Ambar

People Operations

• Support payroll processing and verification;
• Conduct hiring and termination procedures;
• Control and verify employment documentation;
• Support time clock control and resolve discrepancies;
• Record vacations, leaves, benefits, and personnel movements in the system;
• Assist with submission and verification of eSocial events;
• Support management of labor charges (FGTS, INSS and IRRF);
• Provide employee support to clarify questions related to HR/payroll;
• Assist with tracking accrual periods and vacation scheduling;
• Support audits, internal controls and document organization for the area;
• Ensure compliance with deadlines and routines in accordance with current labor legislation.

Human Resources Analyst – Junior

Customer Support

• Provide proactive (outbound) and reactive (inbound) support via chat and WhatsApp to customers requesting cancellation due to project completion, ensuring clear, empathetic communication and advanced written skills.
• Work strategically on customer retention, identifying opportunities to reverse churn (both planned and unplanned) and offering appropriate alternatives such as extensions, pauses/suspensions, plan changes, or other commercial arrangements.
• Analyze cancellation reasons critically and consultatively, differentiating scenarios of planned churn (scheduled project completion) and unplanned churn, and correctly record information in the system.
• Apply negotiation and persuasion techniques while respecting the customer's context and company policies, focusing on minimizing losses and maximizing customer retention or customer lifetime value.
• Update and maintain detailed records of interactions, ensuring data quality, traceability of decisions, and support for analysis of churn and retention metrics.

Human Resources Analyst – Junior

Customer Success Analyst – Retention