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About the role
Key responsibilities & impact- This is a remote position.
- Act as the primary filter for our founders, managing their calendars.
- Handle high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners.
- Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues.
- Monitor and respond to user feedback submitted through our platform’s feedback button and direct email channels.
- Analyze feedback data to create weekly/monthly reports for the tech and product teams.
- Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
- Handle general inquiries regarding speaking engagements, event participation, and business partnerships.
- Conduct research on new projects, potential collaborations, and market opportunities.
- Arrange travel itineraries and handle logistical details for founder trips.
- Draft, edit, and organize various business documents, ensuring accuracy and professionalism.
Requirements
What you’ll need- Native or fluent proficiency in both English and Arabic (written and spoken) is required.
- Highly comfortable with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.).
- Ability to synthesize large amounts of user feedback into actionable insights and clear reports for engineering teams.
- Excellent written communication skills; ability to represent the brand professionally in all customer and partner interactions.
- Strong multitasking abilities with meticulous attention to detail.
- Previous experience in customer success, operations, or executive assistance preferred.
- Experience in the AI/SaaS sector is a bonus.
Benefits
Comp & perks- Competitive compensation
- Flexible remote work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Feedback AnalysisReport CreationDocument Drafting and EditingLogistical CoordinationResearch Skills
Soft Skills
Multitasking AbilitiesAttention to DetailProfessional Representation