Medical Support Assistant, Medical Receptionist

Ansible Government Solutions

Remote Medical Support Assistant scheduling patient appointments and supporting administrative tasks at Durham VA Medical Center. Collaborating with clinical teams to ensure efficient patient care and services.

Posted 6/25/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
Provide general reception support in the Release of Information (ROI) offices at various medical centers.
Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
Make outgoing and receive incoming phone calls.
Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
Review ambulance claims for eligibility and payment.
Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Requirements

What you’ll need

Citizen of the United States of America.
Ability to speak clearly, hear and write English.
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
Heavy phone and computer usage, often simultaneously.
Familiarity with medical terminology, hospital terminology and/or clinics.
Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.
Applicants can substitute one year of education above high school to qualify.
One year of education above high school or one to two years of related job experience.
Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
Ability to pass a required level of security clearance (NACI-level background check).

Benefits

Comp & perks

Competitive packages are available for qualified candidates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electronic Medical Record (EMR)insurance buffer (ICB) encountersreimbursement processingdata entrytyping 40-50 wpmmedical terminologyhospital terminologyappointment managementcustomer serviceadministrative work

Soft Skills

communicationorganizationalattention to detailcustomer service orientationability to work under pressureproblem-solvinginterpersonal skillstime managementadaptabilityteam collaboration