Amplify

Risk

• Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
• Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently.
• Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices.
• Partner with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration.
• Work closely with system owners to regularly review and maintain content accuracy, currency, and structure.
• Identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency.
• Oversee the periodic review and validation of key content and documentation.
• Support content owners in applying KM best practices, including tagging, metadata, and archiving processes.
• Implement version control and deprecation routines to ensure content remains up-to-date and relevant.
• Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness.
• Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs.

Knowledge Governance Manager

Support Engineer

• Deliver high-touch, white-glove support to Amplify Strategic Accounts customers.
• Provide technical support to specific Amplify customers via incoming calls, emails, and chat sessions across multiple platforms and systems.
• Partner closely with the Strategic Technical Onboarding team.
• Create and track support tickets for each issue with high-level detail, log all contacts, properly categorize issues, and follow up appropriately.
• Manage a high volume of support tickets while maintaining quality and responsiveness.
• Research solutions to customer questions and problems using the Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues.
• Collaborate with teammates and other departments when working towards issue resolution.
• Demonstrate expertise with Amplify’s suite of products and systems.
• Provide actionable insights to improve the strategic customer support experience.
• Develop and manage key relationships with strategic customers.

Strategic Services Support Analyst

Customer Support

• Accurately input and update data in databases, spreadsheets, and other data repositories.
• Regularly audit and verify the integrity of data to ensure accuracy and consistency.
• Resolve any discrepancies or errors in the data and take corrective actions.
• Communicate project timelines and updates to various stakeholders.
• Coordinate, organize, and prioritize multiple tasks/priorities in a fast-paced environment during benchmark periods.
• Implement and enforce data quality standards and protocols.
• Ensure data accuracy, integrity, and accessibility across all organizational systems.
• Analyze datasets to identify trends, insights, and opportunities for operational improvement.
• Collaborate with relevant stakeholders to improve data quality processes.
• Conduct regular data analysis to identify trends, opportunities, and areas for operational improvement.
• Work closely with other teams, such as Business Systems, Product Data Integrity, IT, Human Resources, etc. to understand data requirements and ensure data consistency.
• Generate and distribute routine reports based on established schedules.
• Assist in the development of custom reports for special projects across CX.
• Create automated reporting processes where possible to streamline data delivery to stakeholders and increase efficiency.
• Create and maintain comprehensive documentation related to data entry procedures and standards.
• Train new staff on data entry procedures and best practices to ensure accurate and efficient data entry.
• Implement and adhere to data security and privacy policies to ensure the protection of sensitive information.

Data Coordinator, Customer Experience

Data Analyst

• Support the Sales team with uncovering insights that shape sales strategy and budget management.
• Collect, analyze, and model sales and financial data to identify trends, improve forecasting accuracy, and enhance reporting.
• Works with ETL/ELT pipelines and relational/dimensional data models to ensure data accuracy and consistency.
• Gather sales data from various channels to analyze performance, trends, and patterns.
• Assist with the calculation of sales commissions and provide analytical support for sales programs.
• Build and maintain dashboards and BI reports that tell compelling stories with data.
• Communicate complex findings clearly to non-technical partners and contribute to a data-driven culture.

Data Analyst – Contractor

Sales

• Collaborate with team members to provide administrative support (i.e., sales tracking, district research, inputting and updating data in CRM databases such as SFDC and spreadsheets)
• Assemble marketing materials and targeted collateral for mailings and presentations
• Support account executives with events and conferences (i.e., procure samples, collateral, set-up and breakdown of the event, ordering food)
• Assist Amplify Sales Account Executive(s) with school visits and product drop-offs when appropriate and in accordance with company safety guidelines

Sales Assistant, Part-Time, Contractor

Recruitment

• Respond promptly, kindly, and accurately to incoming candidate inquiries via email
• Review and score written application responses using a provided rubric
• Support interview scheduling and related logistics
• Maintain accurate and up-to-date candidate application status data
• Support event planning, logistics, and preparation as needed
• Perform other duties as assigned by the manager

PD Training and Development Coordinator – Contractor

Technical Customer Success

• Lead live onboarding calls with new Amplify customers via Zoom
• Own the end-to-end onboarding process from initial setup to go-live
• Implement and customize Amplify using HTML and CSS when needed
• Work directly in customer Shopify merchants to ensure correct installation and configuration
• Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
• Clearly explain technical concepts to non-technical customers
• Coordinate with Product and Engineering to resolve bugs or complex issues
• Document onboarding steps, customer configurations, and edge cases
• Identify recurring onboarding challenges and suggest process or tooling improvements
• Ensure customers feel confident, supported, and ready to launch with Amplify

Technical Onboarding Manager

Supply Chain

• Manage product specifications, bills of materials and procurement of sample and pilot products from Amplify's preferred supplier base.
• Enter and maintain Purchase Orders for manufacturing and assembly into ERP and attach all quotes and back-up correspondence.
• Enter item receipts from suppliers and assist the Accounts Payable / Finance team with invoice reconciliation and audits.
• Lead all aspects of sample manufacturing, inventory and distribution for major sales campaigns or events.
• Work with Inventory Management to ensure stock levels are sufficient and to place replenishment manufacturing orders as necessary.
• Liaise manufacturing supplier relationships and all open orders / work-in-process to confirm supply order schedules.
• Work with manager to ensure there are redundant manufacturing capabilities across the supply base.
• Collaborate with manager on all new manufacturing projects including specification assignment, BOM creation, supplier selection, RFQ and submission of prototypes for approval.
• Collaborate with suppliers to confirm quality standards are being met and resolve all defective product claims.
• Assist with the management of State Depository relationships.
• Oversee inventory transfers to move physical goods from warehouse locations to Depositories and enter receipts.
• Oversee the end-to-end Depository workflow and assist sales support with specific customer requirements.
• Meet with Depository teams regularly and ensure inventory & Sale reports are received on schedule and distributed to appropriate team members.
• Work with Amplify Accounts Receivable to confirm payments are received from depositories and align with depository-specific Opportunities in Sales Force and their corresponding Sales Orders in Netsuite.
• Analyze data to identify problematic processes within the supply chain (supplier performance, internal relationships, team methodology, etc.) and suggest improvements.
• Work with key partners to monitor and evaluate efficacy of solutions and iterate until desired outcomes are achieved.

Supply Chain Analyst, Manufacturing and Procurement

Product Specialist

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Support and develop active sales opportunities, partnering with educators through the curriculum review process
• Leverage the suite of Amplify Literacy materials to strategically position Amplify Literacy solutions
• Assist in the development of sales support materials
• Support and assist with product training for members of the Sales team
• Maintain knowledge and expertise in K-8 educational trends
• Develop customer-facing workshops that position Amplify solutions

Product Specialist – Literacy Pilots

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Work in partnership with the product specialist team to support and develop active sales opportunities
• Present the suite of Amplify Literacy materials to administrators and teacher committee teams
• Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs
• Support and assist with product training for members of the Sales team
• Participate in Amplify Professional Development training and build knowledge as an Amplify-branded trainer and presenter
• Maintain knowledge and expertise in K-12 Literacy educational trends
• Work independently and effectively collaborate across teams
• Develop customer-facing workshops that position Amplify solutions in pre-sales opportunities
• Work with Sales Enablement to create competitive Literacy content for the sales team

Product Specialist, Literacy

Analyst

• Provide high-quality, timely support to Amplify customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems
• Employ effective questioning techniques and strong attention to detail to validate the customer’s issue and provide an accurate, timely resolution with empathy
• Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately
• Effectively manage a high volume of support tickets
• Research solutions to customer questions and problems using Amplify’s Knowledge Base and other available resources
• Manage a small team of contracted agents during peak onboarding season; support training, provide coaching, and handle discrete escalations.
• Review and approve timecards for contractors, monitor overtime, and ensure adherence to scheduled hours.
• Effectively collaborate and communicate with leadership and other team managers to share best practices and improve the overall performance of the Support Services team.
• Build a strong team culture that focuses on inclusiveness and cohesiveness.
• Develop expertise with Amplify’s suite of products and systems

Support Services Analyst

Customer Success Manager

• Focus on onboarding Tier 3 customers, ensuring a smooth transition between products and services.
• Serve as the primary contact for customers in your book of business.
• Drive engagement through regular check-in calls and email campaigns.
• Act as a thought partner for implementation.
• Develop and execute strategies such as educational webinars.
• Monitor customer satisfaction, trends, and needs to determine scalable solutions.
• Actively seek upsell/cross-sell opportunities and mitigate customer churn.

Digital Success Manager

Director

• Drive Amplify’s M&A and strategic partnerships strategy and execution, including sourcing, evaluation, due diligence, and transaction management.
• Lead negotiations with counterpart executives, aligning deal structures with Amplify’s strategic and financial priorities.
• Identify and assess new market opportunities and competitive dynamics across the EdTech landscape to inform long-term growth strategy.
• Author and present investment memoranda that synthesize cross-functional insights and guide decisions by Amplify’s board and investors.
• Oversee Amplify’s capital raising and investor relations activities, including investor presentations, fundraising processes, diligence, and shareholder reporting.
• Partner with senior executives and investors to design and execute an enhanced investor reporting framework that elevates transparency and engagement.

Associate Director – Corporate Development, Investor Relations

People Operations

• Configure, maintain, and optimize people technology platforms, focusing on Workday
• Act as a technical subject matter expert, managing user access and troubleshooting complex system issues
• Implement customizations that enhance productivity and ensure seamless team collaboration
• Responsible for the architecture of Workday integrations, including EIBs, Core Connectors, and Cloud Connect
• Develop advanced custom processes, reports, and calculated fields
• Partner with HR, Payroll, Finance, and IT teams for high-level support and enhancements
• Provide troubleshooting support for Workday module configuration, particularly Payroll and Time Tracking modules
• Identify, validate, and test business processes and configuration updates related to changes or improvements
• Analyze and investigate system issues and updates, keeping Workday knowledge current
• Develop and maintain business processes within Workday functional modules
• Execute system changes, manage and troubleshoot data loads and system integrations
• Monitor recurring issues and proactively identify potential sources of increased efficiency.

Knowledge Governance Manager

Strategic Services Support Analyst

Data Coordinator, Customer Experience

Data Analyst – Contractor

Sales Assistant, Part-Time, Contractor

PD Training and Development Coordinator – Contractor

Technical Onboarding Manager

Technical Onboarding Manager

Supply Chain Analyst, Manufacturing and Procurement

Product Specialist – Literacy Pilots

Product Specialist, Literacy

Support Services Analyst

Digital Success Manager

Associate Director – Corporate Development, Investor Relations

Senior People Technology Administrator