Alzheimer's Association®

Project Manager

• Overall responsibility for planning, executing, tracking, and managing schedule, scope, and cost of all projects in the IT project portfolio.
• Implementation of an IT quality management process that monitors key performance indicators and identifies areas for improvement.
• Promotes the use of consistent and standardized procedures and methodologies for planning, execution, and delivery of Association IT projects.
• Manages, coaches, and directs team resources to meet workload demands.
• Directs project portfolio activities and uses strong technical and business acumen to manage risk and address escalated issues.
• Supports the development of a project roadmap that aligns with Association objectives and priorities.
• Fosters collaboration across Association business and technology teams for successful project delivery.

Senior Director, IT Project Management

Director

• Lead and coach a Donor Support Services team
• Oversee donor inquiry resolution via phone, email, ServiceDesk, and chat escalations
• Manage day‑to‑day performance of the external contact center vendor; monitor SLAs and quality
• Serve as an escalation point for complex donor issues
• Maintain and improve workflow documentation, procedures, and training materials
• Manage volume, workflow distribution, and response‑time expectations
• Collaborate with Finance, Development, and IT on issue resolution and system improvements

Associate Director, Donor Support Services

Administration

• Manage sponsored award portfolio
• Provide pre- and post-award administration
• Develop detailed budgets for grant applications
• Conduct monthly financial reconciliation
• Communicate with sponsors and stakeholders
• Ensure compliance with grant requirements
• Analyze expenses and project spending
• Maintain knowledge of federal, state, local regulations

Senior Director, IT Project Management

Associate Director, Donor Support Services

Grant Administrator