Apex Service Partners

• The Tax Director will be responsible for management of various tax matters, including U.S. tax, tax treaty analysis, domestic tax planning and controversy, and financial reporting on an as needed basis.
• The Tax Director will develop and implement tax planning initiatives or audit defense strategies to manage tax exposure for the company, improve cash positions, maintain accurate reporting, advise business units and support M&A activity
• Build relationships with key cross-functional stakeholders; ensure regular contact to remain aligned with functional objectives
• Understand the strategic direction of the company and execute functional strategies to support and enhance business results; be a proactive partner who can identify and execute projects to further business objectives
• Company-wide ownership of tax planning and modeling of tax implications with respect to reorganizations, acquisitions, and dispositions.
• Evaluate and recommend structures/alternatives for proposed transactions (mergers, acquisitions, inter-company transfers, etc.).
• Draft and review technical and non-technical tax research and compliance memos as well as develop tax models
• Oversee indirect tax functions and aid organization in streamlining processes
• Support responses to information and document requests from IRS and state auditors.
• Stay abreast of changes in the federal (and material state and local) tax laws to provide advice to leadership team on tax efficient strategies.
• Contribute to high level analysis of material uncertain tax positions, ensuring adequate documentation of planning strategies.
• Review cash tax forecast and projections from long-term plans and recommend tax mitigation strategies.
• Planning and research for issues and transactions that impact US affiliates and the effective tax rate.
• Participate in the proposal of tax advice to upper management regarding IRS audit issues and proposed transactions involving US legal structures and investments.
• Identify, analyze, and respond to complex tax issues
• Lead and develop tax staff through coaching, mentoring, project involvement and education

Tax Director

Manager

• Manage assigned claims from intake through resolution
• Coordinate with carriers, TPAs, adjusters, brokers claims consultants and internal teams.
• Support incident reporting, documentation, and loss investigations
• Review policies to identify coverage issues, deductibles, and SIRs
• Monitor claim activity, reserves, and timelines
• Maintain accurate and organized claim and legal files

Claims Manager

• Manage end-to-end sales and use tax compliance, including preparation and timely filing of monthly, quarterly, and annual returns
• Establish and maintain indirect tax accounts for new acquisitions, entities, and jurisdictions
• Update and maintain tax accounts to reflect legal entity changes in partnership with the Legal team
• Collaborate with accounting and business teams to collect, validate, and analyze tax data
• Research and resolve tax notices, discrepancies, and compliance issues
• Ensure timely processing of tax-related invoices, renewals, and payments
• Conduct research on indirect tax requirements for new locations and acquisitions to ensure compliance
• Support the implementation and enhancement of tax systems and processes
• Support sales and use tax audit readiness by gathering necessary data, maintaining well-organized documentation, and assisting with auditor requests and inquiries
• Contribute to team initiatives and support additional tax-related projects as needed

Senior Tax Associate

Community Manager

• Manage strategic partnerships with local business chambers, community organizations, college and/or professional sports teams within NY.
• Plan and execute community events and activations with partners, aiming for at least 2 external events per month.
• Serve as an internal champion of community marketing, maintaining a visible presence and hosting at least 1 employee event per quarter.
• Effectively communicate with internal teams and media outlets regarding community engagement activities.
• Report on community and media exposure resulting from events and partnerships.
• Lead social listening initiatives across the brand(s).
• Activate marketing tactics, covering traditional and digital channels, to achieve regional objectives and enhance brand visibility.
• Execute integrated marketing campaigns, incorporating traditional and digital elements, to generate leads and drive sales.
• Develop basic understanding of digital marketing, including paid search, SEO, LSA, and other online channels, to optimize online presence and reach target audiences.
• Ensure consistent branding across all channels, maintaining a positive and impactful brand image.
• Work closely with the Marketing Manager and local teams to understand market dynamics and tailor marketing initiatives to meet specific needs.
• Monitor marketing performance metrics and share findings with the Marketing Manager.

Community Engagement Specialist

• Oversee all aspects of the business, ensuring operational efficiency, profitability, and top-tier customer satisfaction
• Set and exceed revenue, profitability, and customer service goals
• Recruit, mentor, and retain high-performing teams across sales, service, and operations
• Deliver an outstanding customer experience that builds brand loyalty and long-term success
• Manage budgets, P&L statements, and key performance metrics
• Implement best practices and continuous improvement initiatives to optimize productivity

General Manager

Operations

• Lead and develop a team of electricians to hit performance goals and deliver high-quality service
• Own daily operations—set priorities, remove roadblocks, and lead with clarity and purpose
• Analyze KPIs and implement strategies to improve team performance and profitability
• Partner with leadership and sales to align operational execution with business growth
• Ensure job quality, material usage, and timelines meet customer and business expectations
• Promote and enforce safety, compliance, and quality standards across all job sites

Electrical Operations Manager

Web Designer

• Collaborate with the creative team to develop and document typography, color, spacing, and component standards across Apex brands
• Build a reusable component and block design library in Figma, aligned to the master WordPress template, covering heroes, services, forms, CTAs, and more
• Establish, document, and apply mobile-first design standards consistently across site templates
• Document CRO best practices covering forms, CTAs, hero structure, and social proof placement for use across the team
• Conduct a visual consistency, UX, and brand audit of in-house sites, delivering a prioritized action list to the Web Developer and leadership
• Design 8 to 10 core page templates including home, service, location, contact, blog, and others
• Deliver full site designs on the master template, targeting three or more completed site designs within the first 120 days
• Own the design-to-dev handoff process, including a documented workflow with specs, assets, and review checkpoints
• Work closely with the Web Developer to ensure designs are technically feasible and align with the WordPress block library
• Partner with the Content Writer to ensure design templates support content frameworks and brand voice across all page types
• Maintain design quality and visual consistency across a growing portfolio of in-house sites
• Serve as the cross-functional design voice in conversations with SEO, PPC, and Analytics teams

Content Writer

• Develop and document a voice and tone guide, style guide, and SEO content standards applicable across Apex brands
• Build page content templates with copy frameworks for home, service, location, about, FAQ, and other core page types, aligned to the design system and brand guidelines
• Develop a scalable framework for high-volume location and service pages that eliminates duplicate content risk across the portfolio
• Establish and maintain an editorial calendar for ongoing blog and organic content production across in-house sites
• Define and document an end-to-end SEO content workflow covering keyword research, briefing, drafting, review, and publishing, in close partnership with the Director of SEO
• Conduct a full content audit of in-house sites, documenting page inventory, content gaps, duplicate content risks, and SEO opportunities
• Produce full content sets of 15 to 25 pages per site on a two-week sprint cadence, targeting three or more completed site content sets within the first 120 days
• Ensure all content meets E-E-A-T principles, reflects local brand personality, and supports organic growth goals
• Support content taxonomy and page tagging standards by clearly identifying brand, market, service line, location, page type, funnel stage, and primary conversion action for each page
• Complete content QA before publishing, including metadata, headings, internal links, schema inputs, CTA alignment, duplicate content risk, service/location accuracy, and brand voice consistency
• Partner with SEO and Analytics stakeholders to understand content performance trends, including organic traffic, clicks, impressions, rankings, engagement, and conversion activity by page type
• Work closely with the Web Developer and Web Designer to ensure content templates align with design systems and WordPress block structures
• Partner with the Director of SEO on keyword strategy, content priorities, and organic growth opportunities across the portfolio
• Serve as the cross-functional content voice in conversations with SEO, PPC, and Analytics teams
• Maintain content quality and brand consistency across a growing portfolio of in-house sites

Customer Support

• Support Infrastructure & Operations: Build and manage a centralized intake system for all site change requests, including the form, queue, SOP, and routing logic
• Define and publish tiered SLAs for urgent, standard, and low-priority requests, and communicate them clearly to internal stakeholders
• Establish uptime, form, and tracking failure alerts across all in-house sites using UptimeRobot or a comparable monitoring tool
• Develop a runbook covering 20 or more recurring support scenarios to enable consistent, efficient resolution across the team
• Quality Assurance & Site Launches: Build and maintain a pre-launch QA checklist covering functionality, forms, tracking, mobile experience, accessibility, and Lighthouse and Core Web Vitals thresholds
• Own the QA process for site launches, ensuring every site meets standards before going live
• Define and execute a 30-day post-launch stabilization process for newly built sites, including monitoring, issue logging, and resolution tracking
• Conduct a full audit of in-house sites, documenting recurring issues, open requests, and chronic site problems for the Web Developer
• Ticket Management & Performance: Manage and resolve incoming support tickets, maintaining an SLA attainment rate of 85% or higher on an ongoing basis
• Sustain a ticket throughput of 20 or more resolved tickets per week while maintaining quality and SLA compliance
• Reduce the pre-existing support backlog by 50% within the first 120 days
• Maintain accurate ticket logs and provide status reporting to the Web Developer and leadership
• Collaboration & Documentation: Work closely with the Web Developer, Web Designer, and Content Writer to support smooth site launches and post-launch stability
• Serve as the primary point of contact for internal stakeholders submitting site change requests, setting clear expectations on timelines and priorities
• Build and maintain a growing documentation library that reduces repeat escalations and enables the team to self-serve on common issues
• Contribute to process improvement conversations as the team scales, identifying patterns in ticket volume and recurring site issues
• QA and Site Health Monitoring: Validate that core website events are firing correctly after launches and major site updates, including form submissions, phone clicks, CTA clicks, booking/scheduling links, chat interactions, and thank-you page activity
• Use tools such as Google Tag Manager Preview Mode, GA4 Realtime/DebugView, Google Search Console, PageSpeed Insights, and site monitoring tools to identify tracking, form, uptime, and performance issues
• Log tracking issues clearly in the ticketing system, including the affected site, page, event, expected behavior, actual behavior, severity, and screenshots or testing notes where applicable
• Escalate advanced GTM, GA4, data layer, or development-related issues to the Web Developer or appropriate analytics stakeholder
• Maintain a recurring QA cadence for newly launched and priority sites to confirm that forms, tracking, conversion paths, and reporting signals remain stable over time

Web Support Specialist

Procurement

• Develop and implement procurement strategies that align with the company's overall business objectives
• Oversee regional MER and inventory management processes to ensure material accountability, reduce waste, and support field operational readiness
• Identify, evaluate, and select qualified suppliers based on factors such as price, quality, delivery, and reliability
• Negotiate and manage contracts with suppliers, ensuring favorable terms and conditions
• Build and maintain strong relationships with key suppliers
• Monitor supplier performance and address any issues that arise
• Manage the procurement budget and ensure that all purchases are made within budget constraints
• Stay abreast of industry trends and best practices in procurement
• Build trust and rapport with operational leaders throughout the org
• Monitor and audit ordering practices for businesses within the region

Procurement Director

• Lead day-to-day operations for the residential plumbing department, including field technicians and support staff
• Partner closely with the General Manager to achieve revenue, margin, and operational performance goals
• Collaborate with Dispatch to optimize scheduling, route efficiency, capacity planning, and daily productivity
• Ensure all plumbing work meets company quality standards, safety requirements, and brand expectations
• Coach, mentor, and develop plumbing technicians through regular performance feedback and training
• Support recruiting, onboarding, and retention of top residential plumbing talent
• Handle escalated customer issues with professionalism, urgency, and a solutions-focused mindset
• Maintain a strong safety culture, ensuring compliance with OSHA standards and company policies
• Continuously improve processes, workflows, and customer experience across the plumbing operation

Plumbing – Trade Manager

Performance Marketing

• Plan, launch, and optimize paid advertising campaigns across platforms such as Google Ads, Bing Ads, and Display Networks to achieve defined performance goals.
• Manage bid strategies, budget allocation, and ad placements to maximize return on investment (ROI).
• Monitor and analyze key performance metrics. Deliver actionable insights and recommendations to improve results and align campaigns with broader business objectives.
• Collaborate with our CRM team to accurately track campaign-driven revenue and profitability.
• Work with analytics partners to ensure proper setup and functioning of advertising pixels and conversion tracking tools.
• Build and optimize landing pages using Unbounce to support campaign goals and enhance user experience.
• Foster a collaborative environment that supports knowledge sharing and encourages the professional development of team members.
• Collaborate with SEO, creative, and technical teams to ensure cohesive and effective execution of campaign strategies.
• Stay current on industry trends, platform updates, and digital advertising best practices to drive ongoing performance improvements.
• Engage in professional development opportunities and contribute learnings to the team to support collective growth.

Paid Search Analyst, PPC

Recruitment

• Lead regional talent acquisition strategy across multiple service brands
• Partner with executive and operations leaders to forecast and execute hiring plans
• Drive high-volume technician hiring as well as leadership and exempt searches
• Build, coach, and support recruiting teams across the region
• Strengthen employer branding and pipeline development
• Leverage data and recruiting metrics to drive results
• Travel throughout the Atlantic North region to support brands

Talent Acquisition Manager

Business Analyst

• Develop and maintain the customer experience platform in partnership with Medallia, including KPI frameworks and recurring reports that support decision-making.
• Ensure data accuracy, consistency, and integrity across systems and tools.
• Manage and integrate data from our CX platform, Customer Data Platform (CDP), analytics platforms, brand health research and external sources.
• Lead the onboarding of new businesses to cNPS platform.
• Facilitate training, knowledge sharing and address regional needs.
• Act as the trusted point of contact for 6 regions, responding to questions and helping to quickly resolve issues.
• Share best practices, toolkits, and playbooks to improve efficiency and consistency across markets.
• Identify challenges in local execution and recommend process improvements to regional leaders.
• Track and report on both local and national performance metrics, identifying trends, risks and opportunities.
• Partner with marketing data engineer to build tools that enable regional leaders to run local analysis with ease.
• Translate complex data into clear, compelling insights and actionable recommendations for local operators and marketing leads across the organization.
• Inform marketing strategy, segmentation, messaging, targeting, and optimization using data-driven insights.
• Support Partner Services Marketing team with ad-hoc data analysis capabilities such as A/B testing and attribution modeling.
• Collaborate with cross-functional teams to align data strategies with organizational goals.