of iBE Clients
• Collaborate with Manager, Customer Service and other key stakeholders internally and externally to ensure Customer Satisfaction
• Conduct Nexus client demos, implementations and customer training
• Provide timely support to key internal and external stakeholders
• Interact with all levels of management within Avendra in addition to our supplier and customer base
• Support release of new technology by conducting user acceptance testing and providing the voice of customer feedback
• Identify opportunities for process improvement of through refined procedures, tools/templates, and by leveraging technology
• Support the onboarding and training of new hires
• Complete special projects/assignments as requested by the Manager of Customer Service
• Provide support on holidays or weekends when required

Customer Service Representative

Affiliate Manager

• Trains and leads kitchen personnel
• Supervises/coordinates all related culinary activities
• Estimates food consumption and requisition or purchase food
• Selects and develops recipes and standardize production recipes to ensure consistent quality
• Establishes presentation technique and quality standards, and plans and prices menus
• Ensures proper equipment operation/maintenance and ensures proper safety and sanitation in the kitchen
• Oversees special catering events and may also offer culinary instruction and/or demonstrate culinary techniques

Chef de Cuisine

• Develop and execute housekeeping solutions
• Carry out housekeeping duties in accordance with facility standards
• Ensure compliance with safety and sanitation standards
• Mentor employees and create shared understanding

Assistant Housekeeping Manager – EVS

Operations

• Responsible for cooking and preparing food using standard recipes and production guidelines
• Safely handle knives and equipment including grills, fryers, ovens, broilers
• Supervise employees and delegate responsibilities
• Schedule and assign daily work activities to staff and supervise the completion of tasks
• Train and guide staff on job duties, standard food safety and sanitation procedures
• Cook and prepare food following production guidelines and standardized recipes
• Prepare ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items
• Safely use all food utensils including knives
• Operate equipment such as ovens, stoves, slicers, mixers
• Bake, roast, broil, steam, and use a variety of cooking methods on meats, vegetables, and other foods
• Arrange, garnish, and portion food following established guidelines
• Properly store food by following food safety policies and procedures
• Clean and sanitize work areas, equipment, and utensils
• Maintain excellent customer service with a positive attitude towards guests, customers, clients, co-workers
• Follow Aramark safety policies and procedures including food safety and sanitation

Lead Cook

• Responsible for store operations and guest services
• Oversee inventory management and warehouse operations
• Coordinate hiring and staffing for events and store
• Ensure customer service training and product knowledge development
• Manage cash accountability, security, and financial transaction reporting
• Maintain effective client and customer rapport

Retail Manager

Marketing

• Prepares and builds food items according to standardized recipes and directions
• Properly stores food in accordance with standards
• Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes workstations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
• Replenishes food items and ensure product is stocked to appropriate levels
• Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
• Adheres to Aramark safety policies and procedures including food safety and sanitation
• Ensures security of company assets

Marketing Intern

Director

• Lead, mentor, engage and develop teams to maximize their contributions
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products
• Develops operational component forecasts and can explain variances
• Responsible for components accounting functions
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention

Food Service Director

Financial Planning and Analysis

• Daily postings of supplier invoices across 3 operating systems
• Daily verification of supplier invoices
• Collaborating closely with Property Managers for Approval
• Handling supplier invoice rejections
• Supplier Payment Runs
• Expense recharges to clients/tenants
• Supplier Statement Reconciliations
• Handling Property Rates for Clients
• Collaborating closely with Client regarding Supplier Payments payable by them
• Detailing new procedures
• Maintaining logs to ensure we follow internal audit procedures

Operations Finance Analyst

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
• In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

General Manager I

Public Relations

• Cook and prepare various foods following production guidelines and standardized recipes
• Prepare the daily menu
• Set up the workstation with all required ingredients and equipment
• Prepare ingredients by measuring, weighing, mixing, chopping, cutting, and peeling food items
• Demonstrate excellent customer service and maintain a positive attitude toward guests, consumers, clients, and colleagues
• Ensure the quality of food services and customer satisfaction
• Clean and maintain your workstation
• Be able to respond to operational needs
• Perform any other related duties as required

Room Attendant

• Management Position Overseeing the ELC Front Desk & Housekeeping operations.
• Responsible for professional interaction with all guests, employees, visitors, and managers of the ELC.
• Required to process guest room reservations, check guests in and out of hotel while performing tasks in an honest, sensitive, professional nature with integrity.
• Communicate in a professional manner with all stakeholders of the ELC to ensure professional dialogue takes place by verbal or written means in a timely, correct, and professional manner.
• Monitor CCTV security cameras and take appropriate action as needed and required depending upon the situation.
• Must be able to type a minimum of 56 WPM.
• Welcome and greet guests and participants
• Utilize POS / Opera Property Management System (PMS) and effectively carry out proper check in procedures and check out procedures
• Audit F & B cashier floats as needed and when required
• Understand Night Audit process and complete night audit as required
• Follow proper cash handling procedures and maintain a cash float balance count at the beginning and the end of each shift.
• Assist accounting Department as needed and when required.
• If required, supervise banquet setup requirements, check on all F&B outlets to ensure service standards are in place.
• Responsible for Duty supervision of the Hotel and Food service Operation in absence of Department Managers.
• Maintain proper Hygiene and Uniform Policies as outlined in Operational Procedure Manual.
• Maintain a professional presence while dealing with all guests, visitors, employees, and other stakeholders over the phone or in person.
• Expedite any other administrative tasks as requested by the General Manager.
• Monitor Opera system, Front Desk email and personal work email on a regular basis.
• Operate within the policies, procedures, rules and regulations of the ELC.
• Prepare Shift Reports/Reservations/Registration Cards correctly telephone messages in a timely manner. (Same day replies)
• Respond to emails and telephone messages. Use proper etiquette with email and telephones. Follow telephone procedures.
• Maintain key control by expediting sign in and sign out procedures.
• Any and all other duties and responsibilities assigned by the General Manager or the Director of Conference Services and Catering when required within the scope of your position as a Hotel Duty Supervisor at the Executive Learning Centre.

Hospitality Manager

• Leitung der von Aramark geführten gastronomischen Einrichtung in Vertretung der Betriebsleitung
• Mitverantwortung für Gastronomie, Betriebssteuerung und Teamführung in enger Abstimmung mit der Betriebsleitung
• Tägliche Qualitätssicherung und Ansprechpartner für Gäste, Kunden und Mitarbeitende
• Verantwortung für die Einhaltung der Lebensmittelgesetze und internen Standards
• Planung, Koordination und Durchführung von Veranstaltungen
• Büroorganisation (inkl. Buchhaltung und Betriebsabrechnung)