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Technical Support Specialist – Telehealth
ApricotTechnical Support Specialist assisting users and troubleshooting technical issues for telehealth platform. Collaborating with teams to improve user experience and ensuring system performance.
About the role
Key responsibilities & impact- Provide technical support to users experiencing issues with the telehealth platform
- Troubleshoot login issues, connectivity problems, and general system errors
- Guide users through platform features and functionalities
- Escalate complex technical issues to engineering teams when needed
- Document issues, resolutions, and recurring problems
- Collaborate with product and engineering teams to improve user experience
Requirements
What you’ll need- 1-3 years of experience in technical support or IT helpdesk roles
- Fluency in English (spoken and written) is required
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with web-based applications and basic system diagnostics
- Strong attention to detail and problem-solving mindset
- Experience in telehealth or healthcare technology environments (preferred)
- Basic understanding of APIs, integrations, or system workflows (preferred)
- Experience with ticketing systems (Zendesk, Freshdesk, etc.) (preferred)
Benefits
Comp & perks- Health insurance
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem diagnosticsAPIsintegrationssystem workflows
Soft Skills
analytical skillsattention to detailproblem-solvingcommunication skills