Apricot

Recruitment

• Manage assigned roles end to end, from client briefing through onboarding handover.
• Understand client needs and translate them into focused sourcing and assessment plans.
• Proactively source candidates through LinkedIn, job boards, referrals and professional communities.
• Screen and assess candidates against clear role requirements.
• Prepare concise, evidence-based candidate summaries and recommendations.
• Coordinate interviews, feedback, references and offer-stage communication.
• Maintain timely and respectful communication with candidates and stakeholders.
• Build reusable talent pipelines across Apricot’s priority roles and markets.
• Keep candidate records, notes, trackers and statuses accurate and up to date.
• Flag delays or hiring challenges early and recommend practical solutions.
• Contribute to improving Apricot’s sourcing, screening and recruitment processes.
• Use AI tools responsibly to support sourcing, research, outreach, interview preparation and administrative work.

Talent Acquisition Specialist

Social Media Manager

• Develop a comprehensive social media strategy for Gimme Swag across Instagram, TikTok, YouTube, Twitter/X, Tumblr, Discord, Facebook and Pinerest.
• Create and maintain a rolling content calendar (target: 2–3 posts per week per platform).
• Establish baseline KPIs and reporting structures to track growth and engagement.
• Manage the Pinterest strategy for New Dawn.
• Curate and edit raw assets provided by the team or interns into platform-specific formats (Reels, TikToks, Shorts).
• Ensure all content aligns with brand voice: playful, youthful, and authentic for Gimme Swag; sophisticated and compliant for New Dawn.
• Manage the Pinterest execution for New Dawn.
• Manage daily posting schedules across all priority platforms.
• Engage with the community, respond to comments/DMs, and foster relationships within the gaming/collector niche.
• Monitor analytics weekly to identify trending topics and adjust strategy accordingly.
• Guide and provide feedback to two high-school-aged interns (one in TX, one in NY) regarding content ideas and raw asset capture.
• Maintain flexible, informal communication channels to ensure steady workflow.

Social Media Generalist

Marketing

• Develop and execute content strategy across all platforms
• Plan and implement marketing campaigns
• Conduct targeted outreach to potential customers
• Identify and cultivate partnerships
• Manage brand presence on social media
• Engage with customers on social media and community channels
• Monitor campaign performance and adjust strategies

Marketing Specialist

Customer Success Manager

• This is a remote position.
• Act as the primary filter for our founders, managing their calendars.
• Handle high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners.
• Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues.
• Monitor and respond to user feedback submitted through our platform’s feedback button and direct email channels.
• Analyze feedback data to create weekly/monthly reports for the tech and product teams.
• Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
• Handle general inquiries regarding speaking engagements, event participation, and business partnerships.
• Conduct research on new projects, potential collaborations, and market opportunities.
• Arrange travel itineraries and handle logistical details for founder trips.
• Draft, edit, and organize various business documents, ensuring accuracy and professionalism.

Operations – Partner Success Coordinator

Clinician

• Lead onboarding and training
• Conduct live onboarding sessions for clinicians and back office teams, covering workflows, expectations, and readiness for launch
• Facilitate engaging, clear training sessions that build confidence and reduce friction early
• Adapt training based on audience (clinicians, QA teams, office staff, leadership)
• Support early adoption and stabilization
• Run support hours and targeted follow-ups during early launch periods
• Help customers navigate real-world issues as they begin using Apricot
• Drive clinician engagement
• Monitor usage patterns and identify where clinicians may be struggling or disengaged
• Reach out proactively to provide guidance, reinforcement, or clarification
• Build trust with clinicians and help them feel supported in their day-to-day work
• Improve enablement and experience
• Identify recurring questions, friction points, and workflow challenges
• Translate those insights into improvements to training content, support structure, and internal processes
• Contribute to rollout plans for new features, visit types, and workflow changes
• Collaborate cross-functionally
• Partner closely with internal teams to ensure smooth handoffs and aligned timing
• Work with Product and Clinical teams to surface insights and improve the overall user experience
• Help create consistency in how Apricot supports and enables customers.

Clinician Engagement Specialist

Customer Support

• Serve as the first point of contact for patients and providers via phone, email, and chat
• Handle inquiries related to appointments, services, and platform usage
• Resolve issues efficiently while maintaining a high level of empathy and professionalism
• Coordinate with internal teams to ensure timely resolution of requests
• Maintain accurate records of interactions and follow-ups
• Uphold a strong standard of patient confidentiality and data privacy

Customer Support Specialist, Telehealth

Support Engineer

• Provide technical support to users experiencing issues with the telehealth platform
• Troubleshoot login issues, connectivity problems, and general system errors
• Guide users through platform features and functionalities
• Escalate complex technical issues to engineering teams when needed
• Document issues, resolutions, and recurring problems
• Collaborate with product and engineering teams to improve user experience

Technical Support Specialist – Telehealth

Operations

• Monitor and maintain data workflows.
• Oversee automated workflows (RPA) to ensure tasks are progressing accurately and on time.
• Step in quickly when issues arise to keep processes moving.
• Identify and resolve issues.
• Investigate workflow exceptions, data discrepancies, and bottlenecks.
• Troubleshoot issues and escalate when needed.
• Work with internal teams to resolve inconsistencies.
• Improve system reliability.
• Track patterns in failures or disruptions.
• Surface insights to Engineering and Product to prevent repeat issues.
• Help improve how workflows are monitored and maintained.
• Maintain operational visibility.
• Document issues, resolutions, and trends.
• Ensure time-sensitive documentation tasks are completed accurately.
• Collaborate across teams.
• Partner with Engineering, Product and Operations to improve system performance.
• Support internal users when data issues impact their workflows.

EMR Operations Specialist

Backend Engineer

• Build scalable and production-ready frontend applications using React, TypeScript, Tailwind, and modern component systems
• Develop backend APIs and services using Python
• Design and manage workflow orchestration using Temporal for long-running and multi-step processes
• Collaborate closely with founders on product and technical decisions
• Own features from UI to backend workflows and database implementation

Full Stack Engineer, React, Python

Machine Learning Engineer

• Develop and improve computer vision models
• Build and maintain traditional ML models
• Work with LLM APIs for structured outputs
• Deploy, package, and serve ML models
• Monitor model quality and performance metrics
• Collaborate closely with engineering teams