Medical Support Assistant, Medical Receptionist

Ansible Government Solutions

Remote Medical Support Assistant coordinating Veteran care and scheduling appointments for the Sheridan VA Medical Center. Ensuring compliance with health standards and managing patient demographic information.

Posted 6/25/2026full-timeSheridan • Wyoming • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Scheduling appointments
Coordinating Veteran care with community providers
Communicating with internal providers regarding VA Community Care processes
Validating and updating patient demographic information
Processing health records into CPRS and VISTA systems
Managing community care consults via HSRM and PPMS
Handling phone calls and inquiries professionally
Using Microsoft Office tools and VA systems daily
Performing pre- and post-appointment tasks
Supporting patient aligned care teams
Monitoring and reporting VetLink kiosk performance
Ensuring compliance with HIPAA, VA privacy, and security standards
Participating in team huddles and maintaining workflow efficiency
Completing mandatory and remedial training
Maintaining infection control compliance (e.g., TB testing, immunizations)
Responding to security incidents and cooperating with investigations
Managing records per VA and federal guidelines

Requirements

What you’ll need

Citizen of the United States of America
High school diploma or GED
Must live within 50 miles of the facility
Ability to speak clearly, hear and write English
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
No health restrictions affecting job performance
Basic medical terminology
Minimum 6 months of customer service experience
No sponsorship available

Benefits

Comp & perks

Remote medical support assistance
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scheduling appointmentsvalidating patient demographic informationprocessing health recordsmanaging community care consultsmonitoring VetLink kiosk performanceinfection control compliancebasic medical terminologytyping 50 wpm

Soft Skills

communicationprofessionalismteam collaborationworkflow efficiency

Certifications

high school diplomaGED