Amplify

Customer Success Manager

• Lead onboarding calls and get new customers live smoothly
• Own the end-to-end onboarding process from initial setup to go-live
• Proactively check in to drive adoption, AOV lift, and retention
• Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
• Help configure Amplify in customer Shopify stores and troubleshoot common issues
• Implement and customize Amplify using HTML and CSS when needed
• Clearly explain how things work to non-technical customers
• Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
• Document customer configurations, edge cases, and success playbooks
• Ensure customers feel confident, supported, and ready to launch with Amplify

Sales

• Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
• Generate and refine renewal quotes with strong attention to detail
• Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
• Execute high-volume renewal activities, including quoting, follow-up, and coordination
• Maintain professional communication with customers and internal stakeholders throughout the renewal process
• Identify and support cross-sell and upsell opportunities to drive account growth
• Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
• Collaborate on and escalate service-related issues to ensure timely resolution
• Partner with Account Executives and Customer Success teams on renewal strategy and account alignment
• Maintain accurate pipeline data in Salesforce to support visibility and forecasting
• Ensure renewal activities are properly documented for tracking and reporting
• Meet established workflow SLAs while delivering speed, accuracy, and quality
• Identify and recommend process improvements to increase efficiency and effectiveness
• Support strategic projects aligned with the Renewals team goals
• Pursue ongoing professional development, including product and market knowledge
• Contribute to team knowledge sharing and best practices

Renewals Specialist, Sales

Product Manager

• Own a product area - take full accountability for a specific area of the product, defining a 6-12 month roadmap that balances new feature development, user requests, and content debt.
• Champion your customers - represent your users in all phases of product development, drawing on insights from customer discovery work to pinpoint gaps in quality, and proactively address issues to enhance user satisfaction and engagement.
• Be the expert in your area - know the market, use case, and capabilities of your product, and monitor performance in the field.
• Gain market intelligence - research and communicate competitive programs, identifying gaps, new opportunities, and emerging trends to inform initiative ideation and design.
• Translate strategy into actionable plans - take the "north star" vision from leadership and break it down into actionable initiatives.
• Conduct initiative research, develop initiative concepts and plans to deliver product goals.
• Create detailed release/execution quarterly plans with feature/task estimates in partnership with cross-functional team.
• Surface insights from customers and market that inform the longer-term product vision.
• Deliver results - set quarterly OKRs in collaboration with your team and GPM/Director. Own feature-level key results, establish and monitor performance metrics for your features and track progress against them.
• Use data to tell the story of how your work is impacting teacher efficiency or student outcomes, and pivot when the data suggests a different path.
• Cross-functional leadership - develop a deep partnership with Content and Supply Chain and design leads to navigate technical/pedagogical/physical constraints and UX challenges, ensuring the team delivers solutions that are valuable, delightful, and feasible.
• Rally your cross-functional team behind a shared vision, understand the business context, and execute against goals.
• Own end-to-end product delivery - lead your team to deliver initiatives, from ideation and requirement gathering to launch and post-launch iteration. Own requirements and the prioritized backlog, making timely trade-off decisions. Be ultimately accountable for feature quality and scope, product and organizational readiness, and delivery timeline.
• Lead product execution - Lead and participate in product development practices for your team, and ensure all blockers are resolved within 24 hours. Clearly provide broader context and goals to cross-functional teams for sprint plans and features.
• Implement AI solutions - go beyond learning about AI to actively identifying specific workflows where AI can enhance teacher effectiveness, increase student engagement, or improve team efficiency. Partner with engineers to bring these features to life.
• Communicate with precision - serve as the primary point of contact for your product area, providing clear updates to stakeholders across the organization regarding progress, trade-offs, priority/scope shifts, and timelines.

Product Manager, PK-5 Literacy

Manager

• Manage content development team and operations
• Oversee multi-curriculum content development
• Drive content quality and consistency standards
• Coordinate project delivery and resource management
• Develop team capabilities and performance
• Facilitate collaboration and content integration
• Monitor content effectiveness and improvement

Group Curriculum Manager, Science

Account Executive

• Independently develop, implement, and manage comprehensive territory strategies
• Apply advanced expertise in educational marketplace analysis, funding developments, and industry trends
• Exercise significant discretion and independent judgment in developing and executing strategic territory plans
• Leverage specialized knowledge of Amplify's solutions portfolio to assess complex customer needs
• Manage business pipeline development, territory revenue forecasting, and strategic account planning
• Develop and maintain long-term strategic partnerships with key educational stakeholders
• Conduct independent analysis of territory trends, competitive landscape, and funding sources
• Participate in strategic organizational initiatives
• Manage all aspects of territory operations including pipeline management, forecasting accuracy, and strategic reporting

• Independently develop, implement, and manage comprehensive territory strategies
• Apply advanced expertise in educational marketplace analysis, funding developments, and industry trends
• Exercise significant discretion and independent judgment in developing and executing strategic territory plans
• Leverage specialized knowledge of Amplify's solutions portfolio to independently assess complex customer needs
• Independently manage business pipeline development, territory revenue forecasting, and strategic account planning
• Develop and Maintain long-term strategic partnerships with key educational stakeholders
• Conduct independent analysis of territory trends, competitive landscape, and funding sources
• Participate in strategic organizational initiatives
• Independently manage all aspects of territory operations

Inside Account Executive

Marketing

• Support the execution of the platform marketing strategy through creating marketing materials
• Support video and photography projects
• Assist in planning contests to engage users
• Write clear copy aligning with messaging
• Promote new features to users
• Organize and host events for user base
• Write engagement emails
• Support sales training
• Collaborate to drive usage and engagement
• Advocate for users’ interests

Marketing Manager, Platform

Learning and Development

• Develop deep expertise in Amplify STEM programs and associated professional learning offerings
• Deliver high-quality remote and onsite professional development approximately two days per week to groups of 30–40 educators
• Differentiate facilitation to meet the unique needs and contexts of diverse school and district partners
• Coach and develop a cohort of approximately 30-40 PLS through observations, coaching conversations, modeling, peer practice, and written and live feedback
• Design and implement targeted development plans based on observation data, customer feedback, survey results, and self-reflection

Lead Professional Learning Specialist, STEM

Accountant

• Perform month-end and year-end close activities, including journal entry preparation, balance sheet reconciliations, and financial statement analysis
• Lead designated portions of the month-end and year-end close process and support accurate, timely financial reporting
• Prepare financial reports, analyses, and variance explanations to support accounting leadership and business decision-making
• Maintain the general ledger and ensure the accuracy and completeness of financial records
• Collaborate cross-functionally to support revenue and expense accruals and analyze financial statement fluctuations
• Coordinate and support external audits, including preparation of audit schedules and responses to audit inquiries
• Determine methods and procedures to resolve complex accounting discrepancies and improve financial processes
• Identify opportunities for process enhancements and automation to improve efficiency and effectiveness within the finance function
• Provide guidance and mentorship to junior accounting staff and support departmental best practices
• Coordinate directly with external auditors and internal stakeholders to support compliance and reporting requirements

Senior Accountant

Supply Chain

• Prioritize, coordinate, and strategize improvement efforts within manufacturing, warehousing, logistics, contracts, and across the supply chain for optimal impact.
• Lead and implement high-impact process improvement initiatives and develop frameworks and methodologies that strengthen process analysis, design, and continuous improvement within the Central Services and Supply Chain Teams.
• Support other BPM Directors and provide thought leadership on BPM best practices, such as Lean Six Sigma and FMEA exercises, and guide teams through complex problem-solving and quality improvement projects.
• Identify, document, and enhance cross-functional processes to ensure alignment with strategic business goals and maximize operational efficiency.
• Monitor and report on project outcomes, ROI, and cost efficiencies, using data-driven insights to support continuous improvement efforts.
• Collaborate with departments such as Finance, Inventory, and Customer Experience to ensure alignment on process enhancements and strategic initiatives.
• Facilitate the implementation of Process Maturity Model (training and mentoring) across Supply Chain, cultivating a culture of continuous learning and operational excellence.
• Lead large-scale, cross-functional supply chain projects that span multiple domains, ensuring alignment and seamless integration of processes across these areas.
• Guide cross-functional teams in leveraging best practices and tools for process improvement, change management, and quality assurance to drive sustainable improvements across overlapping supply chain domains.

Director, BPM Supply Chain

Communications

• Collaborate with People, Legal, and Finance team leadership to develop and execute comprehensive internal communication strategies
• Lead the framing and messaging for new People programs
• Lead longer-term planning and content production support for organization-wide Town Halls, Quarterly Business Reviews, and leadership forums
• Design and implement internal campaigns to drive employee participation and engagement across organizational events, initiatives, and programs
• Develop and manage feedback collection systems and continuous improvement processes
• Monitor and analyze internal communication metrics and employee engagement data to inform strategic recommendations

Director, Corporate Communications

Product Marketing

• Execute go-to-market (GTM) planning and execution for new product launches and feature updates.
• Collaborate with Product, Sales, and Marketing teams to ensure successful product adoption.
• Identify strategic opportunities for the core math program, aligning tactics and strategies to achieve enterprise-level business goals.
• Develop messaging, positioning, tools, and materials that highlight the value of our product in a competitive market.
• Ensure messaging consistency across all customer-facing touchpoints, including marketing and sales materials.
• Create high-quality marketing materials, including case studies, white papers, webinars, and sales enablement tools.
• Partner with the Content and Growth Marketing teams to strategize and execute campaigns that drive MQLs.
• Support messaging on Amplify.com for the program by collaborating with the web team to optimize key pages for SEO and conversion.
• Work closely with Sales to develop training, resources, and tools that support effective sales campaigns, adoptions, and implementations.
• Participate in market research projects (e.g., surveys, conjoint studies, etc.) in partnership with the market research team to understand broader market dynamics.
• Analyze industry trends, the competitive landscape, and customer insights to inform product positioning and sales/marketing strategies.
• Develop a deep understanding of math education market dynamics and issues, becoming a market expert for the marketing, product, and sales teams.
• Act as an internal advocate for our buyers’ and customers’ interests, informing product strategy, sales strategy, and full-funnel marketing campaigns.

Product Marketing Manager – Core Math

• Assist in building awareness of the Amplify brand and products in schools
• Conduct sales meetings with school site personnel to support supplemental campaigns
• Assist the Amplify Sales Account Executive with school visits and product drop-offs
• Identify new sales opportunities and advance them in collaboration with the team
• Develop relationships with key school-building decision-makers
• Provide customer and competitive feedback to Sales Leadership
• Articulate the Amplify story with potential customers at state and local conferences, exhibits, and other related gatherings as needed
• Support correlation and rubric work as needed

Sales Associate – Part Time, Contractor

• Independently develop, implement, and manage comprehensive territory strategies
• Apply advanced expertise in educational marketplace analysis, funding developments, and industry trends
• Exercise significant discretion and independent judgment in developing and executing strategic territory plans
• Leverage specialized knowledge of Amplify's solutions portfolio to independently assess complex customer needs and design customized solutions
• Independently manage business pipeline development, territory revenue forecasting, and strategic account planning
• Develop and maintain long-term strategic partnerships with key educational stakeholders
• Conduct independent analysis of territory trends, competitive landscape, and funding sources
• Participate in strategic organizational initiatives
• Independently manage all aspects of territory operations

• Independently develop, implement, and manage comprehensive territory strategies
• Apply advanced expertise in educational marketplace analysis, funding developments, and industry trends
• Exercise significant discretion and independent judgment in developing and executing strategic territory plans
• Leverage specialized knowledge of Amplify's solutions portfolio to independently assess complex customer needs
• Develop and maintain long-term strategic partnerships with key educational stakeholders
• Conduct independent analysis of territory trends, competitive landscape, and funding sources
• Participate in strategic organizational initiatives
• Independently manage all aspects of territory operations