Medical Support Assistant – Medical Receptionist

Ansible Government Solutions

Remote Medical Support Assistant providing administrative support for VA clinics and patient scheduling. Collaborating with staff and ensuring high customer service standards across various states.

Posted 6/25/2026full-timeRemote • Alaska, Idaho, Oregon, Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling
Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up
Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
Answer phones professionally, screen calls, and route or resolve inquiries appropriately
Verify patient identity using two VA‑approved identifiers
Update and validate demographic and insurance information during patient interactions
Explain VA insurance collection requirements to Veterans and families
Enter and maintain accurate documentation in CPRS / EHRM
Collaborate with VA clinical staff and interdisciplinary care teams
Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
Escalate scheduling or access issues to VA supervisors per SOP
Maintain high customer service standards when interacting with Veterans, families, and staff
Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
Participate in required meetings, huddles, reporting, and quality improvement activities
Complete related administrative duties as assigned to support daily operations

Requirements

What you’ll need

High School diploma or GED equivalent
Proficiency in written and spoken English
Minimum typing speed of 50 words per minute
Basic computer proficiency, including Microsoft Office applications.
Basic knowledge of medical terminology.
Minimum 6 months of customer service experience.
Ability to work remotely and independently in a professional setting.
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
No physical or health restrictions that would interfere with job performance.
Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
U.S. citizenship required.
Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
Lift up to 50 lbs from floor to waist.
Lift up to 20 lbs.
Carry up to 40 lbs a reasonable distance.
Push/pull with 30 lbs of force.

Benefits

Comp & perks

Equal opportunity in employment
Reasonable accommodation for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment schedulingconsult intakedemographic information validationmedical terminologytyping speed 50 wpmCPRSEHRMcustomer servicedata entryVA performance standards

Soft Skills

professional communicationcustomer service standardscollaborationindependenceproblem-solvingattention to detailresponsivenessadaptabilitytime managementinterpersonal skills

Certifications

High School diplomaGED equivalent