Staff Support Specialist
Stride, Inc.
Sales Support Specialist
Altisource
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
Tech Stack
CloudSFDC
About the role
- Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
- Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equator's services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Requirements
- A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)
Benefits
- Competitive salary based on your experience and skills at $14.85/hour plus uncapped monthly commissions based on upselling memberships
- Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
- Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
lead generationcustomer retentionupsellingtechnical troubleshootingproduct demonstrationssales strategiesperformance metricscustomer service
Soft skills
communicationcollaborationproblem-solvingcustomer objection handlingescalation managementadaptabilityeagernessattention to detail
