Account Director – Corporate
AlphaSense
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $123,000 - $154,000 per year
Job Level
About the role
- Forecast and maximize retention rate across your book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Requirements
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
- A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
- A strong communicator: You’ll regularly be engaged with day-to-day users to C-level executives and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms.
Benefits
- competitive benefits program
- generous commission plan with uncapped earning potential
- equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementbusiness acumencommunication skillspresentation skillsproblem-solvingcreativityadaptabilityproactive outreachclient advocacyteam collaboration