Account Manager, Renewals
AMBOSS
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Own post-sale relationships with medical schools and academic partners
- Drive renewals, ensure product engagement, and identify upsell opportunities
- Act as the primary point of contact, building trust and rapport with medical school leaders, faculty, and administrators
- Build strong relationships with decision-makers at all levels to foster advocacy and referrals
- Collaborate cross-functionally with Customer Support, Marketing, and Product to address client needs
- Track account health and usage data to proactively mitigate churn
- Represent AMBOSS at conferences and events as a trusted partner
- Travel ~10%–25% for U.S.-based conferences and global AMBOSS offices
Requirements
- 2–5 years in account management, customer success, or relationship-based sales
- Exceptional communication and client-facing skills
- Comfortable engaging with stakeholders from purchasing departments to hospital leadership
- Detail-oriented and data-driven — ability to spot usage gaps or risks
- Strong motivation to work at a mission-oriented healthtech company
- CRM experience (HubSpot preferred)
- Comfort with Google Workspace tools
- Background in medical education, SaaS, or healthcare services (great if)
- Experience working with academic institutions or hospitals (great if)
- Comfortable working in fast-paced, high-growth environments (great if)