Apex Service Partners

Graphics Designer

• Create engaging graphic designs.
• Develop illustrations, sketches, and storyboards to visually communicate ideas.
• Design page layouts and build templates for consistent branding and ease of use.
• Participate in photography and light copywriting tasks as necessary.
• Represent the Creative Team during meetings, project briefings.
• Collaborate with cross-functional teams, including Communications, PR, Operations, Digital, and CRM.
• Explain and rationalize design choices and concepts clearly and confidently.
• Manage multiple projects with varying deadlines and priorities.
• Ensure adherence to technical specifications for print and web.
• Maintain an understanding of color theory and its application in design and marketing.

Graphic Designer

Manager

• Train under an experienced General Manager and learn Apex’s operating playbook
• Take ownership of a department and lead day-to-day operations
• Develop and execute strategies to drive key performance metrics
• Deliver a “gold standard” of service through coaching, training, accountability and data-driven decision-making
• Build a high-performance culture that fosters engagement, retention, and team development
• Lead efforts to grow the team and create upward mobility through skill development and career pathing
• Manage financial activities including budgeting and forecasting, with full accountability for P&L performance
• Serve as a visible, hands-on leader, with daily in-person presence required

General Manager – Training

• Manage daily benefit operations including enrollments, life-events, terminations, and COBRA.
• Oversee self-billing, carrier invoicing, and reconciliation for all benefit plans.
• Serve as the subject matter expert for benefit escalations, policy questions, and vendor coordination.
• Lead Open Enrollment planning, communications, testing, and execution.
• Support benefit transitions for acquired companies, including timelines, employee guidance, and system updates.
• Conduct regular audits to ensure data accuracy across HRIS, carrier files, and payroll.
• Maintain compliance with ACA, ERISA, HIPAA, and internal policies.
• Enhance processes to improve efficiency, reporting accuracy, and employee satisfaction.

Benefits Manager

SEO Marketing

• Implement SEO strategies to focus on site performance, adherence to E.E.A.T. and core web vitals guidelines, and technical on-page and off-page opportunities to drive measurable improvements.
• Design and execute A/B and multivariate testing strategies to optimize website elements and conversion funnels.
• Use tools like GA4 to monitor and evaluate SEO metrics, keyword rankings, and content performance.
• Create actionable and insightful reports to identify areas for improvement and provide data-driven recommendations for optimization.
• Ensure compliance with ADA, TCPA, and other relevant privacy policies.
• Proven experience collaborating with various digital marketing teams (SEM, Email, Social, Brand) to amplify messaging and optimize campaign performance.
• Work effectively with IT to manage domains and ensure reliable uptime and website security.
• Keep up with the latest trends in search engines, SEO and broader digital marketing topics to ensure our strategies are innovative and effective.
• Adhere to SEO/website standards and best practices.

SEO Analyst

Accountant

• Posting cash activity weekly if needed– working with Group Accounting Manager as needed to ensure transactions are coded correctly
• Prepare and post monthly centralized entries relating to the 6 regional teams as part of month end close.
• Master the use and roll-out of FloQast - ensure an accurate and timely month-end and year-end close process, prepare balance sheet reconciliations and account analysis
• Assist with providing external auditors all requested materials, in conjunction with the APS Senior Manager
• Provide assistance in areas of technical accounting as needed (mostly related to ASC 805 – Business Combinations accounting)
• Identify opportunities for efficiencies and implement streamlined procedures where possible
• Execute the individual and team goals that support strategic and operational initiatives
• Contribute to team culture

Marketing

• Develop and implement comprehensive marketing strategies covering traditional and digital channels to achieve regional objectives and enhance brand visibility.
• Plan and execute integrated marketing campaigns, incorporating traditional and digital elements, to generate leads and drive sales.
• Showcase expertise in digital marketing, including paid search, SEO, LSA, and other online channels, to optimize online presence and reach target audiences.
• Effectively manage marketing budgets, ensuring optimal allocation of resources across various marketing channels for maximum ROI.
• Stay abreast of industry trends, competitor activities, and customer preferences to adapt marketing strategies for assigned markets.
• Ensure consistent branding across all channels, maintaining a positive and impactful brand image.
• Work closely with General Managers and Regional Managers to understand local market dynamics and tailor marketing initiatives to meet specific branch needs.
• Monitor and analyze marketing performance metrics, providing insights to evaluate campaign effectiveness and identify areas for improvement.

Marketing Manager

Operations

• Lead day‑to‑day site operations across Plumbing, Electrical, and HVAC teams
• Partner closely with the General Manager to achieve revenue, labor margin, and operational performance targets
• Work with Dispatch to maximize scheduling efficiency, capacity, and daily productivity
• Ensure all completed work meets company quality, safety, and brand standards
• Support recruiting, onboarding, performance management, and ongoing technician training
• Handle escalated customer concerns with urgency and professionalism
• Maintain and strengthen a safety‑first culture with full OSHA and company policy compliance

Operations Manager – Site Leader

• Oversee all plumbing operations for our Columbus‑based brand
• Recruit, hire, onboard, and train plumbers and plumbing technicians to support expansion and elevate team performance
• Manage daily plumbing operations, ensuring efficiency, high quality work, and alignment with company standards
• Partner with dispatch to optimize scheduling, maximize productivity, and maintain strong customer communication
• Establish and uphold performance standards across the team with clear expectations and consistent coaching
• Drive exceptional craftsmanship, customer satisfaction, and service excellence across all plumbing jobs

Plumbing Operations Manager

• Lead and inspire a high-performing HVAC service team to deliver world-class results.
• Coach and develop technicians to provide top-notch service.
• Optimize operations—streamline scheduling, improve workflows, and boost efficiency.
• Champion customer satisfaction, serving as the key link between clients, field teams, and office staff.
• Drive performance metrics, identify growth opportunities, and celebrate wins.
• Stay ahead of industry trends and ensure your team is equipped with cutting-edge knowledge.

Service Operations Manager

Growth Marketing

• Recruit, hire, train, and coach residential electricians to reach their full potential and support expansion goals.
• Manage daily operations across multiple brands, ensuring efficiency and alignment with company standards.
• Partner with dispatch teams to optimize scheduling and job assignments for maximum productivity.
• Set the tone for the department daily by bringing energy, motivation, and leadership.
• Implement and uphold performance standards, ensuring accountability and continuous improvement.
• Drive exceptional service quality and customer satisfaction across all brands.

Electrical Growth Manager

Administrative Assistant

• Oversee and mentor a team of coordinators/admins, fostering a culture of accountability and growth.
• Evaluate and improve administrative workflows to maximize efficiency and accuracy.
• Lead administrative onboarding for new acquisitions, ensuring alignment with Apex systems and standards.
• Maintain and update ServiceTitan configurations and other operational platforms.
• Collaborate with payroll, membership, and trade support teams to ensure seamless operations.
• Provide direct administrative and strategic support to the Indiana Market Area President.

Market Area Office Manager, Indiana

Security Engineer

• Own and evolve the enterprise security strategy, roadmap, and governance model
• Maintain the cyber risk register and align controls to NIST CSF
• Oversee core Microsoft security platforms
• Manage the full SaaS security lifecycle
• Lead RBAC design, PIM/PAM, lifecycle management
• Enhance Intune compliance, endpoint protection
• Lead incident response planning
• Oversee Purview information protection
• Build and develop a growing security team

Graphic Designer

General Manager – Training

Benefits Manager

SEO Analyst

Accountant

Marketing Manager

General Manager – Training

General Manager – Training

Operations Manager – Site Leader

Plumbing Operations Manager

Marketing Manager

Service Operations Manager

Electrical Growth Manager

Market Area Office Manager, Indiana

Cybersecurity Director