Amplify

Learning and Development

• Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
• Maintain a strong understanding of operational processes to support scheduling and execution
• Navigate tools and systems efficiently to manage workflows with speed and accuracy
• Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
• Confirm session details with school leaders across various levels
• Maintain accurate customer and session data in Salesforce in alignment with established SLAs
• Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
• Maintain a strong understanding of assigned products and related professional development offerings

Professional Development Operations Manager

Product Manager

• Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows
• Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding
• Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity
• Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation
• Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications
• Align the technology stack with company strategy and long-term business goals
• Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates
• Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap
• Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals
• Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements
• Write clear and actionable user stories and requirements to support development and delivery
• Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls
• Support both Agile and waterfall delivery models, ensuring alignment to product and business needs
• Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements
• Develop and maintain product documentation, training materials, and change management plans
• Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades
• Establish and report on system performance metrics, including usage, engagement, and effectiveness
• Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions
• Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs
• Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development

Product Owner – Customer Success, Technical Onboarding

Support Engineer

• Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders
• Deliver exceptional customer support through professional, courteous, and timely communication
• Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce
• Manage high-priority cases from strategic customers while balancing broader organizational priorities
• Log all customer interactions in Salesforce, ensuring accurate records and data integrity
• Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes
• Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving

Technical Support Associate – Contractor

• Lead the strategic vision and execution of the Professional Services Scheduling roadmap, prioritizing initiatives that expand customer self-service capabilities and implement intelligent automations that drive efficiency gains in scheduling at scale
• Lead the strategic implementation and ongoing management of a comprehensive Learning Management System to deliver scalable, dynamic adult learning experiences
• Monitor, identify, and resolve production issues within 360 Learning, Salesforce Field Service, and other integrated Professional Services applications
• Understand company strategy and ensure our technology stack aligns with current and long-term goals
• Work cross-functionally to identify process improvements, data structure changes, and system enhancements impacting Professional Services systems
• Partner with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap
• Navigate competing stakeholder interests using data-driven insights, diplomatically manage conflicting priorities, and facilitate consensus-building to align teams around shared goals
• Lead product delivery within an Agile/Scrum team by continuously refining the backlog and balancing high-impact automation with smaller enhancements
• Create clear IT requirements (user stories) and communicate effectively to support product development and delivers
• Work closely with development and system administration teams to develop process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls
• Collaborate with delivery teams to route and execute work that aligns to specific products and the needs of assigned business areas through the appropriate delivery framework, utilizing both waterfall and agile methodologies
• Partner with business analysts to translate requirements into clearly defined epics and user stories aligned with Agile delivery timelines
• Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials
• Plan, facilitate, and monitor User Acceptance Testing (UAT) for all initial implementations, future improvements, and system upgrades
• Drive visibility into system performance by establishing metrics and reporting on usage, engagement, content effectiveness, and project status
• Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans
• Act as the primary liaison with our Learning Management System vendor to understand their evolving product roadmap, provide strategic input and feedback on new features, and advocate for capabilities that align with our Professional Services goals
• Pilot and integrate AI productivity tools into workflows to evaluate acceptance criteria, identify missing technical details, and map cross-system dependencies prior to development

Product Owner – Professional Services

Content Marketing Manager

• Develop and review instruction that authentically aligns to standards and progresses in substantial, organic ways
• Revise instruction to meet the needs of a diverse range of learners
• Source rich and engaging texts for content development
• Craft lessons that support students at all levels, helping them become strong readers who can dig into a text, deliberately investigate key elements, collaborate to refine their understanding, and express that understanding through presentations, performances, writing, or other means
• Collaborate with designers, developers, and other content producers to bring lessons to life

Content and Instructional Specialist, English Language Arts – Contract

Art Director

• Design for teacher, student, and administrator experiences, curriculum content, and occasional marketing materials
• Design both print and digital materials
• Lead the concepting and design development of small and large-scale projects
• Collaborate closely with other members of the design, content, product, and operations teams
• Effectively articulate concepts and creative solutions verbally and participate in design critiques by sharing and receiving constructive feedback
• Direct a team of artists and production designers and manage reviews and feedback cycles with stakeholders

Art Director – Contractor

Full-stack Engineer

• Build high-quality, robust, scalable software solutions that help Amplify build and maintain a best-in-class learning platform.
• Develop code (primarily front-end components), including automated tests and related tooling.
• Reviewing code from other engineers on the team, bringing your keen eye for pragmatic and elegant solutions to challenging problems.
• Collaborate with our DevOps team to develop, manage, and monitor our deployment processes and infrastructure.
• Ensuring that our software meets the needs of all students and works reliably in real classrooms.
• Engaging in proactive testing and monitoring of our systems and guaranteeing a good experience for our end users.
• Participating in a collaborative learning environment within Amplify Engineering: reviewing code from other engineers and participating in learning sessions to foster best practices and engineering culture.

Senior Software Engineer

Customer Success Manager

• Own the entire customer journey for a defined book of business from launch through post-sale
• Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention
• Cultivate robust partnerships with account leaders to develop long-term student achievement strategies and set multi-year goals
• Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives
• Execute project plans for implementations
• Work with district/school personnel to define project priorities, ensuring launch readiness and success
• Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track
• Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners
• Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements
• Review and analyze account data to identify usage trends and develop actionable insights
• Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations
• Accurately report and monitor the health of customer engagements and drive corrective action plans where needed
• Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes
• Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs

Customer Success Manager – Inside, Small Accounts

Technical Project Manager

• Lead software development, business process analysis, and complex technology transformation projects across cross-functional teams
• Manage multiple projects simultaneously, ranging from small initiatives to large, multi-phase programs
• Develop and maintain detailed project plans, timelines, status reports, and risk registers aligned to project scope and complexity
• Provide hands-on leadership to cross-functional teams with a focus on schedule, scope, quality, and clear communication
• Foster a highly collaborative project environment and encourage strong cross-departmental partnerships
• Conduct project risk assessments and communicate mitigation strategies proactively
• Serve as the single point of contact for assigned projects, owning delivery from initial concept through final implementation
• Plan and lead project meetings, ensuring alignment, accountability, and progress tracking

Project Manager

• Develop a strong understanding of the goals, priorities, timeframe, and resources for projects
• Create and manage project plans, schedules, and budgets, ensuring compliance with project goals, setting and monitoring scope throughout the project lifecycle, and delivering projects within timeline and budget constraints
• Champion and implement proven project management methodologies to meet project objectives
• Manage multiple projects and workflows simultaneously, meeting the needs of projects in various stages and prioritizing when necessary
• Establish, monitor, and iterate on processes and workflows, maintaining documentation throughout
• Track and communicate project status, risks, decisions, and emergent issues to senior management
• Organize and lead project meetings. Capture notes and share out next steps with the team.
• Collaborate with Product Leadership, Content Leadership, and Director of Project Management on action items, day-to-day task management, and prioritization
• Problem-solve with team members and stakeholders within a dynamic project environment
• Coordinate internal resources and third parties/vendors to ensure the effective and timely completion of project deliverables
• Be an active participant in removing blockers and moving toward project decision-making
• Proactively look for opportunities to improve processes, documentation, etc.

Project Manager, Literacy – Contract

Program Manager

• Overseeing project management activities across the Customer Experience organization
• Leading a team of high-performing project managers supporting Professional Development initiatives
• Directly managing high-priority, high-visibility projects
• Ensuring strong project execution and clear communication
• Monitoring project health and proactively identifying risks
• Partnering cross-functionally to define scope, goals, and success metrics

Associate Director, Program Management, Customer Experience

Analytics Engineer

• Respecting privacy and ensuring security while offering valuable insights
• Making inquisitive choices in tech stack, database design, and encryption
• Building analytical models for reporting to administrators
• Helping school principals understand how education is delivered
• Architecting data warehouse schemas and SQL transforms
• Creating data solutions using tools like Snowflake, Airflow, DBT, SQL, Python, Cube.dev
• Leading collaboration on cross-functional teams and participating in workshops

Senior Analytics Engineer

• Directly manage, hire, and develop a regional team of Customer Success Managers and Digital Success Managers.
• Foster a collaborative, high-achieving environment where team members feel supported and empowered to grow.
• Translate high-level company objectives into actionable operational plans for those managed.
• Set clear strategic goals for the team regarding retention, engagement, and customer sentiment.
• Oversee the health of the regional book of business and track usage metrics and account health scores.
• Analyze trends and insights to make informed decisions.

Director, Customer Success – Inside/Small Accounts

• Directly manage, hire, and develop a regional team of Customer Success Managers
• Set clear strategic goals for team regarding retention, engagement, and customer sentiment
• Drive consistent delivery of the "Amplify Experience" across all accounts
• Analyze trends and insights to make informed decisions
• Serve as primary point of escalation for high-stakes customer issues
• Build and maintain strong relationships with key enterprise clients

Director, Customer Success – South Central

• Support the development of critical transformation initiatives at Amplify, including Driving and coordinating investment business decisions, memorializing ROI, scope, delivery timeline and critical decision points for major product lines.
• Rolling out a cross-team organizational planning calendar, blending the 40,000 ft view of end-to-end launch with key deep dive milestones to achieve commercial and operational readiness.