Plumbing – Trade Manager

Apex Service Partners

Plumbing Manager leading residential plumbing operations in Naperville, IL. Overseeing field technicians, achieving performance goals, and ensuring service quality standards are met.

Posted 6/4/2026full-timeNaperville • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

residential plumbingdispatchingworkflow optimizationKPI managementrevenue managementlabor efficiencycustomer satisfactionproblem-solvingperformance feedbacktraining

Soft Skills

leadershipcoachingmentoringcommunicationcustomer servicecollaborationprofessionalismurgencysolutions-focused mindsetorganizational skills

Tools & Technologies

scheduling softwarecapacity planning toolsOSHA compliancesafety management systemsperformance management systemscustomer relationship management (CRM)field service management softwaredata analysis toolsreporting toolsdispatch systems

Industry Keywords

plumbing departmentresidential service operationssafety culturequality standardsescalated customer issuesonboardingretentionfield technicianssupport staffoperational performance

About the role

Key responsibilities & impact

Lead day-to-day operations for the residential plumbing department, including field technicians and support staff
Partner closely with the General Manager to achieve revenue, margin, and operational performance goals
Collaborate with Dispatch to optimize scheduling, route efficiency, capacity planning, and daily productivity
Ensure all plumbing work meets company quality standards, safety requirements, and brand expectations
Coach, mentor, and develop plumbing technicians through regular performance feedback and training
Support recruiting, onboarding, and retention of top residential plumbing talent
Handle escalated customer issues with professionalism, urgency, and a solutions-focused mindset
Maintain a strong safety culture, ensuring compliance with OSHA standards and company policies
Continuously improve processes, workflows, and customer experience across the plumbing operation

Requirements

What you’ll need

3+ years of management or leadership experience running a residential plumbing department
Proven ability to lead, coach, and develop residential service plumbers and field teams
Strong understanding of residential service operations, dispatching, pricing, and workflow optimization
Experience managing KPIs such as revenue, labor efficiency, average ticket, callbacks, and customer satisfaction
Data-driven decision-maker with strong problem-solving and communication skills
Comfortable working in the field as needed to support technicians and customers

Benefits

Comp & perks

Competitive compensation (base salary + quarterly performance bonus)
Medical, dental, and vision insurance with 100% employer-paid options available
401(k) with company match
Paid Time Off (PTO) plus paid holidays
Ongoing leadership training and career advancement opportunities
A supportive, people-first culture focused on craftsmanship, accountability, and doing the right thing