Pharmacy Technician

Ansible Government Solutions

Remote Pharmacy Technician supporting various VA Medical Centers with prescription requests and medication inquiries. Responsibilities include managing patient interactions and maintaining compliance with health record systems.

Posted 7/10/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Process and submit new prescription requests and medication renewal requests, including controlled substances, using approved VA protocols.
Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions.
Review prescription profiles and provide status updates on medications within technician scope.
Document patient and staff interactions in CPRS and other VA systems as required.
Respond to questions regarding expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists.
Verify patient identity prior to discussing protected health information.
Manage inbound calls while meeting national productivity and quality metrics.
Provide professional customer service to Veterans, staff, and external customers.
Operate phone systems efficiently, including transferring calls and placing callers on hold when appropriate.
Follow Pharmacy Contact Center scripts and workflows.
Resolve Veteran concerns at the first point of contact whenever possible.
Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues.
Maintain access and compliance with VA electronic health record systems and security requirements.
Maintain national pharmacy technician certification throughout employment.
Complete additional duties as assigned.

Requirements

What you’ll need

US Citizen
High School Diploma or GED required.
Graduate of an Academic Pharmacy Technician Training Program.
Must hold one of the following active national certifications: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT) through NHA
All certifications must remain current and active.
Minimum 1 year of customer service experience.
All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force

Benefits

Comp & perks

Ansible is committed to providing equal opportunity in employment to all employees and applicants for employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Prescription ProcessingMedication Renewal RequestsPatient Identity VerificationDocumentation in CPRSPharmacy Contact Center Workflows

Soft Skills

Professional Customer ServiceEffective CommunicationProblem Resolution

Certifications

Certified Pharmacy Technician (CPhT)Certified Pharmacy Technician (ExCPT)