Renewals Specialist, Sales

Amplify

Renewals Specialist responsible for managing subscription renewals and customer engagement in educational technology. Collaborating with internal teams to drive revenue and ensure customer satisfaction.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
Generate and refine renewal quotes with strong attention to detail
Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
Execute high-volume renewal activities, including quoting, follow-up, and coordination
Maintain professional communication with customers and internal stakeholders throughout the renewal process
Identify and support cross-sell and upsell opportunities to drive account growth
Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
Collaborate on and escalate service-related issues to ensure timely resolution
Partner with Account Executives and Customer Success teams on renewal strategy and account alignment
Maintain accurate pipeline data in Salesforce to support visibility and forecasting
Ensure renewal activities are properly documented for tracking and reporting
Meet established workflow SLAs while delivering speed, accuracy, and quality
Identify and recommend process improvements to increase efficiency and effectiveness
Support strategic projects aligned with the Renewals team goals
Pursue ongoing professional development, including product and market knowledge
Contribute to team knowledge sharing and best practices

Requirements

What you’ll need

Minimum of 2+ years of experience in an educational technology or K-12 school environment
Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success
Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively
Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment
Ability to travel up to 10% for training and national sales meetings.

Benefits

Comp & perks

401(k) plan
stock options
competitive health insurance and mental health options
basic life insurance
paid time off
parental leave
access to best-in-class development programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

renewal processesrenewal quotescross-sellupsellpipeline data managementdata analysisprocess improvementsaccount growth

Soft Skills

attention to detailprofessional communicationorganizationdependabilityprioritizationtime managementcollaborationproblem-solving