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About the role
Key responsibilities & impact- Serve as the first point of contact for patients and providers via phone, email, and chat
- Handle inquiries related to appointments, services, and platform usage
- Resolve issues efficiently while maintaining a high level of empathy and professionalism
- Coordinate with internal teams to ensure timely resolution of requests
- Maintain accurate records of interactions and follow-ups
- Uphold a strong standard of patient confidentiality and data privacy
Requirements
What you’ll need- Fluency in English (spoken and written) is required
- Previous experience in customer support, preferably in healthcare or telehealth
- Strong communication and interpersonal skills
- Ability to handle sensitive situations with empathy and professionalism
- Excellent problem-solving and follow-through skills
- Comfortable using digital tools, CRMs, and support platforms
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsempathyprofessionalismproblem-solvingfollow-through