Technical Support Specialist – Telehealth

Apricot

Technical Support Specialist assisting users and troubleshooting technical issues for telehealth platform. Collaborating with teams to improve user experience and ensuring system performance.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingsystem diagnosticsAPIsintegrationssystem workflows

Soft Skills

analytical skillsattention to detailproblem-solvingcommunication skills

Tools & Technologies

telehealth platformticketing systemsZendeskFreshdesk

Industry Keywords

technical supportIT helpdeskhealthcare technology

About the role

Key responsibilities & impact

Provide technical support to users experiencing issues with the telehealth platform
Troubleshoot login issues, connectivity problems, and general system errors
Guide users through platform features and functionalities
Escalate complex technical issues to engineering teams when needed
Document issues, resolutions, and recurring problems
Collaborate with product and engineering teams to improve user experience

Requirements

What you’ll need

1-3 years of experience in technical support or IT helpdesk roles
Fluency in English (spoken and written) is required
Strong troubleshooting and analytical skills
Ability to explain technical concepts clearly to non-technical users
Familiarity with web-based applications and basic system diagnostics
Strong attention to detail and problem-solving mindset
Experience in telehealth or healthcare technology environments (preferred)
Basic understanding of APIs, integrations, or system workflows (preferred)
Experience with ticketing systems (Zendesk, Freshdesk, etc.) (preferred)

Benefits

Comp & perks

Health insurance
Remote work options