Medical Support Assistant – Medical Receptionist

Ansible Government Solutions

Remote Medical Support Assistant providing administrative support for VA Puget Sound Healthcare System. Managing appointment schedules, patient inquiries, and assisting healthcare teams.

Posted 6/25/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Manage appointment scheduling for clinics/units and maintain calendars
Process consult intake, schedule appointments, and manage electronic waitlists
Review daily consults, recall lists, and communications for accuracy
Adjust appointments, locations, and providers to maintain clinic access and coverage
Serve as first point of contact for patients, families, and staff
Answer phones, respond to inquiries, and resolve concerns
Provide courteous, professional, and timely service
Handle complaints and initiate resolution within required timelines (24–72 hours)
Collaborate with interdisciplinary healthcare teams (VA and community providers)
Support community care scheduling workflows and escalation processes
Assist patients in navigating care and making informed decisions
Input and maintain patient data in CPRS/EHR systems
Verify and update demographic and insurance information
Perform receptionist and clerical duties (messages, records, materials)
Support revenue processes by identifying insurance coverage
Maintain patient safety by verifying identity using required protocols

Requirements

What you’ll need

High School diploma or GED equivalent
Proficiency in written and spoken English
Minimum typing speed of 50 words per minute
Basic computer proficiency, including Microsoft Office applications
Basic knowledge of medical terminology
Minimum 6 months of customer service experience in a medical or healthcare setting
Ability to work remotely and independently in a professional setting
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential
No physical or health restrictions that would interfere with job performance
U.S. citizenship required

Benefits

Comp & perks

Equal opportunity in employment
Reasonable accommodation for individuals with disabilities
Support for customers facing wide-ranging challenges

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment schedulingconsult intakeelectronic waitlistspatient data inputCPRSEHR systemstyping speed 50 wpmMicrosoft Officemedical terminology

Soft Skills

customer servicecommunicationproblem resolutioncollaborationprofessionalismcourtesyindependenceattention to detail

Certifications

High School diplomaGED equivalentVA background investigation (NACI)PIV credential