Licensed Clinical Professional Counselor, LCPC
Brave Health
Clinical Operations Specialist
Analyte Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $6 per hour
Job Level
Mid-LevelSenior
About the role
- Provide empathetic customer service as part of the clinical operations team
- Build brand advocacy and deliver empathy to patients/clients
- Identify and document patient/client needs and wants
- Guide patients through online healthcare services and liaise with health counselors and physicians
- Maintain HIPAA compliance in all patient interactions
- Use company-issued workstations and software to manage patient information
- Work scheduled shifts (e.g., Sunday-Thursday or Tuesday-Saturday, 11AM-8PM, ~45 hours/week)
Requirements
- 3+ years of experience as a contact center representative
- Must have professional behavior with a patient-centric attitude
- Detail oriented and strong attention to detail
- Exceptional organizational skills
- Computer literate
- Above average communication skills
- Careful attention to detail
- True team player
- Brand advocate
- Strives for the remarkable
- Compliance with HIPAA
Benefits
- Weekly Pay - Every Friday
- Work From Home (No Commuting Required)
- Company-Issued Workstations and Equipment
- Employee Discounts on Lab Testing
- Relaxed "Tech-Focused" Environment (flexible schedules)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic customer servicepatient-centric attitudeattention to detailorganizational skillscommunication skillsteam playerbrand advocacystrives for the remarkable
