Customer Experience Representative
Ancient Nutrition
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- handle a high volume of phone calls each day
- guide customers along their health journey
- provide support with placing orders, product questions, subscription management, order issues, returns, etc.
- use sales strategies to educate and inspire customers
- implement strategies to retain loyal subscription customers
- log customer interactions
- multi-task on calls to meet key-performance indicators
- innovate and improve processes
Requirements
- experienced, empathetic, and dependable customer experience professional
- tech-savvy
- excellent verbal communicator
- ability to work independently
- ability to meet volume and quality expectations
- customer-first mindset
- sales strategies knowledge
- experience in sales and interest in supplements
- strong written and verbal communication skills
- organized and detailed
- proactive self-starter
Benefits
- health insurance benefits
- basic life insurance
- access to affordable vision, dental and disability insurance
- Unlimited Paid Time Off
- paid maternity and paternity leave
- free Ancient Nutrition products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategiescustomer interaction loggingsubscription managementorder management
Soft skills
empathydependabilityverbal communicationindependencecustomer-first mindsetorganizationattention to detailproactivityself-starter