Ambar

Financial Planning and Analysis

• Contribuir para a elaboração e otimização dos processos financeiros;
• Preparação de pagamentos via sistema (todo processo de análise do lançamento e anexos, input de dados no sistema, confirmação da remessa, acompanhamento do pagamento até a sua finalização e comprovantes se for o caso)
• Negociações com fornecedores;
• Atendimento a clientes internos e fornecedores,
• Verificar diariamente o vencimento de obrigações e preparar a relação das contas a pagar, preparar as previsões de pagamentos diários, semanais, mensais ou conforme necessidade
• Conciliações bancárias;
• Apoiar o fechamento contábil, auditorias externas e relacionamento com instituições financeiras.
• Gerar e atualizar relatórios e planilhas gerenciais.
• Sugerir melhorias de processo e participar da construção de políticas internas.

Analista Financeiro, Pl

Inside Sales

• Prospect New Clients: Identify and approach potential clients who align with the company’s strategy.
• Account Management: Manage and nurture relationships with major accounts, ensuring customer satisfaction and the retention of supply contracts.
• Sales Tracking: Monitor and report on sales progress, using team tools and reports to ensure targets are met.
• Consultative Sales: Conduct complex, consultative sales by understanding customer needs and offering appropriate solutions that align with AUTODOC products.
• Interaction and Networking: Build and maintain relationships with senior-level executives, presenting proposals and solutions that meet their specific needs.
• Demand Management: Manage existing demand with resilience and an understanding that immediate sales may not always occur; the focus should be on building long-term relationships.

Inside Sales Executive

Analyst

• Assist in calculating standard cost, average cost and actual cost of products, supporting variance analyses.
• Verify inventory movements (receipts, issues, transfers, returns).
• Perform cost closings and inventory valuation.
• Update information for direct and indirect production cost centers and expense cost centers.
• Integrate inventory cost with accounting and analyze cost of goods sold (COGS).
• Validate costs of materials, finished goods and semi-finished products.
• Verify accounting entries related to cost and inventory.
• Monitor production orders and production postings to ensure data integrity.

Junior Cost Analyst

Customer Success Manager

• Proactive customer support focused on our products;
• Responsible for driving user engagement with our products;
• Responsible for communicating product news, updates, processes, and general company information to clients;
• Responsible for identifying opportunities to improve customers' use of the products;
• Continuously work on customer support and maintenance processes;
• Manage a portfolio of clients;
• Ensure predictive monitoring to identify pre-churn indicators;
• Ensure retention of the customer base.

Customer Success Analyst – Junior

Customer Support

• Provide outbound and inbound support via chat and WhatsApp to clients requesting cancellation due to project completion, ensuring clear, empathetic communication and advanced-level written skills.
• Work strategically on customer retention, identifying opportunities to reverse churn (planned and unplanned), offering appropriate alternatives such as extensions, pauses, plan changes, or other commercial arrangements.
• Analyze the reason for cancellation critically and consultatively, distinguishing between planned churn (scheduled project completion) and unplanned churn, and accurately record information in the system.
• Apply negotiation and persuasion techniques, respecting the client's context and company policies, focusing on minimizing losses and maximizing retention or customer value.
• Update and maintain detailed records of interactions, ensuring data quality, traceability of decisions, and support for churn and retention metrics analysis.

Customer Success Analyst – Junior (Retention)

Public Relations

• Supervise, develop, and coach the Pre-Sales team (SDRs);
• Define and monitor team goals, metrics, and KPIs (MQL, SQL, conversion, SLA, productivity);
• Design and optimize inbound and outbound prospecting processes;
• Ensure proper use of the CRM (Salesforce), standardizing records, stages, and qualification criteria;
• Analyze sales funnel data and recommend continuous improvements;
• Work closely with Marketing and Sales to align strategies and targets;
• Develop scripts, playbooks, and training programs for the team;
• Monitor the quality of generated opportunities and collect feedback from the Sales team;
• Serve as a bridge between commercial strategy and operational execution;
• Support commercial leadership in pipeline predictability.

Pre-Sales Supervisor

• Apoiar a transformação da área contábil, realizando o mapeamento e a padronização de atividades e processos, em parceria com a área de Impostos
• Suportar a gerência de projeto na migração e centralização das atividades contábeis das empresas do grupo
• Liderar o processo de fechamento contábil mensal, orquestrando as atividades da área e garantindo cumprimento de prazos
• Realizar análises, classificações e conciliações de contas contábeis do balanço e resultado, assegurando a confiabilidade das informações
• Acompanhar rotinas financeiras para melhor entendimento e suporte aos processos contábil-financeiros
• Elaborar relatórios contábeis, demonstrações financeiras e análises de variações de acordo com o negócio
• Controlar e conciliar as rotinas de ativo imobilizado e intangível
• Efetuar lançamentos contábeis manuais, com base em documentação suporte adequada
• Atuar com contabilidade em **IFRS avançado**, incluindo **processos de consolidação**
• Apoiar a comunicação e integração com outras áreas da empresa, garantindo alinhamento e cumprimento de prazos
• Atender auditoria externa, assegurando a qualidade e confiabilidade das informações
• Utilizar o **ERP Protheus** e apoiar melhorias, automações e controles dos processos contábeis