Registered Mental Health Counselor Intern, Spanish Speaking
Brave Health
Associate Support Specialist
Fresenius Medical Care
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
JuniorMid-Level
About the role
- Address routine operational and/or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis
- Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems
- Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements
- Provide diverse administrative support within the assigned function(s) as required
- Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support
- Establish and maintain strong relationships with internal and/or external customers through effective understanding and utilization of established company policies and procedures
- May assist with the orientation and/or training of new employees; providing peer coaching, knowledge-based troubleshooting and other guidance
- Assist with various projects as assigned by direct supervisor
- Additional responsibilities may include focus on one or more departments or locations
- Must be available for inclusion in a rotating 24-hour call coverage schedule and work overtime as required
- Occasionally lift and/or move up to 30 pounds
Requirements
- High School Diploma required
- 0 - 1 year's related experience
- Prior experience in a customer service or call center environment desirable
- Fluency in Spanish desirable
- Detail oriented with good analytical and organizational skills
- Good computer skills with demonstrated proficiency in word processing, database and email applications
- Ability to apply logical and critical thinking skills to effectively resolve diverse problems
- Good time-management skills with the ability to multitask concurrent priorities
- Possess great customer service skills to productively handle confidential information with professional discretion and tact
- Good oral and written communication skills to effectively communicate with diverse audiences
- Must be available for inclusion in a rotating 24-hour call coverage schedule
- Must be available to work overtime as required
- Occasionally lift and/or move up to 30 pounds
