Ansible Government Solutions

Pharmacist

• Process and submit new prescription requests and medication renewal requests, including controlled substances, using approved VA protocols.
• Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions.
• Review prescription profiles and provide status updates on medications within technician scope.
• Document patient and staff interactions in CPRS and other VA systems as required.
• Respond to questions regarding expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists.
• Verify patient identity prior to discussing protected health information.
• Manage inbound calls while meeting national productivity and quality metrics.
• Provide professional customer service to Veterans, staff, and external customers.
• Operate phone systems efficiently, including transferring calls and placing callers on hold when appropriate.
• Follow Pharmacy Contact Center scripts and workflows.
• Resolve Veteran concerns at the first point of contact whenever possible.
• Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues.
• Maintain access and compliance with VA electronic health record systems and security requirements.
• Maintain national pharmacy technician certification throughout employment.
• Complete additional duties as assigned.

Pharmacy Technician

Software Engineer

• Design, develop, test, implement, and maintain enterprise applications supporting SCPO programs and initiatives
• Convert legacy Excel-based budget management tools into Power Platform solutions utilizing Dataverse, Power Apps, Power Automate, Power BI, and SharePoint
• Develop workflow automation solutions that improve operational efficiency and business processes
• Develop application integrations with authorized VA systems, including Oracle Health, VistA, CPRS, CDW, AACS, FMS, iFAMS, IFCAP, and VSSC
• Utilize SQL and relational database platforms to support application development and reporting requirements
• Create application architecture diagrams, data flow maps, technical designs, and system documentation
• Implement role-based access controls, security features, audit capabilities, and data integrity controls
• Develop and maintain production and sandbox environments for testing and quality assurance
• Create administrator guides, user documentation, training materials, and recorded training sessions
• Support OI&T review processes and ensure compliance with VA architecture, cybersecurity, and interoperability standards
• Provide ongoing application support, maintenance, enhancements, and knowledge transfer activities
• Lead modernization of existing Microsoft Excel-based budget management tools into enterprise Power Platform applications
• Design and implement funding request workflows, approval routing, budget tracking, and financial reporting capabilities
• Configure automated interfaces with authorized VA financial systems and enterprise data sources
• Develop capabilities supporting budget planning, fund distribution, commitments, obligations, expenditures, and available balance tracking

Senior Programmer

Data Analyst

• Develop, test, implement, maintain, and enhance databases, dashboards, scorecards, reports, and performance measurement tools.
• Gather, validate, reconcile, and analyze data from multiple VA and VHA data sources.
• Design and develop Power BI dashboards and executive-level reporting solutions.
• Build automated data acquisition and reporting processes using Microsoft Power Platform technologies.
• Support integration of contractor-developed solutions with authorized VA systems and enterprise data repositories.
• Develop data visualizations, dashboards, trend analyses, forecasting models, and operational assessments supporting healthcare and business operations.
• Convert legacy Excel-based business processes into modern Microsoft 365 and Power Platform solutions.
• Create administrator guides, end-user documentation, training materials, and knowledge transfer artifacts.
• Present findings and recommendations to program managers, executives, and stakeholders.
• Support performance measurement, program evaluation, strategic planning, and enterprise reporting activities.
• Analyze healthcare, operational, and financial data to identify trends, risks, gaps, and opportunities for process improvement.
• Support development of budget, workload, resource allocation, and utilization analyses for leadership.

Senior Data Analyst

General

• Manage appointment scheduling for clinics/units and maintain calendars
• Process consult intake, schedule appointments, and manage electronic waitlists
• Review daily consults, recall lists, and communications for accuracy
• Adjust appointments, locations, and providers to maintain clinic access and coverage
• Serve as first point of contact for patients, families, and staff
• Answer phones, respond to inquiries, and resolve concerns
• Provide courteous, professional, and timely service
• Handle complaints and initiate resolution within required timelines (24–72 hours)
• Collaborate with interdisciplinary healthcare teams (VA and community providers)
• Support community care scheduling workflows and escalation processes
• Assist patients in navigating care and making informed decisions
• Input and maintain patient data in CPRS/EHR systems
• Verify and update demographic and insurance information
• Perform receptionist and clerical duties (messages, records, materials)
• Support revenue processes by identifying insurance coverage
• Maintain patient safety by verifying identity using required protocols

Medical Support Assistant – Medical Receptionist

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling
• Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up
• Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
• Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
• Answer phones professionally, screen calls, and route or resolve inquiries appropriately
• Verify patient identity using two VA‑approved identifiers
• Update and validate demographic and insurance information during patient interactions
• Explain VA insurance collection requirements to Veterans and families
• Enter and maintain accurate documentation in CPRS / EHRM
• Collaborate with VA clinical staff and interdisciplinary care teams
• Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
• Escalate scheduling or access issues to VA supervisors per SOP
• Maintain high customer service standards when interacting with Veterans, families, and staff
• Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
• Participate in required meetings, huddles, reporting, and quality improvement activities
• Complete related administrative duties as assigned to support daily operations

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Medical Support Assistant, Medical Receptionist

• Scheduling appointments
• Coordinating Veteran care with community providers
• Communicating with internal providers regarding VA Community Care processes
• Validating and updating patient demographic information
• Processing health records into CPRS and VISTA systems
• Managing community care consults via HSRM and PPMS
• Handling phone calls and inquiries professionally
• Using Microsoft Office tools and VA systems daily
• Performing pre- and post-appointment tasks
• Supporting patient aligned care teams
• Monitoring and reporting VetLink kiosk performance
• Ensuring compliance with HIPAA, VA privacy, and security standards
• Participating in team huddles and maintaining workflow efficiency
• Completing mandatory and remedial training
• Maintaining infection control compliance (e.g., TB testing, immunizations)
• Responding to security incidents and cooperating with investigations
• Managing records per VA and federal guidelines

• Provide on-site support for Oracle Health EHR go-live, stabilization, and adoption activities at VA medical centers
• Partner with clinicians, informatics leaders, and operational teams to identify and resolve system issues, improve workflows, and optimize EHR utilization
• Deliver end-user training and support the development of user guides, workflow documentation, and training materials
• Recommend system configuration and workflow adjustments to align with VHA policies, clinical requirements, patient safety priorities, and operational needs
• Gather and assess feedback from clinical users to evaluate system performance, usability, documentation practices, and opportunities for continuous improvement
• Support implementation efforts in alignment with federal regulations, VA healthcare standards, and industry best practices
• Troubleshoot issues that arise during go-live and coordinate closely with IT teams and stakeholders to drive timely resolution
• Document workflows, issues, resolutions, risks, and lessons learned throughout the implementation process and prepare regular status updates
• Promote effective communication and collaboration among VA stakeholders, VHA clinical teams, informatics staff, and project leadership
• Contribute to change management, user adoption, and performance improvement efforts that support successful EHR integration into clinical operations

Clinical Informaticist

Payroll

• Assist in managing payroll operations for exempt and non-exempt employees across multiple states to ensure compliance with federal, state, and local payroll laws and regulations.
• Work with employees to capture missing time entries and clarify any discrepancies.
• Assist in reviewing and verifying time records for accuracy and completeness for weekly and bi-weekly payrolls.
• Work with employees and clients to process prior pay period modifications and make timecard adjustments/corrections to support invoicing.
• Process payroll exceptions including overpayments, off-cycle adjustments, etc.
• Assist with processing PTO payouts, garnishments, bonuses, and any other supplemental pay.
• Respond to employee-related payroll inquiries.
• Assist in managing phone lines.
• Other duties as assigned.

Pharmacy Technician

Senior Programmer

Senior Data Analyst

Medical Support Assistant – Medical Receptionist

Medical Support Assistant – Medical Receptionist

Medical Support Assistant, Medical Receptionist

Medical Support Assistant, Medical Receptionist

Clinical Informaticist

Payroll Coordinator – Administrator