Apex Service Partners

Manager

• Lead day-to-day operations for the residential plumbing department, including field technicians and support staff
• Partner closely with the General Manager to achieve revenue, margin, and operational performance goals
• Collaborate with Dispatch to optimize scheduling, route efficiency, capacity planning, and daily productivity
• Ensure all plumbing work meets company quality standards, safety requirements, and brand expectations
• Coach, mentor, and develop plumbing technicians through regular performance feedback and training
• Support recruiting, onboarding, and retention of top residential plumbing talent
• Handle escalated customer issues with professionalism, urgency, and a solutions-focused mindset
• Maintain a strong safety culture, ensuring compliance with OSHA standards and company policies
• Continuously improve processes, workflows, and customer experience across the plumbing operation

Plumbing – Trade Manager

Performance Marketing

• Plan, launch, and optimize paid advertising campaigns across platforms such as Google Ads, Bing Ads, and Display Networks to achieve defined performance goals.
• Manage bid strategies, budget allocation, and ad placements to maximize return on investment (ROI).
• Monitor and analyze key performance metrics. Deliver actionable insights and recommendations to improve results and align campaigns with broader business objectives.
• Collaborate with our CRM team to accurately track campaign-driven revenue and profitability.
• Work with analytics partners to ensure proper setup and functioning of advertising pixels and conversion tracking tools.
• Build and optimize landing pages using Unbounce to support campaign goals and enhance user experience.
• Foster a collaborative environment that supports knowledge sharing and encourages the professional development of team members.
• Collaborate with SEO, creative, and technical teams to ensure cohesive and effective execution of campaign strategies.
• Stay current on industry trends, platform updates, and digital advertising best practices to drive ongoing performance improvements.
• Engage in professional development opportunities and contribute learnings to the team to support collective growth.

Paid Search Analyst, PPC

Recruitment

• Lead regional talent acquisition strategy across multiple service brands
• Partner with executive and operations leaders to forecast and execute hiring plans
• Drive high-volume technician hiring as well as leadership and exempt searches
• Build, coach, and support recruiting teams across the region
• Strengthen employer branding and pipeline development
• Leverage data and recruiting metrics to drive results
• Travel throughout the Atlantic North region to support brands

Talent Acquisition Manager

Business Analyst

• Develop and maintain the customer experience platform in partnership with Medallia, including KPI frameworks and recurring reports that support decision-making.
• Ensure data accuracy, consistency, and integrity across systems and tools.
• Manage and integrate data from our CX platform, Customer Data Platform (CDP), analytics platforms, brand health research and external sources.
• Lead the onboarding of new businesses to cNPS platform.
• Facilitate training, knowledge sharing and address regional needs.
• Act as the trusted point of contact for 6 regions, responding to questions and helping to quickly resolve issues.
• Share best practices, toolkits, and playbooks to improve efficiency and consistency across markets.
• Identify challenges in local execution and recommend process improvements to regional leaders.
• Track and report on both local and national performance metrics, identifying trends, risks and opportunities.
• Partner with marketing data engineer to build tools that enable regional leaders to run local analysis with ease.
• Translate complex data into clear, compelling insights and actionable recommendations for local operators and marketing leads across the organization.
• Inform marketing strategy, segmentation, messaging, targeting, and optimization using data-driven insights.
• Support Partner Services Marketing team with ad-hoc data analysis capabilities such as A/B testing and attribution modeling.
• Collaborate with cross-functional teams to align data strategies with organizational goals.

Data and Insights Analyst

Accounting Manager

• The APS Treasury Analyst will be responsible for performance of various treasury matters, including operational treasury assistance to open and close bank accounts, management of p-card program and assistance with rating agencies, risk management / insurance and financial reporting on an as needed basis.
• The APS Treasury Analyst will work to continue to develop the weekly cash flow forecast and lender reporting, collaborating with the Treasury Sr. Manager to drive process improvements.
• Post cash activity weekly – working with regional teams as appropriate to ensure transactions are coded correctly
• Prepare cash payments as needed
• Bank relationship management: processing requests to open or close bank accounts, change signers on bank accounts and update entitlements
• P-Card administration: process requests to open or close p-card programs, add and remove users from the p-card location programs
• Assist with Accounts Payable activity, set-up new vendors, enters and code invoices, routes to proper approver and ensures payments are delivered on agreed upon terms
• Assist local partners with 1099 preparation as needed
• Assist with weekly cash flow reporting and input refinements with regional teams as needed including the review of sources and uses of cash to build out more robust direct and indirect cash flow reporting and forecasting tools that support efficient utilization of cash.

Accounting Treasury Analyst

• Drive business growth by overseeing all performance metrics and day-to-day operations.
• Lead and develop a high-performing team with strong accountability, development, and engagement.
• Ensure operational excellence using data-driven decision-making and process improvements.
• Manage financial performance, including budgeting, forecasting, and full P&L ownership.
• Support workforce expansion and professional development within the Sioux Falls community.
• Serve as a hands-on, daily on-site leader.

General Manager

Operations

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
• Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
• Support user onboarding, account setup, permissions, and basic training
• Assist with system configuration updates and workflow improvements
• Partner with the regional ServiceTitan team to escalate issues and implement enhancements
• Help ensure data accuracy, consistency, and proper system usage
• Support dispatch and scheduling teams with system questions, workflow issues, and optimization
• Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
• Provide administrative support such as reporting pulls, data updates, and system audits
• Help maintain standard operating procedures (SOPs) and ensure consistency across locations
• Support basic reporting needs for operators (KPIs, job tracking, performance data)
• Act as a bridge between field teams, office staff, and leadership to improve communication and execution
• Build strong relationships with GMs, dispatchers, CSRs, and office managers
• Identify opportunities to streamline workflows and improve efficiency
• Support adoption of best practices across ServiceTitan and operations
• Stay current on ServiceTitan functionality and industry best practices.

Operations Support

Call Center Representative

• Oversee day-to-day call center operations supporting Illinois and Wisconsin markets.
• Lead and manage an in-office team based in Oak Brook, IL.
• Develop and implement processes to enhance the customer experience and operational efficiency.
• Identify staffing needs; recruit, hire, and onboard Customer Service Representatives (CSRs).
• Forecast call volume trends based on seasonality (e.g., weather patterns) to ensure proper staffing.
• Manage processes across multiple lead channels, ensuring timely and effective follow-up.
• Build and maintain a high-performing, engaged team culture that improves Employee Net Promoter Score (eNPS).
• Foster a positive environment by incorporating engaging and team-building activities into the workplace.
• Train, coach, and manage CSRs to deliver high performance.
• Ensure achievement of key performance indicators (KPIs), including: Average Speed to Answer (ASA), Booked per Call, % Abandonment, % Overflow, Membership sales.
• Manage CSR scorecards and continuously refine KPIs to drive both service quality and revenue growth.
• Resolve and de-escalate complex customer concerns beyond CSR scope.
• Review and optimize processes for handling customer escalations.
• Partner with General Managers and stakeholders to ensure timely resolution and drive first-call resolution wherever possible.
• Lead change management initiatives to support adoption of new processes, technologies, and service strategies.
• Collaborate with cross-functional teams to implement and optimize improvements within the contact center.
• Analyze performance data and customer trends to recommend actionable improvements.
• Design innovative call flows and overflow strategies.
• Identify and execute revenue-generating opportunities within the contact center.

Call Center Manager – Home Services

• Train under an experienced General Manager while learning and executing Apex’s operating playbook
• Take ownership of a department and lead day-to-day operations
• Develop and execute strategies to drive key performance metrics across operations, people, and financial performance
• Deliver a “gold standard” of service through coaching, training, accountability, and data-driven decision-making
• Build a high-performance culture where technicians feel supported, respected, and set up for long-term success
• Lead hiring efforts and create upward mobility through skill development and clear career pathing
• Manage financial activities including budgeting and forecasting, with full accountability for P&L performance
• Serve as a visible, hands-on leader with daily in-person presence in the Omaha market

General Manager – Training

• Train under an experienced General Manager while learning and executing Apex’s operating playbook
• Take ownership of a department and lead day-to-day operations
• Develop and execute strategies to drive key performance metrics across operations, people, and financial performance
• Deliver a “gold standard” of service through coaching, training, accountability, and data-driven decision-making
• Build a high-performance culture where technicians feel supported, respected, and set up for long-term success
• Lead hiring efforts and create upward mobility through skill development and clear career pathing
• Manage financial activities including budgeting and forecasting, with full accountability for P&L performance
• Serve as a visible, hands-on leader with daily in-person presence in the Kansas City market

• Supervision of all Plumbing activities.
• Hiring, Training and Leadership of Plumbing Team Members.
• A Champion of leading a dynamic Sales Culture with a Growth Mindset.
• Conducts individual and departmental Performance Reviews.
• Ability to hold others accountable to company policies and procedures.
• Handles all Customer related Requests, Concerns, etc.
• Able to Create, Establish and Maintain a Safe Work Environment

Plumbing Manager

Sales

• Daily management of high-volume service department, HVAC service technicians and staff
• Evaluate workload and schedule of service work in a way that best utilizes service technicians.
• Hire, lead, and train a team of techs on technical and sales knowledge.
• Knowledgeable on how to teach sales and new techniques.
• Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.
• Report on team performance.
• Properly and efficiently document all calls/jobs to the company's requirements
• Stay up to date on current technologies and new products in the field

HVAC Sales Manager

Community Manager

• Manage strategic partnerships with local business chambers, community organizations, college and/or professional sports teams within NY.
• Plan and execute community events and activations with partners, aiming for at least 2 external events per month.
• Serve as an internal champion of community marketing, maintaining a visible presence and hosting at least 1 employee event per quarter.
• Effectively communicate with internal teams and media outlets regarding community engagement activities.
• Report on community and media exposure resulting from events and partnerships.
• Lead social listening initiatives across the brand(s).
• Activate marketing tactics, covering traditional and digital channels, to achieve regional objectives and enhance brand visibility.
• Execute integrated marketing campaigns, incorporating traditional and digital elements, to generate leads and drive sales.
• Develop basic understanding of digital marketing, including paid search, SEO, LSA, and other online channels, to optimize online presence and reach target audiences.
• Ensure consistent branding across all channels, maintaining a positive and impactful brand image.
• Work closely with the Marketing Manager and local teams to understand market dynamics and tailor marketing initiatives to meet specific needs.
• Monitor marketing performance metrics and share findings with the Marketing Manager.

Community Engagement Specialist

Paralegal

• Manage incoming service of process notifications and legal correspondence
• Receive, distribute, and track incoming property & auto claims, Federal and State Agency Charges/Complaints, and new litigation matters
• Create and maintain case-management database entries and other records
• Gather, organize, and maintain all legal documents related to cases
• Assist in drafting release agreements, coordinate payments, as needed
• Provide general office support, including but not limited to calendaring deadlines and scheduling meetings
• Communicate with outside counsel, opposing counsel, inside customers, and witnesses
• Assist with case-specific document/file requests and production
• Ability to manage time effectively and meet deadlines
• Ability to handle confidential information with discretion

Plumbing – Trade Manager

Paid Search Analyst, PPC

Talent Acquisition Manager

Data and Insights Analyst

Data and Insights Analyst

Accounting Treasury Analyst

General Manager

Operations Support

Call Center Manager – Home Services

General Manager – Training

General Manager – Training

Plumbing Manager

HVAC Sales Manager

Community Engagement Specialist

Litigation Paralegal